Ritz Carlton Amman is a great hotel with very few flaws. The hotel reached out ahead of time via e-mail to ask about guest preferences, special occasion, etc. so they put themselves in position to deliver good service from the very beginning and they prepared the room to our liking. As Marriott Bonvoy Ambassador Elite, I was upgraded to a suite which was good quality and had the expected tech features for such new modern hotel. The only mild negatives were that the living room was not completely separated from the bedroom so while it looked like a regular suite and was spacious like a regular suite, however it had a bit of a feeling of a junior suite. Also for a city hotel of that caliber I always prefer 1.5 bath not only 1. I think this hotel has excellent service to begin with, and if having club access then it’s even better with a high degree of personal attention. Staff told us that they recently had a number of cancellations due to the war in Gaza so hotel occupancy was less than normal which might have played a role but the club was peaceful and never crowded at any time during our stay. It was useful to have a club which is open 24/7 rather than only during day time hours especially since I could not use my laptop in the living room early morning without disturbing my sleeping daughter so I could use the lounge instead. The F&B in the lounge was great – for both lunch and dinner they had different dishes to please all guests, usually one beef dish, one chicken, one fish, one pasta, plus some salads and desserts. On days where the weather was bad we were obviously spending more time than usual in the hotel and the club was great value in the end. Guests could drink champagne 24 hours per day in this lounge if they would like, and staff could prepare cocktails as well in addition to the pre-mixed ones available in the bar. When I rate hotels, I always do so considering the local competitive landscape such that in destinations with mostly poor hotels or without chain hotels at all, I am quite lenient when judging a hotel. Amman is the complete opposite – it’s a city with very high quality hotels. I stayed at W in the past and it was wonderful, and I also stayed at Fairmont across the street from Ritz Carlton which is probably a better comparison point. That Fairmont is one of the best Fairmonts I have ever stayed anywhere in the world, and can compete neck to neck with RC. So yes RC is great, but local standards are very high so I would not say that it’s crushing other local alternatives.
Cemerlang
52 Ulasan