40 Ulasan
De L’Europe Amsterdam – the Leading Hotels of the World
Amsterdam|0.2km dari Kalverpassage
My group of 7 ladies rented 4 rooms for 4 nights costing a total of $14K at this hotel. The hotel is beautiful, but the staff is horrible, the restaurants are terrible (except for breakfast and Freddy’s Bar) and there were constant problems!!! Our bill had 18 mistakes: the price of each room had multiple mistakes creating an extra 5K added to the total bill; one of the restaurant bills was signed and paid for and then an additional €200 was added to the bill at checkout (without an explanation); each trip scheduled through the concierge was incorrectly charged - always to the benefit of the hotel; the list of incorrect charges goes on and on… We spent 4 hours working with 3 different managers; Roman, Patrick and another manager that’s name started with a “R” to try to fix the billing issues - all were condescending and rude. They agreed all of the bills were incorrect but repeatedly fought to change each charge to the correct amount. I felt like I was speaking to sketchy used car salesmen! The concierge claimed they ordered a private guide and a driver for a day, but the driver and guide never showed up. They found another driver that was waiting for a different hotel guest and had him take our group to our day trip - after we waited for over an hour. The driver was not a guide, didn’t know our arrangements, and was unable to give any information about the area - we were incredibly disappointed! In the end, we overpaid a bit, but we were so tired of being insulted and chose not to waste anymore vacation time. I strongly suggest you never stay at this hotel!
42 Ulasan