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Hotel Okura Amsterdam – the Leading Hotels of the World
4.3/571 Ulasan

Hotel Okura Amsterdam – the Leading Hotels of the World

Amsterdam Oud Zuid Amsterdam|1.92km dari Vondelkerk
We decided to splurge on this 5 star hotel for a long anticipated family reunion. Unfortunately the experience was marred by a series of disappointments caused by utterly incompetent hotel staff. When I called ahead on the day of our arrival to request an early check-in the hotel rep. sternly informed me that I would have to pay a 120 Euro charge for the privilege! We are experienced travelers and never have we encountered such a demand. We took our chances regardless and decided to show up 2 hours early. Sure enough, our room was already ready and we were allowed to occupy it at no extra charge. Things really started to go south when a limousine that I had arranged for separate airport pickup of my daughter’s family through the concierge showed up at the airport unequipped with a baby car seat. I had expressly requested this when I booked the service. This was also specified in the booking confirmation sent by email to me by the concierge. The reaction I later got when I complained to the concierge was that I was not charged extra for the baby seat - as if this was the main issue! Furthermore, this was the first time that I was informed of such a charge, as no mention of this had been made in the email confirmation of the limo reservation which I originally received from the concierge. More importantly, what is more concerning is the utter indifference he showed for the safety of a guest’s infant grandchild. All that concerned him was the money angle to the failure. Things soon got worse. When we checked into our room we lifted the bed cover to discover several hairs and multiple red and yellow stains. Unbelievably, the chambermaid had neglected to change the bedsheets. This, in a 5 star hotel! After we called reception, staff was quickly sent to our room to change them. We never heard further from management about this. We later had dinner at Serre restaurant onsite and left the place hungry. The chef seems to focus on presentation and less on the reasonableness of the portions. My wife had a fish main course which was equivalent to 3 forkfuls. The minuscule dessert was pretty to look at but was grossly inadequate even for one person. The restaurant style is a throwback to the old Nouvelle Cuisine school. For the icing on the cake: a voucher for a round of drinks on the house at the rooftop bar that the guest services manager had kindly given me was bungled by the bar staff. When I arrived home I discovered a mysterious charge of 66 Euros by the Twenty-Third Floor Bar. The bar staff set new standards of incompetence in taking my voucher and charging me anyway.I had to call the hotel for credit but I am losing money anyway from the spread in exchange rates used by credit card companies. To be fair, the Superior View room was extremely spacious and comfortable with a magnificent view. The large pool and ample spa facilities were enjoyable and a significant convenience . Also the reception desk personnel were very professional and welco

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Lihat Ulasan Tetamu untuk Hotel di Amsterdam

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Amadi Park Hotel
3.9/5103 Ulasan
Oud-West
Eccentric place: one of two “hotels” located in what is essentially a building of residential apartments. The Amadi has the reception on the 4th floor and our room was on the 2nd. Stairs/lift take you past residential floors. Pros: Manager was really helpful when we needed to get to the local hospital. Reasonably good location just outside the main canal ring but within walking distance of everything, with tram stops nearby. Local area has plenty of eateries. Room quiet and bed comfortable. Cons: Over-priced for what it is - feels more 3 star than 4 star. No breakfast facilities (though plenty of places nearby) Odd-shaped room with barely any space on one side of the bed. Temperature control on aircon didn’t seem to do anything. Coffee machine didn’t work - a few drips after a lot of straining. And nothing for non-coffee drinkers. List of TV channels didn’t fit with actual channels. BBC1 and BBC2 listed but we never found them. Bathroom poorly designed - a small circular sink with a really small shelf. A slight smell of drains.
Princess Hostel Leidse Square Amsterdam
2.6/552 Ulasan
Oud-West
Tiny room, hardly to walk in the room, no proper hot water. But man staff was kind.
Hotel JL No76
4.3/5113 Ulasan
Amsterdam Oud Zuid
Nel complesso l hotel ci è piaciuto molto. Siamo stati solo una notte.Esteticamente si presenta benissimo.Fuori sembra ordinario ma dentro è veramente una chicca. Tutto richiama molto l arte moderna. A noi ci è capitata una stanza al seminterrato ma comunque aveva una finestra alta che illuminava benissimo l interno. Stanza calda e confortevole. Le dimensioni erano piu che sufficienti. Hai a disposizione un bollitore e la macchinetta del caffè in camera e questo a noi piace sempre perché è un servizio che apprezziamo soprattutto dopo le lunghe passeggiate. L’unico difetto che non so dire se sia dovuto al fatto che eravamo al -1 è che a un certo punto della notte il bagno puzzava in maniera anche importante di fogna. La mattina poi svanisce gradualmente anche perché il giorno non abbiamo sentito nulla al nostro arrivo. La posizione non è proprio in centro anche se con una passeggiata di 30min a piedi ci arrivi altrimenti hai il tram che è veloce. Per noi è stato comunque un buon punto.
Hotel 74
3/518 Ulasan
Oud-West
I stayed at Hotel 74 for 4 nights for a work trip. The location was fantastic, however the hotel was very run down and shabby. The air was unpleasant, the walls were patchy with different layers of paint over wallpaper, tiles were missing in the bathroom and there was mould in the leaking shower. The bin was not emptied from the previous guest until my final night although I had mentioned it on the first night. The walls and ceilings seemed so thin that you could hear everyone else's movements which continued through the night. One night, I came back to the hotel and could see the light was on in my room and the curtains opened which was concerning. I kept the curtains closed as it was on street level. The cleaners must have accidentally left the light on, but I thought someone was in my room. Despite this, the reception staff were very nice, helpful and welcoming.
Quentin England Hotel
3.1/545 Ulasan
Oud-West
Everything was very good, also the girl from the reception was cute and nice with us. We stayed at 3'rd floor, the room was small but clean. Something strange was the guaranty amount i needed to pay at the reception, but i think about it and I understood it.
Hotel Espresso
4.2/588 Ulasan
Oud-West
We stayed with a Rick Steve's tour group. This company is clear to advise you that you will be staying in moderate European hotels on their tours, meaning they may have limited or no air conditioning, may have street noise, may be small, etc. This hotel had all of these drawbacks. Again, this was as advertised to us but something other U.S. travelers may want to know as the standards are very different. The unadvertised problem with this hotel is that it is dirty. We had two rooms, both of which were sloppy or sticky when we arrived and got no better with housekeeping. Both rooms had dirty linens, to the point of being stained; full of hair and other flotsam; and smelling bad in one of the rooms. I actually tied a pajama top around my pillow hoping to lessen the smell of it. They were working on housekeeping throughout our stay so I don't know where the disconnect was. We don't normally stay at hotels at this classification but it's a part of the tour culture for this company. We have been on several tours with them previously so knew what to expect and how to adjust our expectations. We tried to roll with this place hoping it would just make for a funny story but ultimately could not tolerate it; we checked out early and paid for another hotel. I don't think I've posted a hotel review in a decade, that's how unpleasant it was. There are plenty of other poor reviews here, including from other people on Rick Steve's tours so it's not a one off. I'll be sharing my unhappiness with the company in the hopes they change hotels. I understand they have a long relationship with them but we are too far past COVID restrictions for this to be tolerated. If you aren't with a tour group there is no reason to stay here. On the positive side it is very centrally located and the staff were okay. Relative to some other hotels in this category we stayed at it was modern. It just isn't clean.

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