Hotel berhampiran Lapangan Terbang Redang, Pulau Redang

Sari pacifica review Worst experience ever Price: too expensive for this kind of service. I’ve experience better service and facility with a cheaper price. You would think that with a pricey packaged, the service would be good right? NO Facility: no water for guest, but can switch on fountain and swimming pool. And got water for staff quarters. Food: some are tasteless and bland, some are too salty. No in between one. We rather go out to buy lunch dinner rather eat their food. Staff: Worst front desk staff that they can hire. Im surprised their management hire this kind of people. No hospitality, no manner, no common sense. You should do a re-organisation. No critical thinking, dont know how to handle crisis. Overal experience: Check in and room situation: We arrived at the resort at around 11am. And during the check in, the staff there mention that our room is yet to be ready (and informed that the check in time is actually 3pm) , and they said that they *will inform us by calling my number when the room is ready*. After that, we keep asking them the room status every hour. At our 2nd time asking, they mentioned that there is some maintenance issue that they need to attend to our room, and its not yet ready. So we waited. We waited until 2.30pm, and decided to ask them the room status. And when we asked them for an update at 2.30pm, only they informed us that our room is actually leaking and the maintenance not able to fix it. So they offer us a 2 separate double room (we booked a quad sharing instead of double sharing), they didnt really give us and option, we need to take it because we have been staying outside for almost 4 hours. But even though they offered 2 room, only 1 room is ready, and another room will only be ready at 4 (be mind that the check in time is at 3pm). They didnt even have the courtesy to do as what they say (which is to call me when there is a room or an update about our room), they didnt call me to say oh we have a room ready. So if i didnt go and ask, they will just let us sleep under the sun, in our travel clothing until the sun is set?? 2nd day lunch situation: They refused us our lunch on the second day because quote “oh we will not provide the lunch of the people that go for snorkelling because we have prepared it at Sari Pacifica Lang Tengah. We have prepared the lunch at Sari Pacifica Redang for the exact number of pax that didnt go for snorkelling trip”. Please note ah, the lunch was in a buffet (self service), so how can a 4 person eat until finished everything? At 9.20am the same morning, i already informed the snorkelling centre guy that our group will not join for lunch. And also at 12pm, just before lunch, we took our new room key Winnie, the front desk manager also aware that we didnt go for snorkelling trip. And when we make a complaint through our agent, they defended that we need to inform them (front desk) if we dont want to go for snorkelling. But their management also said that, the snorkellin

Nice location - tepi pantai tetapi pantai tak bleh mandi and kawasan pantai banyak sampah.. Breakfast- biasa biasa saja makanan agak sejuk Cleanliness- agak kurang memuaskan cat2 dh luntur toilet air bertakung munkin resort dh lama bnyak karat dkt besi Amenities- swimming pool agak besar dh menarik

Kakitangan sangat ramah dan baik. Suka makanan di sana! BBQ mesti cuba untuk makan malam. Biliknya bagus dan selesa, sangat disyorkan untuk percutian singkat.

Tempatnya agak lari ke bawah untuk standard pulau. Pancuran mandi dan bilik mandi benar-benar memerlukan kasih sayang yang dimasukkan ke dalamnya. Dindingnya sangat nipis dan agak bising berdekatan. Sarapan pagi sangat tidak menarik, beberapa lagi pilihan tidak pedas dan perkara mudah seperti memanaskan kacang panggang. Kakitangan mesra tetapi mereka tidak mempunyai peralatan snorkel yang anda perlu cuba berdekatan (yang boleh mencabar jika sibuk).

Decent rooms, clean and simple- with good service. Rooms are simple with Airconditioning and bright airy rooms. Only lacking was a water heater (that is if you like hot showers!). Fuss free, located in the middle of a hilltop- between coral beach and Long Beach. It’s about a 12 mins hike uphill from coral beach jetty or a 5 mins stroll from Long Beach. Good for those wanting a simple fuss free accomodation in a jungle hilltop!

I stay here for one night only with my family 2 daughter age 10 and 13. we stay in pulau musang house. with so call grand deluxe i think is just the same size with other houses. just it has 1 king and 1 single bed. the theme of this place is nice. i like it they offer experience not like other places. nice place for picture. food is delicious. we eat dinner. rice and tenggiri sambal is so nice. rice with ayam goreng kunyit also very delicious. breakfast feel like home. bed is nice. water shower n sink maybe little bit slow compare to hotel. got some problem with the aircond. maybe each house need 2 set of aircond to cool it. its so hot inside the house. the wooden house attracts many small2 bugs. staff not so many. one staff do all the things. she cook, she drive us to jetty, she clean. but they are nice people. overall still the place is well maintain.

1. We had a great time on the boat, the snorkelling trip, and the view was amazing. We checked in on Thursday, and we felt like having the resort to our own. The resort became busier on Friday & Saturday. 2. Booking, checking in & out was quick and hassle-free. 3. The resort is near to the jetty; therefore, we did not have to walk very far. 4. The quality of the food was above average. Foods were cooked deliciously. The buffet choice was plenty, considering the COVID-19 pandemic. 5. The resort facilities, however, could use several improvements: 1. The room should be maintained regularly. The management cannot depend on complaints from the guests alone. Have a regular inspection and repair program. 2. Housekeeping is basic. Toiletries (shampoo) still contains Methylparaben. 3. The bathroom is huge, it should have a physical separation between the shower area 7 the toilet to avoid the bathroom floor from getting wet. 4. The hot water is only available during the day when solar power is abundant. 5. There were no TV channels. After some troubleshooting, we still got no TV, and we were advised to change our suite. At the new suite, we still got no TV. Then the staff at the Reception explained that the antenna was struck by lightning. The staff could have been truthful in the first place. 6. We noticed some rubbish was left at a spot without proper disposal. We also saw a giant lizard rummaging the trash. This poses a health & safety hazard. 6. Compliance to COVID-19 SOP: 1. No temperature screening equipment. 2. Staffs were not wearing face masks/face shields at any time we were there. 3. No movement control/physical distancing during the breakfast buffet. The staff must take proactive controls; they cannot depend on the guests because they were hungry. This resort is a best-seller, but please proceed with caution.

This is my third time staying at Mimpi Perhentian. It is sad to share that my experience this round is the worst as compared to the first two trips. There is no toiletries refill after the room was made up because the items are out of stock. I do understand that it closing season soon because of the monsoon. However, I did pay for the room at full price. Why do I have to be the collateral damage of the weather? The bed sheet and comforter have a smell which is caused by the sheet not drying properly. On my fourth day, the room was not made up when I returned to my room at noon. I called the front desk and told them to give me a new set of towels and omit the housekeeping. At around 4pm, the housekeeping staff knocked on my door and wanted to make up the room. Hence I am not sure if they have initially forgotten to make my room or if they only have one staff to do housekeeping. On top of that, I had a rude encounter with the restaurant manager. I went diving daily at 8am hence I have made a special request to pack my breakfast (which is included in the room package) and I will collect it at noon time. On the first day, the packed food portion was too little so I requested extra fruits on the second day with the restaurant manager in the morning. She said ok and when I collected my food at noon, it was not packed. Hence I asked the waitress on duty to pack it for me instead. On the third day, I saw the same restaurant manager again and I explained to her that she didn’t pack the extra fruits for me. She said I was not allowed to pack the food after I have eaten at the restaurant. I told her that I go diving at 8am, and I have never sat down to eat. She started to raise her voice and told me that I cannot pack the extra fruits because customers are only allowed to have one portion of fruits (which looks like a portion for a child). Which I find ridiculous because I get to dine an unlimited portion if I dine in. Furthermore, I did not request the packed food for fun. I will have digestive problems if I eat and dive. The restaurant manager was not only rude and inconsiderate, it is most disappointing that she judged me when all I did was take care of my health so that I can enjoy my dives and holiday.

Resort terbaik yang pernah ada. Perkhidmatan dari jeti sangat mengagumkan. Jika anda memilih pemindahan bot dari bubu, tidak perlu berkongsi dengan penumpang resort lain, hanya tetamu bubu sahaja. Bagasi akan diuruskan oleh mereka. Hanya bawa barang sendiri. Then bila balik, tak perlu q suka orang lain. Tunggu di lobi, tunggu bot tiba! Dari daftar masuk sehingga daftar keluar, kakitangan mereka sangat ceria! Sarapan pagi adalah hebat dengan pemandangan pantai! Pasti akan berulang selepas ini.