Hotel berhampiran Pier 1, Anchorage

Well my stay was great and the room was clean granted refrigerators really tiny and there's no microwave you have to actually ask for microwave and they don't tell you about it when you check in and they said that my room was close to the elevator and it's actually 64 rooms away from the elevator that was kind of tough trying to get maintenance up here to fix the lock on my door was a hassle it took 3 days I ended up being locked out of my room because the battery died I need a batteries in the TV remote at 23 days I ended up having to go buy my own because nobody ever showed up otherwise my stay was great thank you though they don't provide breakfast you have to actually pay for it and it's super expensive

Kami menikmati segala-galanya di hotel ini pekerjaan yang hebat tetapi terlalu mahal untuk tinggal di sini

We have stayed here 3 times in the last 5 years. It was great 5 years ago, but the last two years in a row they have given our room away. We live in Seattle and flew up for our 30th anniversary on Valentine's Day. I booked a specific junior suite 7 MONTHS in advance and called 2 days before we arrived to assure we still had that room. I was told we did. When I booked it with manager Brian Mercereau, he assured me we would have that room. He called me back and said the room was occupied and it ”was out of his hands”, but to ask for him when we got in from our flight. He assured me he would be there. When we checked in, he had left for the day. To make a long story short, we ended up on the 8th floor - we were supposed to have been on the 18th floor when I booked. Five days later we started smelling paint coming in through the vents. I called downstairs to be told they were painting on the 2 floors above us and all rooms there were being painted. So we had to move AGAIN to get away from the smell. We were there for 8 days and spent over $2100. When we checked out, an older man with glasses didn't even ask how our stay was, never said thank you, just handed us our bill receipt and said ”there ya go.” The bottom line is you aren't valued as a guest at the Hotel Captain Cook - even return guests. You are just a number and they couldn't care less. Everyone else is wonderful in the hotel from the valet attendants, bellhops, restaurant workers, etc. But their front desk really needs work. Most of the time they are cold and aloof. They don't care about their guests in the long run.

My wife and I, plus our daughter, SIL, and 3 gkids stayed at the RI Anchorage Friday-Sunday June 22-24. The RI staff, especially their kitchen staff--Carol and Shey!!!--deserve a great shout-out for how accomodating they were. We are a Kosher, Shabbat-observant family, and they opened doors when we needed them, checked kitchen items for certification, and all in all were just the most helpful and caring hotel staff we have ever encountered. Give them your serious consideration if you are going to be in Anchorage!!

Saya biasanya tinggal dengan tenang, menyeronokkan ketika saya tinggal di sini, tetapi kali ini tidak begitu damai. Terdapat pesta ulang tahun kanak-kanak atau sesuatu yang berlaku di mana terdapat banyak anak-anak yang suka bertengkar berlari naik dan turun di lorong, membuat semua kebisingan ini sepanjang saya tinggal. Tidak menyeronokkan sama sekali.

這個房間空間還蠻大的，兩張床都是1米5的，足夠4個人睡，我們專門訂了帶小廚房的，因為有一位阿姨跟我們在一塊，不喜歡在外麪吃飯，但是這個小廚房實際上是沒有鍋碗瓢盆的，所以除非自己有鍋，否則的話是不能煮飯的，因為我們的下半程去猶他州自駕，帶了鍋碗瓢盆，所以還可以用的，這個酒店比較好的就是可以機場接送，所以我們送機巴士是酒店的，送機后就自己打的回來，但是第2天還可以再做他們的巴士去機場。

We rented a 2-room suite for family travel as our landing spot each day after our adventures. The master bedroom does not have its own private bathroom. The 2nd bedroom with 2 Queen beds has its own bathroom. The HVAC system in our particular room only had 1 temperature sensor for the entire suite which was located in the 2nd bedroom. This was an issue with comfort at times. The walls and floors are extremely thin as we could hear other guest room conversations from adjacent rooms and rooms above ours as well as toilet usage and even curtains being opened in the morning. There was extremely loud shouting from the street as two homeless gents were fighting with each other for hours in the middle of the night - that was not a one-time occurrence. There is also significant noise due to road traffic from both Benson Blvd and Seward Highway - that didn't bother us too much but it may bother people that are not used to it. There was significant parking and the location is extremely close to Seward Highway which made our travels very convenient. The staff was extremely friendly and helpful and the hotel was reasonably clean. The hotel had a very nice breakfast with standard buffet items like eggs, bacon, bagels, biscuits and gravy, cereals, and a pancake station. They also include made-to-order items like omelets. Overall our stay was very pleasant.

This review is to acknowledge GM Brandon Donnelly. The hotel has a great location (walking to train station and shops), great food and our room was very comfortable and had a wonderful view of the mountains. Stayed two separate nights. Had no issues first night but had an avoidable uncomfortable situation with the front office on the second reservation. Escalation to the GM Mr. Donnelly who very very quickly addressed it. He restored my faith in staying at a Marriott.