Anji Sky Land Squirrel Tribe Hotel

Great location near cable car station and like the outdoor children playground with squirrels running

Overpriced family hotel with outstanding views but room for improvement. I reserved the room a week before arrival, which meant the room rate was almost 2000 RMB a night. At this price, I was expecting excellence and arrived to mediocrity. I travelled with a Chinese friend and when we arrived, although the room was booked in my name, they chose to speak to my companion. When I tried to speak, the staff smiled condescendingly and then continued to talk to my friend. I was surprised to receive xenophobic behaviour in modern China, especially since I can converse in Chinese and there are many translation and AI chatbots to assist with communication. We walked to the room and on inspection we discovered the door hinge was broken, dust and hair on the floor, hair on the mattress which was accompanied by a yellow stain (photos 3-7). As the staff couldn't communicate in English, I messaged Trip.com and decide to resolve the issues the following day. The staff had been informed of the poor quality of the check-in and the cleanliness of the room and offered to upgrade us to their sister hotel, Banshanyinzhu Resort. The view from the room (photo 1 & 2) was stunning and the room looked pristine how on inspection the room had not been deep cleaned since either its construction or refurbishment with dust in the high shelves, on the shower head, sawdust behind the bedhead, leftover building materials under both sinks (photo 8-11). We informed the hotel, as we had been given a WeChat, and they came to witness the simple inspection. They offered to move us again but as this was our last night and we chose to stay based upon the views and then went to dinner which the hotel offered as part of compensation for the previous night. Arriving at the restaurant, uncleanness was concurrent theme (photos 12-14) with the dishes not being clean and the lazy suzanne not being wiped down. Fortunately the completely meal for two was well portioned and seasoned (photos 15-18). After a filling and tasty meal, I had a shower and felt a slight pain on my foot to discover that the nails attaching the carpet protruded through and some flooring was broken causing a minor scratch. All of this could have been avoided had the staff been more diligent. Did I overpay? Yes Was the service mediocre? Yes Are these challenges easy to overcome? Yes Have other customers made similar complaints? Yes Will the hotel improve? I hope so Is the location memorable andbeautiful? Yes Would I revisit? Yes Regardless of the fact they have some untrained and unprofessional employees and they need to improve their cleaning standard and ensure that maintenance does a proper inspection after a fit and finish, the location is great and it's very easy to get into the park. It's very family orientated and I'm sure children could make lifelong friends here. If you're considering going, I'd highly recommend price watching. It's not a perfect product so don't overpay, like I did, and expect a 5☆ experience.

Highly Recommended! The hotel offers what it promises and provides quality service with exceptional views! Location ⭐️ Perfectly nested in the picturesque Anji natural landscape! Ridiculously close to the tele cabins to Skyland- which is an adventure land park/hiking/ skiing: Cleanliness ⭐️ The room was very clean and nicely set up. Everything was carefully designed and hygienic. Staff ⭐️ Very helpful! (Despite my limited Chinese). We got an upgrade and lots of smiles!! We definitely recommend to friends!

We had a great stay. The rooms are luxurious, clean and the view was stunning. Very friendly staff, good Western and Chinese breakfast buffet. Delicious coffee. Special thanks to Chun-Yu Yang for her help and support.

It was really nice for kids and adults both … the service was fast and very hospital … the breakfast was suitable for international ….and night we enjoyed bbq…. swimming pool and hamsters and glass bridge nearby and many things nearby to let u relax and enjoy some days

The hotel is beautiful and rooms are nice, modern and very clean. Thebstaff is super friendly and goes out of their way to help. Our Hotel contact was Vera. She was very helpful and really quick to respond to our requests. They are all so great with children … this hotel will be my to-go hotel in the future when we travel to Anji. The hotel is close to the Sky Land Scenic area (5 minutes ride) and the have shuttle buses going there very often. They are building heavily in the area….is not loud though, but you can see new hotel constructions around.

Great staff

設施：對於帶娃出遊的家庭來説還是比較友好的，有很多小童遊樂設施，花園很好玩，好多小朋友嬉戲玩耍，還有釣魚，游泳，萌寵～孩子們的天堂。就是房間在半山腰，要自己走上去，幸好有管家幫忙搬運行李，非常辛苦。 衞生：因為是山下的酒店，一部分都在半山位置，昆蟲較多，螞蟻，蚱蜢，蜻蜓，蜘蛛隨處可見，很正常，説明生態環境好。 環境：大環境好，但是餐廳用餐體驗一般，四個酒店用同一個自助餐廳，鬧哄哄的，排隊用早餐，進去後得自己找座位，站在旁邊等，這點我不喜歡。 服務：服務是最大的亮點，管家式服務，我們的管家小姑娘小林真的非常敬業，不光幫我們拿行李送到房間，還及時處理了很多問題，本來不是很愉快的感受瞬間通暢，送了娃很多小禮物，還贈送了自助晚餐，下次來松鼠部落還是找小林管家😍

入住前由小張管家對接併為我們一行人安排的很妥當！ 停車後直接有管家安排的短駁車接待去度假村，很便捷！ 村裡有吃有喝有玩，套票裏含熊貓🐼部落和大馬戲的票！適合遛彎省心無負擔 山腳下有民宿羣，很多農家樂應有盡有～ 小張管家也會在退房前提供温馨提示及安排我們便捷退房服務，非常親切～ 對了！酒店裡的餐廳套餐口味非常在線！小朋友們都愛吃