Hotel berhampiran Capones Island, Antwerp

Friendly counter and allowed to go to my twin room 4 hours early. Very clean hotel with towels and water supplied. No kettle but I think this must Bea Belgian thing. The station is opposite but it is 20 min walk to the old town. Fine for me but some may want to be nearer. The walk there is the main shopping street. Overall I think it was great value. As a note to other guests, and I always write this, please be more considerate when talking in the corridors especially before 8am. Whisper, your voice echoes and sound meds like you’re shouting. And don’t allow to doors to slam shut!!

a very pleasant and well situated hotel. obliging staff ensured an enjoyable visit. a well appointed room that was clean, together with a bathroom that complemented. this is mmy second visit and i have no qualms about recommending it.

El hotel esta muy céntrico todo queda prácticamente andando, a 4 minutos de la central de trenes de Amberes, justo fuera del hotel esta la estación del autobus Flixbus que lleva y trae del aeropuerto, el centro de la ciudad está a tiro de piedra, justo en la esquina esta una tienda Jumbo con precios accesibles, las habitaciones son pequeñas, cuentan con cafetera e insumos para preparar café, secador de cabello, plancha y tabla de planchar, nos alojamos en la habitación 103 con vista a la opera, el desayuno es muy bueno consta de huevo con tocino, fruta fresca, yogurth, café, té, pan recién horneado, insumos para preparar sandwiches, frutos secos y cereales, ademas se cuenta con opción a preparar waffles, el único inconveniente que durante 6 días solo nos colocaron 1 botella de 500 ml de agua en la habitación y que en el comedor muchas cosas se encuentran colocadas bastante altas y resulta algo incomodo para personas de estatura baja, como sugerencia sería bueno que cuenten con personal que hable español ya que cada vez más las personas que hablamos este idioma visitamos Europa y sería un alago que nuestro idioma se vuelva internacional.

My stay in this modern hotel was good. The check in was smooth. As the rooms are equipped with a system of electronic cards, it can be a bit complicated if your card isn’t activated (that was my case). The lift doesn’t move if your card isn’t activated. The room was standard, with a modern shower. Consider that the room isn’t cleaned every day. In my case, a 2-night stay, the room was cleaned at all. The releasing of “preserving the environment” is a bit too easy. The hotel saves a lot of money, but the price remains the same :-( Breakfast was good, either a variety of continental food.

Our second stay at this lovely hotel. This time we had 2 one night stopovers at the beginning and end of a Leger Holidays tour. The room is spacious with a nice bathroom with bathtub and shower. We love the bar/restaurant area and the selection of Belgian beers! Our only slight complaint is the breakfast servery area which is a bit small especially like us we had 3 coaches all wanting breakfast at the same time. Very hectic. However at other times I guess this may not be a problem.

Great clean hotel whit nice staf and amazing beds. Big shout out to the household the room was really clean. We stayed at the hotel for Tomorrowland the hotel is on an five minute walk from Antwerpen Central station l. We did not used the pool but for an 7 euros extra it was included with towels and bathrobe.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

The hotel in conveniently located just across from the train station and although the rooms are small, they are nicely decorated. I would give this hotel 5 out of 5, BUT I had to pay to store my luggage and honestly it was the first time I was charged for this. I don’t recommend staying here if you are traveling with a lot of luggage. My room also wasn’t cleaned once during my stay, but that’s ok.

Came by the other day and it was a decent experience, although with some bizarre quirks. Booked direct for the ”Executive Family Studio with Kitchen” and the front desk agent printed out a contract with a ”Deluxe Studio.” When I inquired about the difference, another employee quickly chimed in that I ”got upgraded” and my original room had no kitchen?!? As the ”Executive Studio with Kitchen” has kitchen in the name, I inquired a second time, and the employee raised her voice saying that the room was the same?!? A 3rd employee eventually came in, after reviewing their own website, and started talking about the Penthouse suite (completely irrelevant?!?). Attempted to use the laundry room located behind the secure door using my keycard and had to answer 21 questions to the front desk agent with my room number, my full name, and the company I was representing (all with a load of dirty laundry in my arms), which was completely bizarre. At 7 am, the agent claimed that someone on my floor booked a taxi?!? (also completely irrelevant?!?) The studio itself was pretty spacious, although with some quicks. For example, the bathroom was dated, unlike the pictures on the website. More importantly, it was bizarre to have a handheld shower installed on the long side of the bathtub, vs the short side?!? ...also might have been helpful to use a curved shower curtain to make showering less claustrophobic... Water pressure was usable although the shower curtain had a strange smell... Highlights of the studio included the comfortable bed, although slightly lumpy in areas, with quality sheets and towels. The kitchen itself was modern and fully stocked, including 2 bottles of water in the kitchen. The ”welcome gift” appeared to be the 2 dishwashing tablets and manual dishwashing liquid... Booking direct, the confirmation indicated that there would be a ”welcome drink upon arrival” Perhaps the 2 bottles of water in the fridge was it?!? Other anomalies included super dark lighting at night. The lighting was insufficient in the dining area, which made it quite dark to work and read in. There was a freestanding light that helped provide additional lighting in the sleeping area. It was also odd to see that the room number listed on my in room telephone was different from the one on my door?!? The laundry room was complimentary and fantastic! There was also complimentary laundry detergent. A wash takes 2-3 hours and a dry takes 1+ hour. The signage against the wall with instructions on how to use the washing machine didn't match the actual washing machine which was confusing at best...