Hotel Mesra Haiwan Peliharaan di Antwerp

Hotel was clean and comfortable, and only a 1/2hr walk from city centre. Night clerk Berkay went above and beyond with late night service, ordering pizza when all local restaurants closed after late return from nearby event. Life saver!

My stay in this modern hotel was good. The check in was smooth. As the rooms are equipped with a system of electronic cards, it can be a bit complicated if your card isn’t activated (that was my case). The lift doesn’t move if your card isn’t activated. The room was standard, with a modern shower. Consider that the room isn’t cleaned every day. In my case, a 2-night stay, the room was cleaned at all. The releasing of “preserving the environment” is a bit too easy. The hotel saves a lot of money, but the price remains the same :-( Breakfast was good, either a variety of continental food.

With a stay at U Eat & Sleep Antwerp in Antwerp (De Kaaien), you'll be within a 5-minute drive of Antwerp Market Square and Antwerp Zoo. This upscale hotel is 2.5 mi (4.1 km) from Sportpaleis and 0.3 mi (0.5 km) from Theater ’t Eilandje.Enjoy recreation amenities such as bicycles to rent or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.Enjoy Belgian cuisine at Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are available daily from 7:30 AM to 10:30 AM for a fee.Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and multilingual staff.Make yourself at home in one of the 15 individually decorated guestrooms, featuring iPod docking stations and minibars. Your Select Comfort bed comes with down comforters and premium bedding. 65-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.

Warm welcome. Nice clean & modern reception / rooms / bar. Bedrooms adequate size, clean, crisp white linen on comfortable beds. Smallish, but brand new shower room. Good quality 'pod system' coffee machine. Nice quality free toiletries. Not a lot of space for sitting / chilling and the bar shut at 8, but not a major issue as places to eat and drink til midnight within 50 yards, yet still quiet.. Three stars and better than the ( rubbish ) four star we left in Brussels. Would recommend this hotel

Well there are not enough words to describe this beautiful hotel . The location was perfect the facilities the staff all very helpful . The breakfast was one of the best Hilton's I have stayed at for a long time . Fresh fruits great eggs and breads . So much choice and the staff were so helpful . Thank you all

Most importantly- the location is great, the bed very comfortable and the whole place was very clean and nicely decorated. One should be aware, though, that all rooms can only be reached via rather steep and narrow stairs, we were staying on the fourth floor with an incredible view of the place and the surrounding restaurants and bars. Given the height of the floors, I was very happy I only had a small bag of luggage. Our room had a fridge and a small coffee machine, no kitchenette. We also had no heating in the bathroom, as the small heater there did not work, and only a small air heating unit in the room, which could not at all keep up with the frigid February temperatures. I would have also appreciated a bath rug. The price is acceptable for the location, though, and, again, it’s very clean and the staff in the adjoining café are very accommodating and friendly.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

Een prima hotel. Prijs/kwaliteit was okay. De kamer was prima en zeer schoon en het bed was prima. De douche was wat minder. Wanneer je de mengkraan op dezelfde stand liet staan voelde het als een ijsbad, de seconde erna werd je vel van je rug geschroeid, maar gelukkig werd dit daarna weer goed terug gekoeld. Al met al, prima hotel. Het gratis wisselbaden arrangement erbij zorgde voor de ”working class” wellness experience!

Hi thanks for the stay during late Feb 24 when i stayed for 4 nights whilst I attended an event. The room was clean, spacious, staff members friendly and on Fri, Sat evenings definitely happy vibes round the bar. Overall rooms were large, well looked after, nicely furnished and in good condition. Not the most modern but thats ok with me as good quality fit out. Staff were super friendly and helpful. Fun lobby vibe and music, be aware no check in desk to speak of and after hours access could be a little more efficient (with room key perhaps rather than buzz and wait). Also some USB charging ports would help to (couldnt find any in my room).

Het personeel was vriendelijk en duidelijk. Het was een mooie kamer. Niet heel luxe, maar dat hoefde ook niet. Het bed was wel heel erg hard. Dat was wel erg tegenvallend, maar dat was ook het enige minpuntje.