Hotel Mesra Haiwan Peliharaan di Antwerp

Hotel was clean and comfortable, and only a 1/2hr walk from city centre. Night clerk Berkay went above and beyond with late night service, ordering pizza when all local restaurants closed after late return from nearby event. Life saver!

This hotel is well located to visit all Antwerp. It is close to the public transportation connections. The staff are really helpful for any questions you might have about the city. My room was very comfortable. Coffee and water are available in the room. Parking is easy at the Antwerp shopping parking lot right next to the hotel. Currently the parking fee costs 19.20 EUR per day.

My stay in this modern hotel was good. The check in was smooth. As the rooms are equipped with a system of electronic cards, it can be a bit complicated if your card isn’t activated (that was my case). The lift doesn’t move if your card isn’t activated. The room was standard, with a modern shower. Consider that the room isn’t cleaned every day. In my case, a 2-night stay, the room was cleaned at all. The releasing of “preserving the environment” is a bit too easy. The hotel saves a lot of money, but the price remains the same :-( Breakfast was good, either a variety of continental food.

We booked at night here to enjoy a soiree nearby. The rooms are beautiful and ours had amazing views to the marina. Super trendy decor. Beds were supercomfy and shower is very good as well. The rooms have the best minibar ever seen in a hotel room (even though we didn’t use it). Breakfast is excellent and super cosy. It is not cheap but the experience is worth it, specially for celebrating.

Friendly counter and allowed to go to my twin room 4 hours early. Very clean hotel with towels and water supplied. No kettle but I think this must Bea Belgian thing. The station is opposite but it is 20 min walk to the old town. Fine for me but some may want to be nearer. The walk there is the main shopping street. Overall I think it was great value. As a note to other guests, and I always write this, please be more considerate when talking in the corridors especially before 8am. Whisper, your voice echoes and sound meds like you’re shouting. And don’t allow to doors to slam shut!!

Warm welcome. Nice clean & modern reception / rooms / bar. Bedrooms adequate size, clean, crisp white linen on comfortable beds. Smallish, but brand new shower room. Good quality 'pod system' coffee machine. Nice quality free toiletries. Not a lot of space for sitting / chilling and the bar shut at 8, but not a major issue as places to eat and drink til midnight within 50 yards, yet still quiet.. Three stars and better than the ( rubbish ) four star we left in Brussels. Would recommend this hotel

Location is great, and the lobby makes a very good first impression. However, rooms are quite outdated in terms of decoration and quality of furniture. Not necesseraly bad, but would expect more from a Hilton and those rates. For us it was very convenient to have underground parking connected directly to the lobby, as we needed easy accessible connection to our car for someone in our group. Restaurant Blend 23 is great, good food and service and a nice terrace overlooking the Groenplaats.

Most importantly- the location is great, the bed very comfortable and the whole place was very clean and nicely decorated. One should be aware, though, that all rooms can only be reached via rather steep and narrow stairs, we were staying on the fourth floor with an incredible view of the place and the surrounding restaurants and bars. Given the height of the floors, I was very happy I only had a small bag of luggage. Our room had a fridge and a small coffee machine, no kitchenette. We also had no heating in the bathroom, as the small heater there did not work, and only a small air heating unit in the room, which could not at all keep up with the frigid February temperatures. I would have also appreciated a bath rug. The price is acceptable for the location, though, and, again, it’s very clean and the staff in the adjoining café are very accommodating and friendly.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

Een prima hotel. Prijs/kwaliteit was okay. De kamer was prima en zeer schoon en het bed was prima. De douche was wat minder. Wanneer je de mengkraan op dezelfde stand liet staan voelde het als een ijsbad, de seconde erna werd je vel van je rug geschroeid, maar gelukkig werd dit daarna weer goed terug gekoeld. Al met al, prima hotel. Het gratis wisselbaden arrangement erbij zorgde voor de ”working class” wellness experience!