Cari Pangsapuri di Wiesbaden

NO bellman, so if you are not fit ,or have some back issue or other medical issue, good luck unloading and loading your travel bags to the rooms. no close by parking, it is 10 minutes walk, i did not mind after I knew where it is. the trick is to know. the staff treat you like you already know and not that friendly explain. doing you a favour.hotel is clean, A/C is good. rooms are big compared to other places in europe. location is great in center of downtown and restaurant area. only two issues is bellman and parking. we never tried breakfast so no feed back

We booked this hotel because our friends recommended it. Apparently, as they said the quality has plummeted down in comparison to their previous stays. Rooms are good size and very clean, beds comfy, the pillows, however, are old and lumpy, it’s time to replace them. I couldn’t get shower water temperature right, it was going from hot to cold without me changing the setting. A disappointing experience with the hotel air-conditioning system. We stayed on the days when the outside temperature was ranging +28+32C but the hotel already switched the system to winter mode and our room felt boiling and stuffy. We were kindly offered an upgrade and the new room was on a different side and slightly cooler but I heard other guests complaining to the hotel stuff about the same problem. I would like to thank the gentleman at the front desk, who moved us from 640 to room 345 on 18th August, I’m sorry I didn’t ask his name but I want to make the hotel management aware about his professionalism and patience that he demonstrated while dealing with our complaint. Breakfast was decent and tasty. Bar team is friendly, I had great hospitality experience, Merci to the Iranian bar manager Isa (sorry I am not sure how to spell the name). The hotel is walking distance from The Museum which I recommend to visit and the Old Town.

The Nassauer Hof has always been my favorite hotel in Wiesbaden. I have stayed there many times over the past 14 years; however, I have not been to Wiesbaden since the pandemic. When I got to the hotel, they had no record of me being a prior guest. They told me that their system was updated and that all older customers had been dropped off if there had been no stay in 2-3 years. When I would come in previously, I would always be greeted by name and receive an automatic room upgrade; this time, it showed as a first visit. My room was warm when I arrived. I put the air conditioning up, and I thought it cooled down. But it was still warm. I was at the property for three nights. Finally, on the third night, I couldn't take it anymore and called down to the front desk. A housekeeping staff member came in and could tell it wasn't working; she reported to Frau Lopez, who came and said to me that It was not working and that they could transfer my room.I was still trying to figure out how they could do that, as the hotel could not give me the extra third night at the front desk, and I had to book the third night on the hotel's website (not a partner website). I was very hesitant, but she and Jannis Bamberg made it seamless. Jannis brought my bags packed to the storage area so that I could take only one bag to the checkout in the morning. The room was not comparable to the one I was in, but it was cooler. There was a smell of old smoke. My real question is why a housekeeping staff member did not notice this and report it to the front desk. Instead, I noticed they turned the thermostat to max. Frau Lopez said that would never work as it can only reach a specific temperature. Perhaps, some training needs to be done. On a positive note, the spa at Nassauer Hof was as delightful as always, maintaining its high standards and providing a relaxing experience. One issue that needs attention is the bees, which seemed to be out of control during my stay. They were particularly aggressive around the outdoor areas and even found their way inside the breakfast area. I suggested placing small fans on the tables to deter them, and I hope this advice will be considered. The entire experience could have been better, and it's time to update the bed linens; they have been the same for at least 14 years.

The hotel has great spaces for hanging out, having drinks, and the restaurant food was better than I expected. The bar/restaurant staff were very kind and patient with our big group! The room we had was a very good size, plenty of room to spread out suitcases. We liked that it had a full length mirror and place to hang clothes. The bathroom was also spacious with a large shower and lots of counter space. It looked more modern and updated than the room itself. There's parking, for a cost, but it's convenient. The location is fine if you have a car or want to take the bus, which has a stop just across the street. The bed was huge and comfortable. It's also nice that there is a little shop to buy snacks, wine, waters, souvenirs, etc. We wished there a fridge in the room. It seemed some rooms had them and some didn't. There was plenty of room for one in ours. Not a huge deal though. Also there was no clothes iron anywhere on the property apparently. That would've been nice, but again, no big deal. The room was suffering a bit from wear. Nothing too bad, but some stains on the carpet, chips in the furniture, etc. Bedding was very clean though.

It's a fine hotel. Everything works as it's supposed to, the location is central, and the breakfast is pretty good. Check in and check were both quick and to the point. If you come across the hotel and note that it is a very cheap 4-starred hotel, you should note that they have a series of ”economy rooms” that are very small and explain the low prices. I didn't know because my travel agency didn't inform me. That said, the room - while small - still had everything it needed to.