Hotel dengan Bar di Arona

Hotel sito nel cuore di Arona, proprio a ridosso del Lago Maggiore. Possibilità di parcheggio in strada, a pagamento. Struttura un poco datata ma la camera in cui ho soggiornato era stata ben ristrutturata fatta eccezione, purtroppo, del bagno rimasto agli anni '70. La camera, delle giuste dimensioni, era comoda e molto pratica, inoltre aveva un piccolo balconcino vista lago davvero speciale! Personale cortese e molto disponibile, buona la colazione. Consigliato!

E' un 4 stelle anni 80 rimasto così. Prezzo un pò alto e si sente ancora l'odore della moquette anni 80. Bagno senza finestra e areazione. La doccia con piastrelle vecchie e macchiate. Materasso duro e lenzuola con un piccolo buco, non accettabile in un 4 stelle. Colazione da business hotel, tavoli vicinissimi e macchina del caffè automatica. Buon assortimento di dolci. Ho scoperto dopo che se chiedi ti fanno un caffè dal bar. O tutti o nessuno. Visto che è un 4 stelle potrebbero chiedere a tutti se gradiscono bevande dal bar. In questa zona il parcheggio è tutto a pagamento. C'è una piazza libera un pò più in là. Essendo classificato come 4 stelle le camere dovrebbero essere più belle e curate. Avesse meno stelle la recensione sarebbe stata positiva.

The breakfast experience makes for a bad start to the day. One coffee machine which is also the only source of hot water, so every morning every guest, queue's for approximately 20 minutes just to get a cup of tea or coffee. One morning one of the staff asked people in the queue if they were having tea as she could get them a tea pot of hot water for their table, which of course makes sense and was really appreciated by everyone in the queue, however this morning when I asked one of the staff could I have a pot of hot water she gave me an unhappy stare, and left only to return with an empty pot. I was confused, which was apparent, at which point she realised what I had asked for, and said out loud in Italian ”oh she expects me to fill it FOR her”, apparently judging me for not wanting to join the 20 minute morning misery line. She didn't realise of course, that my Italian partner was standing right beside me, and understood what she had said (in front of all the other guests). He immediately complained to one of the other ladies, who is lovely, and she was very kind and got some hot water from the kitchen. It was so uncomfortable however and I was embarrassed. If my partner hadn't been there I would have been the butt of this woman's joke, all for asking for just one small thing. Advice for management: COVID has clearly put things under pressure for the team, which is nobody's fault. If you source a second hot water dispenser you will cut the morning queue down quite quickly and all the guests will thank you for it. Because the rooms are a bit dated, bed's uncomfortable, and aircon extremely loud, the one thing that needs to be exceptional is service. I was really embarrassed by my experience this morning. My most basic expectation from a hotel is to be able to easily access a cup of tea or coffee in the morning, and I don't expect someone to try and humiliate me with my morning cup of tea

With a stay at Albergo Ristorante San Carlo in Arona, you'll be near the beach, just steps from Sancarlone Statue and a 2-minute drive from Santa Marta Church. This hotel is 22.6 mi (36.4 km) from Lake Orta and 15 mi (24.2 km) from Lake Varese.Take in the views from a rooftop terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features babysitting (surcharge), wedding services, and a television in a common area.Enjoy Italian cuisine at San carlo, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). A complimentary buffet breakfast is served daily from 7:30 AM to 10 AM.Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Event facilities at this hotel consist of conference space and meeting rooms. Free self parking is available onsite.Make yourself at home in one of the 12 individually furnished guestrooms, featuring refrigerators and minibars. Rooms have private balconies. Prepare your meals in the shared/communal kitchen. Wired and wireless internet access is complimentary, while 24-inch flat-screen televisions with digital programming provide entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries.