Ulasan Ibis Astana

Jawapan daripada Pihak Penginapan: Dear guest, Thank you for your detailed review and for choosing ibis Astana for your stay. We are pleased that you noted the hotel's convenient location and easy access to key city attractions. We sincerely apologize for your impressions of the room, especially the smell of tobacco smoke. We understand how unpleasant it is to encounter such a situation when booking a non-smoking room. Your comment has been passed on to the Housekeeping team and hotel management to strengthen compliance with the non-smoking policy. We also thank you for your comment regarding the condition of the rooms. We understand your expectations and take such feedback into account when planning future updates and renovations. Regarding the breakfast, thank you for your feedback. We will certainly take your comments into account when further improving our selection. Thank you for recommending our hotel for short trips. We look forward to welcoming you again and will strive to make your next stay even more comfortable.

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the cleanliness and quietness of your room, as well as the variety of our breakfast options and our convenient location. We are also glad that our front desk team provided you with patient and attentive service.We sincerely apologize for the inconvenience caused by the noisy air conditioning and the drainage issues in the bathroom. Please be assured that we have shared your comments with our Maintenance team for further inspection and corrective action.Your feedback is very valuable to us, as it helps us identify areas where we can improve our guests' comfort and experience. We hope to have the pleasure of welcoming you back and providing you with a more enjoyable stay.

Jawapan daripada Pihak Penginapan: Dear guest! Thank you for sharing your detailed feedback about your stay. We are pleased that you highlighted the cleanliness of your room, the quality of the breakfast, the service of our staff, and the daily housekeeping. Thank you for your positive feedback on our team's service. We would like to clarify that our hotel operates under the ibis brand, part of the Accor chain, and is classified as a 3-star economy hotel. In line with ibis brand standards, the hotel concept is aimed at providing guests with a comfortable, functional, and affordable stay. Facilities such as a fitness center, swimming pool, sauna, or other additional recreation areas are not included in the standards of this hotel format. We understand that each guest may have unique expectations from a hotel category, and we appreciate your feedback on our rooms and amenities. Your comments help us better meet the needs of our guests. We are also pleased that you noted the hotel's convenient location, the quality of cleaning, and the attentiveness of our staff. We look forward to welcoming you again and making your next stay as comfortable as possible.

Jawapan daripada Pihak Penginapan: Уважаемый гость,Благодарим вас за такой подробный и теплый отзыв!Мы очень рады, что ваше пребывание в нашем отеле прошло комфортно. Приятно слышать, что вы оценили быстрое заселение, чистоту номера, оснащение и ежедневную качественную уборку. Особая благодарность за отметку работы нашей команды - для нас важно, чтобы гости чувствовали заботу и внимание на каждом этапе проживания.Мы также рады, что смогли организовать завтрак в удобное для вас время перед ранним выездом. Такие моменты помогают сделать пребывание наших гостей максимально комфортным.Ваши комментарии по завтракам мы обязательно примем во внимание. Мы стремимся сохранять хороший выбор блюд и постоянно работаем над улучшением гостевого опыта.Спасибо за вашу рекомендацию и за выбор ibis Astana. Будем рады вновь приветствовать вас и сделать ваше следующее пребывание таким же приятным!

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for your kind feedback! We are delighted to hear that you appreciated the spacious rooms, reasonable pricing, and convenient transportation options.We are also pleased that you value our hotel as an international chain and found the English-speaking service, cleanliness, and overall hospitality to your satisfaction. Your comments are truly encouraging for our team.We look forward to welcoming you again on your next business trip to ibis Astana, where we will continue to provide you with a comfortable and reliable stay.

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for sharing your feedback.We are pleased to hear that you appreciated the cleanliness of the hotel, our convenient location, friendly staff, and breakfast. Your comments are important to us, and we are glad that your overall stay was comfortable.We continuously work to improve our services and provide a pleasant experience for all our guests.We hope to welcome you again at ibis Astana in the future.

Jawapan daripada Pihak Penginapan: Уважаемый гость,Благодарим вас за такой тёплый и подробный отзыв! Нам очень приятно, что вы оценили удобное расположение отеля, комфорт номера и вид на Байтерек.Особенно рады, что вам понравились чистота, удобная кровать и завтраки в формате «шведский стол». Спасибо, что отметили работу нашей команды - для нас важно создавать внимательную и доброжелательную атмосферу для гостей.Отдельно приятно слышать, что поздравление с днём рождения сделало ваш отдых ещё более запоминающимся!Будем рады вновь приветствовать вас в ibis Astana!

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you very much for your wonderful and detailed review. We are truly delighted to hear that you had such a pleasant stay with us.It is especially rewarding to know that you appreciated the cleanliness and maintenance of your room, as well as our convenient location. We are also very pleased that our team made a positive impression - your kind words about their friendliness and helpfulness mean a lot to us.Your recommendation is highly valued and serves as a great motivation for our entire team.We look forward to welcoming you again to ibis Astana in the near future.

Jawapan daripada Pihak Penginapan: Уважаемый гость,Благодарим вас за отзыв и рекомендацию! Нам очень приятно, что вы отметили чистоту, удобство и наши завтраки.Рады, что у вас остались положительные впечатления от пребывания в ibis Astana.Будем рады видеть вас снова!

Jawapan daripada Pihak Penginapan: Dear guest, Thank you for your detailed and constructive feedback. We are glad that overall you were satisfied with the room's comfort, the hotel's location, and the amenities provided. We sincerely regret the situation at reception. We apologize for the inappropriate tone of our communication and the impression you were left with. This type of behavior clearly does not meet the hospitality standards we adhere to. Your comment will be forwarded to the Front Desk Manager for further discussion with the team. We also thank you for your understanding regarding the lack of bottled water and a kettle in your room. As part of Accor's environmental program, we have eliminated the use of plastic bottles, and drinking water dispensers are available on every floor. We hope to welcome you again and offer you an exceptionally positive experience next time!

Jawapan daripada Pihak Penginapan: Dear guest, thank you very much for your warm review and high rating! We are delighted that you noted the friendliness and attentiveness of our staff, as well as the hotel's convenient location. We are especially pleased to hear that you plan to visit us again and are willing to recommend our hotel. We look forward to welcoming you back!