Ulasan Ibis Astana

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for your feedback! We're thrilled to hear that your experience was very good. It was our pleasure to have you with us, and we look forward to welcoming you back soon!

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for taking the time to share your experience! We’re pleased to hear that our hotel met your expectations for a clean, fast, and comfortable stay—ideal for business travelers like yourself.We appreciate your feedback on breakfast and are glad it met your needs, even if it didn’t surprise you. Providing a reliable and seamless experience is what we aim for, and we’re delighted that it worked well for you.We look forward to welcoming you back for your next business trip!

Jawapan daripada Pihak Penginapan: Dear guest,We sincerely apologize for the inconvenience you experienced during your stay. It's disheartening to learn about the lack of air conditioning and Wi-Fi, and we understand how crucial these amenities are for a comfortable stay. Please know that we take your feedback seriously, and we are actively working to address these issues to enhance the overall guest experience.Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved stay in the future.

Jawapan daripada Pihak Penginapan: Dear guest,We very much appreciate your comments regarding your stay at the ibis Astana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Jawapan daripada Pihak Penginapan: Уважаемый гость,Спасибо за ваш отзыв! Мы рады, что в целом отель вам понравился и что обеды и ужины пришлись по вкусу.Ваши замечания по поводу розеток, освещения и отсутствия гигиенического душа мы обязательно учтем и передадим в соответствующие службы для анализа и возможных улучшений.Надеемся, что в следующий раз мы сможем предоставить вам еще более комфортное пребывание!

Jawapan daripada Pihak Penginapan: Уважаемый, гость!Спасибо за ваш отзыв! Мы рады, что вы остались довольны удобствами и чистотой в отеле, а также качеством сервиса. Приятно слышать, что вам понравилось блюдо по меню, и вы оценили комфорт кровати и подушек. Учтем ваши замечания о температуре в номере для курящих и будем рады снова приветствовать вас в нашем отеле!

Jawapan daripada Pihak Penginapan: Dear, guestThank you for your feedback! We’re glad to hear that you enjoyed our service and found the environment to your liking.We appreciate your comments about the facilities, including the toothbrushes and toothpaste, as well as the issues with the toilet and hair dryer. We’ll address these concerns to ensure a more comfortable stay for our guests in the future.Your insights are valuable to us, and we hope to welcome you back soon for an even better experience!

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for your review! We're delighted to hear that you found our location convenient and appreciated the nearby shopping malls, restaurants, and bus station. It's great to know that you enjoyed the proximity to the White Mosque and Independence Square. We strive to offer good value for money, and we're glad you found our price/performance ratio high. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!

Jawapan daripada Pihak Penginapan: Dear, guestThank you for sharing your feedback. We apologize for the inconvenience caused by the lack of an anti-slip mat and the slippery slippers. Your safety and comfort are important to us, and we will address these concerns with our housekeeping team. We’re also sorry to hear that the breakfast did not meet your expectations in terms of temperature—our team will look into this to ensure it’s served to the right standard.Regarding communication in English, we strive to provide excellent service for all guests, and we’ll continue to work on improving our language skills. Thank you for helping us enhance our service, and we hope to welcome you again with an even better experience.

Jawapan daripada Pihak Penginapan: Dear guest,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Jawapan daripada Pihak Penginapan: Уважаемый, гостьСпасибо большое за ваши теплые слова! Мы рады, что вам понравилось наше здание, чистота в отеле и номере, а также уровень звукоизоляции. Особенно приятно, что вы оценили качество сервиса и комфорт, которые стремится обеспечить наша команда.Будем рады снова видеть вас у нас в гостях и сделаем всё возможное, чтобы ваше следующее пребывание было таким же замечательным.

Jawapan daripada Pihak Penginapan: Dear guest,Thank you for taking the time to provide such detailed feedback about your experience with us. We appreciate your honesty and want to sincerely apologize for the inconveniences you encountered during your stay. It's disappointing to hear that aspects of our hotel did not meet your expectations, particularly regarding the size of the room, the amenities provided, and the functionality of certain features like the TV placement and work area.We value your feedback and will certainly take it into consideration as we strive to improve our accommodations and services. Rest assured, we will address the issues you mentioned, including the narrowness of the room, the lack of bottled water, and the challenges with the layout and functionality of the space.We're pleased to hear that our front desk staff provided helpful assistance and demonstrated a positive attitude throughout your interactions. Additionally, we apologize for the inconvenience caused by the clogged washbasin and are glad to hear that it was promptly addressed by our maintenance team.We're committed to ensuring that all of our guests have a comfortable and enjoyable stay, and we regret that we fell short of this goal during your visit. Your feedback is invaluable to us, and we will use it to make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If there's anything else we can do to assist you, please don't hesitate to reach out. Thank you again for sharing your feedback with us.

Jawapan daripada Pihak Penginapan: Dear, guestThank you for your kind review! We're delighted to hear that our hotel was a good fit for your business trip and that you enjoyed our breakfast offerings. We’re glad the room size worked out for you and that you found our pricing reasonable. Knowing you'll choose us again on your next business trip means a lot to us! 😊 Safe travels, and we look forward to welcoming you back!