Hotel berhampiran Bella for cosmetics بيلا شوب لمستحضرات التجميل di Aswan

We were initially happy about the hotel, the kitchen staff were great with my friend with mobility issues, the rooms were nice, the view was great. However, trying to get a refund for over paying for our stay has been terrible. Their credit card machine did not produce a receipt so they said it the transaction did not go thru, so they ran my credit card card a second time. Again no receipt, so my friend paid instead. Well, the 2 charges on my credit card did got thru, as I saw them on my credit card statement. The hotel says they reversed 1 charge, but that's a lie because no credit was issued. The hotel continues to refuse to reverse the charges and refuses to communicate with my bank. Therefore, the bank is saying I'm responsible. The hotel got paid 3 times for the 1 night stay! I cannot believe that I'm the only one this has happened to. So AVOID staying here,

This hotel is located in downtown Aswan close to everything. We were in one of their suite rooms that had 2 rooms inside with a bathroom with a huge jacuzzi. The staff was friendly. Check in was easy and the breakfast was excellent. We had the amazing view of the nile river and the city. Will surely stay here again when we come to Aswan

I arrived from Luxor after staying at the Luxor Pyramisa Hotel and I have to say this place is sooooo much better!! Not just the location or the size of this place but the most important thing was that all members of staff are really friendly, welcoming and always smiling, greeting you when you walk past. A few members stood out very well to me, who are Carlos & Christine from guest relations, who are really friendly and made sure that I had everything I needed and my stay was pleasant. They also sent a complimentary drink to the pool when they saw i was taking a swim. I think these guys definitely deserve a reward!! Mostafa and Ahmed from the taxi/souvenir shop booked a few taxis with them and also an excursion to the Nubial village. Good prices and the taxi were always on time and waiting for me. Finally, I can't forget Faisal, the lifeguard/swimming pool guy. Very friendly, and as soon as he knew I couldn't swim that well, I decided to give me a couple of hours of lessons! a shame. I only went to the pool once on my last day at the hotel. But in general all staff are great but these guys are the ones who I spoke with on a daily basis while staying at the hotel. The hotel, in general, is kept in immaculate condition. The gardens are nice and green and perfect for an evening walk. It's on an island, so no one to haggle you outside and the crossing is free, runs 24hrs, every 20/30mins. Rooms are a bit old but you have to remember we are not in New York or London and in fact very south of the country where its remote and for the price its a good deal!! Views are good, and sunset and sunrise while crossing on the boat to mainland is a view for sure!! I had half board so that was breakfast and dinner on a buffet service. Good selection of hot and cold food at both times. Can't say anything bad. Drinks are extra and the fresh juices are great! Will definitely be staying here again for a longer time when I visit next time!!

The Basma Hotel Aswan is a mid-range hotel that offers a comfortable and convenient stay in Aswan. The location of the hotel is ok, with easy access to the city's main attractions and the Nile River. The staff are friendly and helpful, always willing to provide assistance and recommendations for things to do in the area. The rooms at the Basma Hotel Aswan are decent with comfortable beds. However, the rooms are a bit dated and could use some modernization. The bathroom facilities are functional but could also benefit from some updates. The hotel offers basic dining options, including a buffet breakfast that is decent but not particularly outstanding. The rooftop restaurant is a highlight of the hotel, offering stunning views of the city and the Nile River. However, the food quality and selection could be improved. The hotel has a lovely swimming pool and a rooftop terrace where guests can relax and enjoy the views. Overall, the Basma Hotel Aswan offers a comfortable and convenient stay in Aswan, with a friendly staff and good amenities. While some areas could use improvement, the hotel is a decent choice for travelers who are looking for a mid-range option in the area.

Magical property in magical land. Extremely professional and accommodating staff and service. The ground floor spa equally impressive where I enjoyed full body massage on consecutive days. One small issue with thermostat was dealt with promptly and to full satisfaction. I don’t believe you can improve upon The Old Cataract in any stay in Aswan..

The hotel staff is very accommodating to all of your stay needs. Every has a smile and makes you feel welcomed everyday. The hotel grounds is clean, well kept and many walking paths with beautiful foliage. The food is excellent and the rooms have spectacular views of the Nile River and the city of Aswan.

Sehr schönes kleines Hotel. Die Zimmer sind in einem rustikalen Stil, haben aber alles Grundlegende vorhanden. Einzig die Lage gibt dem Hotel hier deutlich Minuspunkte, da es doch sehr außerhalb und in einer ungeteerte Straße liegt. Ein Uber / Taxi zu bekommen war dementsprechend nicht so einfach.

We travelled with Egypt Tour Portal and as part of our 5 star package, we were assigned this old, dated, shabby, dirty hotel. Claimed to be 5 stars, in reality a poor 3 star. We checked in and despite having requested a double bed, we were given twin beds. This was rectified by the intervention of the tour guide and the manager of the hotel. The hotel lobby is disgustingly dirty, the floor and the beautiful chandeliers are filthy. The AC vents in the ceiling had not been cleaned in a long long time. Our bedroom was old, shabby and dirty. The bed linen was shabby and the floor was filthy as was the furniture. The AC in the room was very poor. We dined in the restaurant that evening. A room similar to a large canteen. The food was appalling. I ordered a fillet steak and did not touch it. The manager did ask me was everything ok, but I failed to see the point to exchange it for more of the same. Our dinner bill for four of us was €150. Expensive! We were to receive a breakfast box on checkout as we had an early tour. No breakfast box was forthcoming. This hotel typifies what we experienced in Egypt. Tourism is the main income in this country, yet no reinvestment occurs in their prime source of revenue. This is a cash cow that one day will come to an end. Avoid at all costs.

The hotel is situated in a good location which is closed to the mall and railway station. Staffs are very friendly and helpful, especially the housekeeper. She left a Thank You note when I put some tips on the table for her. The room is very basic with no free water, kettle and coffee bag/tea bags provided. TV channels are limited but have English movies to watch. The bathroom needs some upgrading and the shower area is very small and difficult to bath. Hot water supply is good. The carpet is very dusty as well as the table and chair outside the balcony. The hotel needs to work on all the doors as I have to use strength to open and close which create a lot of noises. During my stay, my neighbours came back very late and were banging the doors in the middle of the night which disrupted my sleep. The restaurant doesn't open till late as told. I went down at 5pm and was told that they do not serve dinner but there were few groups of local tourists sitting there. Overall it is still an ok hotel but needs some improvement on their premises.

這個家酒店服務、環境還不錯，但是地理位置不對，辦理入住的時候找酒店找了一個多小時，一路沿着尼羅河找，適合自駕入住，不是自駕的不推薦。