Pengguna Tetamu
30 Julai 2023
I thought I was booking a standard hotel/motel room, what I ended up with was a bedroom/ensuite in a house with other travellers and shared living facilities. This was not what was described on the booking site. My room that promised a garden view looked out on a bare courtyard overlooking a walkway used by other guests. I had to close the blinds for privacy so had no natural light in the room. Contact and key collection information was incorrect. For key collection I was directed to another address, which was unattended, and the contact number given in the email was no longer monitored and I was redirected to another number. The name of the venue is misleading, The Summit Rainforest Retreat and Conference Centre, however it is instead a four bedroom house with several additional units and no conference facilities visible.
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