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Courtland Grand Hotel, Trademark Collection by Wyndham
3.7/5105 Ulasan

Courtland Grand Hotel, Trademark Collection by Wyndham

Atlanta|0.69km dari Atlanta Civic Center
Used this hotel as a base to explore Atlanta and locations further out in North Georgia. I was travelling alone so tended to spend a lot of time in the room of an evening. I would say it was a fairly average experience and things were fine but I had expected a little more from the Sheraton brand. Photographs of communal areas like bars, restaurants and pool look far better online than they do in real life. Simply put, the hotel looks a lot nicer in pictures. My room had a slightly stale smell but the biggest issue I had with the aircon/heater. I couldn't change the temperature because it was broken and it couldn't seem to be fixed. Sadly that meant it was never quite right, either too cold or too hot and I had an engineer visit the room two or three times. One night, the mental cover panel hadn't been reattached properly and fell off in the night - unsurprisingly giving me an almighty scare! I don't remember being offered a new room (I *could* be wrong about that) and I don't particularly remember the desk staff being keen to help and get the issues sorted. In fact, they didn't seem delighted whenever anyone went to speak to them. Almost like the front desk was just part of their day job and they were juggling several other things - so probably not their fault. That did change in the evening when they seemed to have friends visiting in the lobby - music playing from phones and loud conversations. This didn't massively bother me, but I could see it being intimidating for someone looking to visit the front desk. Location was close enough to the tourist district (Centenntial Park, World of Coca-Cola etc) to walk but the area around the hotel feels a little run down. I'm never one complain about situations that can't be helped, but I think this hotel may be local to a homeless shelter and that meant quite a few people pitching very near the hotel. I don't think there was one occasion coming to and from the hotel on foot when I wasn't approached for money/food etc. One of these times was slightly nervy as the man became quite insistent and aggressive when I said I couldn't help. Generally, and this may be just me not feeling confident and knowing the area, I don't always feel ”safe” walking back to the hotel after dark. That may just be me! Lots of food options nearby though, so well located for that. Had a rental car and the parking facilities are good. All in all, it was fine but I've stayed at far nicer Sharatons and the pictures available perhaps offer a higher impression than the reality. With a little more effort and sharpening up service, customers would feel much more welcome. The aircon and heater issue was a frustration and I didn't really feel like it was taken very seriously. I personally wouldn't stay again as I like to spend time at my hotel but it was certainly a cheaper option than other hotels in the area, so it would be good for someone using it purely as a base looking for value for money.

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Twelve Downtown, Autograph Collection
4.3/592 Ulasan

Twelve Downtown, Autograph Collection

Atlanta|0.63km dari Atlanta Civic Center
I am a Marriott Platinum Elite member and have been loyal to Marriott for 7 years. I’ve stayed at Marriott chains all over the country & this location has the worst customer service & staff by FAR. First of all the security for the hotel attempted to hit on me during our first interaction but I kindly turned him down bc I am married. Very unprofessional when you’re at work! Secondly upon checking in the room, there were stains on the curtains, couch and a cigarette burn hole on the bar stool. No seats for the balcony or any privacy on the balcony. The kitchen could’ve been cleaner & the sheets on the bed were not the correct size, there was a mattress cover but no fitted sheet. We didn’t even complain! The real issue came when we were woken up at 8:30am by security BANGING on the door like the Swat team. He literally woke me and my daughter up and was at the door telling my husband that we were smoking and that he could smell it and that we needed to leave the property and would be charged a $500 fine! I immediately told him that we were not smoking and that we smell smoke too and my husband had an incense burning to block the smoke smell from getting to my daughter. We are not tattle tells so we did not care to call downstairs to make it an issue, it was easier to light the incense. We literally travel with these incense bc sometimes there are pet or smoke smells at some of these hotels. The security guard seemed to not care about what I was telling him so I told him not to come back to my room without a manager. He came back twice WITHOUT the manager, said the manager was unavailable and brought a luggage cart telling us we needed to leave or he was going to call the police! I told him to call them bc I was not leaving without a refund. He kept lying to his manager on the phone saying that we were refusing to leave but not telling him what I was saying which was COME BACK WITH YOUR MANAGER. The security guy was extremely rude & aggressive and needs to be FIRED. The manager FINALLY came up to the room 20 min later smh and when he did I offered him to come inside and smell or take a look bc we had nothing to hide. He said he could smell smoke but not tell what it was and I informed him we had an incense burning. He asked us to put it out and said that we couldn’t burn incense or light candles at this hotel. That was my first time hearing a no incense or candle burning policy from Marriott. He told us we were fine and to enjoy the rest of our stay without even addressing the rude behavior from security. I told him we would be checking out immediately and calling Marriott customer service for a full refund for being woken up and harassed. I called customer service as I was checking out to file a complaint and ask for assistance with getting a refund. Well here it is a week later and the hotel STILL hasn’t given me a refund or returned my deposit! Customer service team said the manager said he would not be returning my funds so I’ve escalated it to

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Lihat Ulasan Tetamu untuk Hotel di Atlanta

Mencari hotel berdekatan Atlanta Civic Center? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Staybridge Suites Atlanta - Midtown
3.6/5102 Ulasan
It was spacious and clean but the only thing was it wouldn’t let us on the balcony in the room ,we didn’t have enough towel for 6 people,and the cable (tv and remote ) needed update,and the bathroom faucet was leaking.
Atlanta Marriott Marquis
4.3/550 Ulasan
Hotel di pusat bandar mempunyai titik terang: anda akan sentiasa bertemu gelandangan apabila anda membelok. Ini adalah ciri mana-mana pusat bandar Maharaja Amerika. Jadi beri perhatian khusus untuk berjalan, terutamanya pada waktu malam! Bilik hotel agak bersih, pemandangannya bagus, anda boleh melihat keseluruhan Downtown. Tempat letak kenderaan valet hotel ialah $49 setiap malam, dan tempat letak kereta atas perbelanjaan anda sendiri ialah $25 setiap malam selama 2 minit dan berjalan kaki!
Motel 6 Atlanta, GA - Downtown
3.4/5101 Ulasan
Good hotel, in a very nice position and staffs are helpful. Room was very clean and well equiped. They got everything u need in the room.
Hilton Atlanta
4.4/5141 Ulasan
Overall, this hotel met my expectation. The only exception is the AC. It worked well at the very beginning, however, once the fan speed was set to low, the engine suddenly became quite noisy.
Hyatt Regency Atlanta
4.1/5120 Ulasan
這家酒店各方面都不錯,到體育公園很近,酒店內的早中晚餐質量很高,有適合中國人的菜品。從機場來乘小火車也可以,單程3.5美元,桃樹街出口離酒店隔一條馬路。
The Ritz-Carlton, Atlanta
4.2/5107 Ulasan
Das Hotel macht einen düsteren Eindruck, insbesondere das Frühstückbistro. Es sollte mal einen Blick auf das Ritz-Carlton z.B. in Wien werfen.Hell und freundlich und mit einem wundervollen Frühstück (inklusive).

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