Bally's Atlantic City Hotel & Casino

The service was so so. The first Lobby hotel representative said they didn’t offer breakfast that was included in the price of the room at time of booking. I had to inquire with another hotel lobby rep that said to charge the “Dunkin Donuts breakfast” to our room and it would be deducted from my bill. The Spa and pool is also closed as of aJune 7, 2021. Recommend contacting the property for future availability If you are interested in using these amenities.

Nice experience!

Ok so first let me just say for the price we paid on the days we went. It wasn't horrible. I would go back BUT YMMV so this was my experience. Location was great. Right on the boardwalk and an easy walk to Hard Rock when we went to the concert. Service was meh. The only time I had a friendly anyone in the establishment was the woman who checked us out. Everyone else that we interacted with were either disinterested or perfunctory. No help on where to find our rooms, no help on any services offered. We didn't even get the annoying (did you want to sign up for our card?) that you get in ****** hotels. I guess that was a plus. From my understanding we were on the "older side" of the establishment. But regardless, staying on an entire floor that says non smoking it smelled of smoke. both cigarettes and ****. I don't care if you do either but I do care to smell either in my room or right outside my door (defeats the whole purpose of non smoking). Everything is dated which is whatever. but the blinds didn't work the coffee maker wire was too short for the "dresser" so you had to keep moving it to the nightstand to use it. The room itself was relatively clean although the back of the nightstands hadn't been touched in a long time with all that accumulation of dust. Its design is just...weird. like so much random open area. I guess you can dance there lol. The "dresser" didn't have drawers it had...like cubby holes. We didn't use them seemed pointless. I didn't even bother with the tv it was too far away and faced away from any sitting area (again weird layout). The ****** itself was ok. Nothing crazy although I did like that rotating bar they had. But again. EVERYWHERE just reeked of smoke. To use a comparison, at Hard Rock when you were on the ****** side sure people smoked there (i get it) but the hotel side of things smelled clean refreshing and airy. In the end, manage expectations and you'll be fine. If you are a smoker I am sure you will be fine too. If all you plan to do is sleep there its fine (although we were on the 7th floor and could still hear the music bumping below but the music was good so w/e lol) It works, again its not horrible. Its definitely 2.5-3 star range.

The reception may have been updated but that’s as far as it goes. A sad hotel room with many more along its corridors.

Great location central to everything and great amenities in the hotel and ******. Atmosphere was incredible.

My room was 486 directly over the Yard. I had to call and ask what time the Yard clised as they was still open and playing the music at 1:30am. If you book a room be sure and adk upon check-in where it's located if you plan on sleeping.

The services at Bally's are exceptable. The front desk concierge that checked me and my husband in was very nice, professional and accommodating. The only downside was the pool is down for reconstruction; wish I was told beforehand.

Satisfactory. Lacked in decor. Old worn out furniture.

The food was delicious the service was excellent in my room was beautiful and love that you can