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Flat Bush Holiday Accomodation
4.3/5132 Ulasan
The people were great with accommodating its guests, they gave my husband i a free upgrade just so they could keep us in the same building as the other couple we went with, very clean and quiet apartment, would definitely stay again
Quest Highbrook
4.4/58 Ulasan
Having to come to Auckland after the sudden death of my father we were pleased to be able to book our first night at the Quest, but disappointed we couldn’t stay for the duration of our visit. Again superb service on arrival which was again surpassed after lunch. Arriving back at the hotel , Atek the duty manager advised us that due to a cancellation and changes made by the staff we could in fact stay at the Quest for our time here. Atek your empathy, efficiency and caring made a difficult situation so much better. The Quest Hotel is indeed fortunate to have you as an employee and you will always be remembered by us for your caring and genuine understanding. The word has been spread around my family and friends. Well done Atek and the Quest. Again nothing but superb service and accommodation. Thank you. Mike and Kay Legge. May 09 2022.
Kolmar Inn
4.2/5111 Ulasan
I stayed at the property on the 5th February 2023, in Auckland for work. The checkin process was easy, the room was new, clean and pleasant But at 12.30am i was woken to somebody trying to get into my room. I thought they had the wrong room and would realise but then i heard the lock go and the door started to open which is when i jumped out of bed and stopped the person from coming through. He was standing there with a key in his hand and a bag. He said he thought the room was empty !!! In the morning i looked at the door handle and there was nowhere on the door that a key could be inserted they were opened with a card I reported this to the reception in the morning and told them to check the cameras in the building, the response i got back was not good enough and i was told there was a night porter on. I didn't see a night porter on the property If a guy can access my room in the middle of the night then that means that myself and my belongings were not safe at this property I sent them a follow up email last week and have heard nothing from them
Airport Garden Inn Hotel & Conference Centre
3.8/5130 Ulasan
Very convenient - shuttle pickup within 20 minutes of calling and also an efficient ride in the morning back to the airport. Very impressed by how the staff was able to balance all the customer requests given they seemed understaffed Facilities pretty basic but decent bar snacks as well
Ramada Suites by Wyndham Auckland Manukau Pacific Centre
4/5109 Ulasan
Facilities, location & amenities are good in the studio rooms. Cleanliness was really good, the only thing would be that because there are no windows in the room there is a musty smell every time you enter it, having come from outside. The service would be an area for improvement more so around knowledge. When signing the room contract I was asking the receptionist questions about how to do early check out and what is turndown service but she said she didn’t know much about the contract and didn’t she didn’t advise us that to get a “2nd key” we needed to download an app to gain access to our rooms as we had to use the keycard we were given for powering the room. Also functions on our TV weren’t working so we called the receptionist and he said it should be there, but the HDMI option wasn’t showing. So he finished our phone call with I don’t know, we can’t help you with that, we don’t have a technician. I managed however to work it out using Google.
The Sebel Auckland Manukau
4.4/592 Ulasan
I am blown away by the amazing service, the cleanliness, the spacious room and design of this place. The staff have to be praised for being so accommodating and helpful. Genuine kindness from them provides such a good atmosphere and you don't feel like ”just another guest”. While it's hard to praise all staff, one in particular stood out. Grace from room service was so humble and kind and I hope that management sees this review and passes on the positive feedback. Thank you Grace :) I highly recommend this place for short or long term stays. They live up to the Accor standards and it's refreshing to see service like this at it's best! Thank you Sebel Manukau for a home away from home :)

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