Hotel berhampiran Pt Chevalier Library, Auckland

The location is not so good because we need to walk the steep road. The room walls are thin, I heard other people's talking. Otherwise, that was lovely stay!!

TLDR: no aircon, constant power cuts, paper thin walls.. Where do I start. First off there’s no aircon so the rooms are hot and uncomfortable. There are ducted low speed fans which don’t do much. But the biggest problem is the fact the rooms are on what I believe to be motion sensors or some kind of timers so ALL power turns off every 25 seconds, this is not an exaggeration. This includes the lights, jug, the fan - everything. I stubbed my toes in the dark because the lights turned off while I was walking around, and they wouldn’t turn back on. Showering in the dark due the lights constantly on and off. Good luck making a coffee, showering, watching TV or anything without that being interrupted by constant power cuts which drive you mad. I booked the small room. They look small in the photos but even smaller in person and I felt like I was suffocating, the rooms are tiny so heat up like crazy. The smallest hotel room I’ve ever seen. Also the walls are paper thin so I could hear my neighbours conversations word for word.. even with ear plugs. If there was air con and sound proof walls, I could have put up with the extremely small space. Terrible experience. Don’t even bother with this place. The Abstract had a lot of potential as they have decorated it very nicely but they have let themselves down. It is also in a dangerous area of Auckland central so you will want to make sure you are back in your room by dark, lots of drunk homeless people around. After my first night of zero sleep due to the heat, stuffiness and neighbours chatting, I complained and had my room kindly upgraded to a larger one, but the same issues remained of constant power cuts and no air con in that room too. At least it was a bit cooler due to being larger and an extra window, also had no neighbours.. The customer service was pretty good. There is no parking on site so you have to park in a carpark building across the road. The food in the restaurant was average but has a beautiful outdoor dining area which was the highlight.

We stayed here for 2 nights. One of the nights was for a work ”do” and then we stayed on for another night. Somewhat annoying to change rooms, but I can understand this may be necessary with a full hotel (although keeping us in the same room would have saved on cleaning). The first night was fine. The room was clean and serviced to an average level. Our second was not good at all. The room was much smaller, even though it was meant to be the same type. It was not cleaned properly with hairs in the bathroom sink and grubby carpets. There was no soap in the bathroom. The worst part was the window to the outside didn't close. We called reception who came up and tried to shut it, but she couldn't. Her response was ”that's as good as it will get” We were not happy and asked to be moved or have someone fix it. She said she would get someone up to look at it. No one came. It was not ideal when it was raining - the hotel was already leaking as there were buckets all over the inside of the hotel catching the leaks. We complained at reception the next morning and said we did not want to pay the full $185 a night, the manager's response was ”no, it's already cheap enough”. I need to mention, this was the advertised rate, no discount had been given. Really appalling service at this hotel, I would not recommend it.

Quite pleasant, well set out , would book there again. Right in the centre of Auckland, handy to everything in the CBD. Parking is a problem, rang ahead to try and book, was told it's ”first come first served ”, when we got there my partner asked about parking and was told there was none available, but the people arriving after us were given a spot...the parking was in the 10min drop off spots...so be aware if you arrive late but before the freeman ends finding a spot to stop and book in might be difficult.

2nd time staying here since we arrived in Auckland. Really like this accommodation, staff are really friendly and helpful. Room could have been slightly cleaner but nothing to complain about. Would highly recommend this accommodation especially if you are on a budget with the kitchen facilities.

I loved my upgraded room on the ninth flor and just found the Hotel overall to be an oasis of luxury. This was my first time at this property, and I was really well-treated. I was recognised as a Platinum Member and basically, thoroughly spoiled. I had a very restful night's sleep. The bedding was incredibly soft with crisp, fresh linen galore! Like Macarthur, I shall return!

Booked a last-minute room here at Roomie due to road closures up in Northland and a long day of flying. The price seemed excellent, and the pictures online, whilst a bit vague, looked pretty nice. I did email the place to enquire on Reception Hours, as I was not going to be arriving until late. I was told there was a 24-hour reception, and someone would be on the desk to greet me. Little hard to find the place. Located down a One Way Street by the Avondale Train Station. There was no signage I could see that told me that I even had the right building. It was dark, so there may have been a Unilluminated one, but it was tricky at the time. I pulled up to the gate, which didn't open. It appeared I needed a key card. I double parked down the street and then tried to get in through another gate, which I also found needed a key card. I had to run back to the car and get a torch to be able to read the little sign, which told me I needed to Buzz the Reception who would open the Gate. The Gent at Reception was pretty quiet and disinterested. Sign In was done on those annoying tablet things, where you need to enter email addresses, etc. I went back and got the car to bring it into the Hotel CarPark. Unfortunately, you actually have to pull in, then get out of the car, and Swipe you Key Card to open the gate before jumping in and driving through. The only Car Park I could find was right at the bottom in a very tight corner. Unfortunately, there is only one entrance, so you have to walk back up and past the desk. Unfortunately, no matter what I tried, I could not get the lift to work. It just would not go to the level below. It just kept taking me up and down, but never to the level below reception where my room was. The Gent didn't seem too interested in the problem, just pointing over at the stairs. So I thudded all my bags down the stairs to the lower level. Here, I found there were no signs pointing out where the rooms were. I literally had to wander the corridors until I found my room. It wouldn't be hard to put up a poster, a map, or some signs, pointing out the directions of the rooms. Especially when the reception didn't seem to be detailed in his directions. The room was delightful. It really was. Clearly bigger than the one I booked, I was really taken with its layout and design. The main part had a sofa, small dining table, and a large telly with Freeview, but also ChromeCast. The kitchen was extremely well equipped, with enough stuff to cook a decent meal. Even had a dishwasher to boot! Open the fridge only to find the dreaded UHT Milk, and only 3 little pottles at that. What an absolute letdown. A small bottle of fresh milk just makes so much difference. A large bed lay off to the side. Unfortunately you could not see the TV from Bed, which was a shame. The bathroom was smallish, but it did have a separate toilet room and an amazing shower. Super hot and with generous pressure. A shower you could spend a long time in. There were a sachet

PLEASE READ - WORST ACCOMMODATION EVER! I WISH I could give this place no stars. Their customer service is appauling! I am shocked with how we were treated and would rather stay anywhere else. My partner and I had booked to stay here for two nights. On the last day we checked out at 10am and asked if we could leave our bags behind the counter to come and collect later. The issue is, you cannot enter the building unless you have a key card, and as we were checked out we didn’t have one. But as this is standard there is always someone there to let you in. We returned when we were ready to leave and no one was there. We rung and rung the doorbell for 30 minutes… We tried to call their phone but… wait for it… they have NO working number. We proceeded to wait longer another half an hour and MISSED OUR FLIGHT. All our luggage, belongings and keys were in there. Once someone came down they said they were upstairs. We had to pay $200 to rebook our missed flights for the next day and asked if we could have a free night. The lady offered to pay but we said no. She gave us the key card and let us have a free night. We were approached later by another man who asked us to pay. we explained what happened and said we either stay here for free or will find somewhere else. We were HAPPY to go anywhere else if they didn’t want a free night. We were not staying there or forcing ourselves there. The man said he will see what he can do. The next day we checked out. The first girl (who’s fault it was to begin with) was there and said nothing. They later proceeded to CHARGE MY CARD!! we approached the manager and turns out the girl LIED!! and said we were just going to pay and that it wasn’t her fault. And the manager basically said we have to pay. she said she can check the security footage to see if our story is right, that we waited, and waited, and rung (We were on the phone with 105 as we were so desperate) and then confirm also the man talking to us. we gave her ALL the times. Yet we have heard nothing. it has been ages since our stay, no contact, no refund. AWFUL Not to mention unfriendly staff, awful quality rooms, awful place in general. Please spend your money somewhere else x

Pro: Good Location, Cozy Room/ bed (2 pillows/ bed & pax), Good Amenities (Shampoo, Body Shampoo & Lotion in big bottle), Friendly and helpful Staffs, fast check out, good & delicious breakfast, Good water pressure for shower, Good wifi connection. Con: Limited Park spaces with charges (NZD35), Small Room, Poor sound proof in room (can hear neighbours' talking), Room a bit old.