Terletak di Auckland (Parnell), The Parnell Hotel & Conference Centre hanya dalam lingkungan 5 minit memandu dari Taman Bunga Mawar Parnell dan Westfield Newmarket. Hotel disahkan mesra alam ini berada 2.1 km dari Universiti Auckland dan 2.1 km dari Spark Arena.
Gunakan kemudahan sesuai yang disediakan seperti akses Internet wayarles percuma, perkhidmatan perkahwinan dan dewan bankuet.
Puaskan selera anda di Gladstone Café Restaurant, sebuah restoran yang menampilkan bar/ruang istirahat. Tempat makan juga tersedia di kedai kopi atau kafe. Sarapan bufet disediakan pada setiap hari dari 7:00 hingga 10:30 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk perkhidmatan pencucian kering/dobi, meja/kaunter hadapan 24 jam dan kakitangan berbilang bahasa. Ada rancangan acara di Auckland? hotel ini mempunyai ruang berukuran 3434 kaki persegi (319 meter persegi) yang terdiri daripada pusat persidangan dan 8 bilik mesyuarat. Tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 101 bilik berhawa dingin yang menampilkan peti sejuk dan TV Pintar. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta cerek elektrik dan percuma uncang teh/kopi segera.
PPengguna Tetamu2023.05.01
Perfect Parnell Hotel Had one night here with the family and it was just perfect. The hotel was well maintained, clean, user friendly, comfortable, attractive and nice to be in. The room was well appointed and had everything we needed for our stay. We had a separate bedroom with two large beds in it. Very comfortable and fresh. The lounge was a good size. It had a mini sofa, some arm chairs, a round table and a little balcony looking out at the city and harbour. There was a bit of helicopter noise at night due to the proximity of the hospital. The hotel as in a nice location, just a short walk to the Rose Gardens and a set of shops that had a veggie shop, chemist, corner store, sushi shop and a café.
Welcome to Grand Millennium Auckland, superbly located in the city centre with some of the city’s finest dining, shopping and entertainment venues at your doorstep. Whether travelling for business or leisure, you will appreciate being at the very heart of cosmopolitan Auckland.
Grand Millennium Auckland strives to provide you with a superior experience through excellent service and attention to detail. All of the 452 stylish rooms and suites at our hotel, combine smart design, chic decor, floor to ceiling windows for natural light and modern amenities to ensure your comfort. Take advantage of quality facilities during your stay, whether it is enjoying a delicious meal at Ember or Katsura Japanese Restaurant, a cocktail at The Aviary lobby bar or a swim in the heated indoor pool. The hotel offers valet or self-parking options (charged) and is equipped with an electric vehicle charger located on level five of the hotel’s carpark. Unlimited wifi is available to all guests per 24-hour period.
The hotel provides a business centre, business services and versatile conference facilities including 16 modern function rooms and a dedicated event management team to help ensure your event is a success.
Auckland Airport is only 30–45 minutes by taxi from the hotel, and public transport is easily accessible from the hotel. There is an on-site taxi rank to help you get to where you are going in a hurry, and undercover parking is available for hotel guests.
Grand Millennium Auckland is 100% smokefree.
PPengguna Tetamu2024.03.27
Had a pleasant stay with this hotel. The hotel staff generally offer very good services and they are extremely helpful. Would definitely be back next time.
Avani Auckland Metropolis Residences is centrally located in Auckland, a 3-minute walk from University of Auckland and 8 minutes by foot from Sky Tower. This 4-star hotel is 0.6 mi (0.9 km) from Auckland Ferry Terminal and 0.7 mi (1.2 km) from Auckland Domain.
Enjoy a range of recreational amenities, including an indoor pool, a sauna, and a fitness center. Additional features at this hotel include complimentary wireless Internet access, concierge services, and bike storage.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 98 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 49-inch LCD televisions with digital programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include phones, as well as safes and microwaves.
PPengguna Tetamu2024.08.26
Great location that is near to cbd. Have tried two restaurants near the hotel and that’s great. Easy for some nights when lazy. Room is good with kitchen, laundry and sitting room area. A nice chocolate welcome gift. Sweet. 10-15mins walk to pier that open a new world to different islands like Waiheke or Tira Tira. Love and enjoy the start.
Cemerlang
115 ulasan
4.6/5
Harga bermula
MYR 422
satu malam
Semak Ketersediaan
Anda Mungkin Menyukai
Hotel Dengan SarapanHotel Dengan Bilik BerkembarHotel Dengan 1 Katil DoubleHotel Dengan Kolam RenangHotel Dengan Pembatalan Percuma
Penginapan di Horizon by SkyCity menempatkan anda di tengah-tengah Auckland, tidak jauh dari Sky Tower dan Kasino SkyCity. Hotel mewah ini berada 1 km dari Auckland Ferry Terminal dan 0.6 km dari Daerah Beli-belah Queen Street.
Gunakan kemudahan sesuai yang disediakan, yang termasuk akses Internet wayarles percuma dan perkhidmatan rencam.
Nikmati juadah di The Grill atau snek di kedai kopi atau kafe di hotel. Akhiri hari anda dengan menikmati minuman di bar/ruang istirahat. Sarapan bufet disajikan pada hai minggu dari 6:30 hingga 10:30 dan pada hujung minggu dari 7:00 hingga 11:00 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk perkhidmatan pencucian kering/dobi, meja/kaunter hadapan 24 jam dan tempat simpanan bagasi.
Selesakan diri anda di salah satu daripada 303 bilik berhawa dingin yang menampilkan bar mini dan Televisyen LCD. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program digital disediakan untuk hiburan anda. Bilik mandi persendirian dengan pancuran mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta peti besi dan meja.
2024.09.07
This is definitely the best hotel with top service in Auckland. We were on a group tour and stayed in several hotels all over the country, Horizon stood out as the most accommodating, comfortable, and friendly. It's just a few minutes walk from Weta, the neighborhood is clean, modern and convenient, surrounded by convenient stores and restaurants. I carelessly left my spare phone in a hotel in Wellington, and I am super grateful that the Concierge at Horizon went out of their way to help get it back... (it was a slightly complicated situation as I left New Zealand before the phone reached Horizon).
With a stay at Holiday Inn Express Auckland City Centre, an IHG Hotel, you'll be centrally located in Auckland, just a 4-minute walk from Sky Tower and 7 minutes by foot from Auckland Ferry Terminal. This 4-star hotel is 0.9 mi (1.4 km) from Spark Arena and 3 mi (4.8 km) from Eden Park.
Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless Internet access.
Satisfy your appetite with Italian cuisine at Mozzarella & Co., a restaurant which features a bar/lounge. Dining is also available at the coffee shop/cafe. A complimentary continental breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Featured amenities include a 24-hour front desk, luggage storage, and laundry facilities. This hotel has 3 meeting rooms available for events.
Make yourself at home in one of the 294 guestrooms featuring microwaves and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and separate sitting areas, and housekeeping is provided daily.
PPengguna Tetamu2023.05.17
Holiday Inn Express is one of my favorite hotels during my 2-week stay in New Zealand. It is located in the heart of Auckland’s cbd area and close to everything (shops, restaurants, bars, harbor). It is a 6-minute walk to the Sky Tower where you can pick up the Airport Express bus for $17 nzd. The hotel entrance is on a significant incline. The reception is on the 2nd floor which you can take either an elevator or escalator up. The cafeteria and small lounge are to the right of the reception desk. Breakfast was the usual scrambled eggs, sausage, ham, toast, yogurt, cereal, fruits, muffins, and other pastries. Due to the high volume of clients the 2 coffee machines were usually low on milk to make certain coffee drinks. I love the room set up. The closet is across of the bathroom and had plenty of room for your luggage. The shower is enclosed in a glass cube with wave designs. A nightlight in the bathroom saved on electricity if you need a little light to move around the room. The bed was comfortable and the a/c worked. The reception staff was kind to let me stay an extra hour past the check-out time for the room that I had with my tour. The room that I booked after the tour was ready early and I got to settle in at 11 am before my afternoon tour. Construction is happening around the hotel with the streets being torn up and a new building under construction next to the hotel. The hotel is well insulated that I couldn’t hear any of the construction.
SO/ Auckland terletak di tengah-tengah Auckland, 4 minit berjalan kaki dari Universiti Auckland dan 5 minit berjalan kaki dari Auckland Ferry Terminal. Hotel mesra keluarga ini berada 0.6 km dari Princes Wharf (dermaga) dan 0.8 km dari Spark Arena.
Bersantailah di spa perkhidmatan penuh, di mana anda boleh menikmati urut. Jika anda inginkan peluang rekreasi, anda akan mendapati sebuah kelab kesihatan 24 jam, kolam renang tertutup dan sauna. Kemudahan tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan penjagaan anak/bayi (surcaj).
Menjamu selera di Javalab, salah sebuah daripada 2 restoran di hotel, atau nikmatinya dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam. Ingin hilangkan rasa letih? Berehatlah dengan menikmati minuman enak di salah sebuah daripada 2 bar/ruang istirahat. Sarapan bufet disajikan pada hai minggu dari 6:00 hingga 10:30 dan pada hujung minggu dari 6:30 hingga 11:00 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan 24 jam, surat khabar percuma di lobi dan perkhidmatan pencucian kering/dobi. Ada rancangan acara di Auckland? hotel ini mempunyai ruang berukuran 5382 kaki persegi (500 meter persegi) yang terdiri daripada ruang persidangan dan 5 bilik mesyuarat. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam).
Selesakan diri anda di salah satu daripada 130 bilik tamu yang menampilkan peti sejuk dan item bar mini percuma. Akses Internet berwayar dan wayarles adalah percuma, sedangkan TV Pintar 49-inci dengan program digital disediakan untuk hiburan anda. Bilik mandi persendirian dengan tab mandi dan pancuran berasingan menampilkan hulu semburan mandi hujan dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta peti besi dan meja.
Dengan penginapan di The Hotel Britomart di Auckland (Daerah Pusat Perniagaan Auckland), anda akan berada dalam lingkungan 5 minit berjalan kaki dari Auckland Ferry Terminal dan Daerah Beli-belah Queen Street. Hotel mewah ini berada 1 km dari Sky Tower dan 0.3 km dari Dermaga Queens.
Gunakan peluang rekreasi seperti pusat kecergasan 24 jam atau kemudahan lain yang termasuk akses Internet wayarles percuma dan perkhidmatan rencam.
Nikmati masakan tempatan di Kingi, sebuah restoran yang menampilkan bar/ruang istirahat, atau memilih untuk menjamu selera dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam yang ditawarkan. Sarapan pesanan masak disajikan pada hai minggu dari 7:00 hingga 11:00 dan pada hujung minggu dari 8:00 hingga 11:00 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk daftar keluar ekspres, surat khabar percuma di lobi dan perkhidmatan pencucian kering/dobi. Ada rancangan acara di Auckland? hotel ini mempunyai ruang berukuran 3434 kaki persegi (319 meter persegi) yang terdiri daripada ruang persidangan dan 3 bilik mesyuarat.
Selesakan diri anda di salah satu daripada 104 bilik berhawa dingin yang menampilkan bar mini dan Televisyen LED. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program digital disediakan untuk hiburan anda. Bilik mandi dilengkapkan dengan kelengkapan dandanan diri berjenama dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta peti besi muat komputer riba dan meja.
PPengguna Tetamu2023.06.06
I'm in LOVE! Cosy, Welcoming, Boutiquey. Went for a night away from my boys felt like I'd had a week at a spa. The staff were attentive and kind without being stiff necked. Room service from the restricted late night menu was DELICIOUS and the in-house breakfast was a perfect selection of light continental or eggs any way. The open fire was warm and inviting being tended by a waiter but i really did feel like I could put a log on it if I had I had itched that urge, My room had views of the city ferry's coming on a gloomy day. I happily watched them from my bed tucked up with my selection of pillows and the soft cotton and wool blanket. I'll be back sooner than later I expect and I'll be asking for the same room. An awesome example of the best of what our city has to offer. Made me proud to be a JAFFA!
Dengan penginapan di M Social Auckland, anda akan berada betul-betul di tengah Auckland, berdekatan dengan Princes Wharf (dermaga) dan Muzium Maritim New Zealand. Hotel disahkan mesra alam ini berada 0.2 km dari Auckland Ferry Terminal dan 0.4 km dari Daerah Beli-belah Queen Street.
Berseronoklah dengan kemudahan rekreasi seperti pusat kecergasan 24 jam atau kecapi pemandangan dari taman. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan dewan bankuet.
Nikmati masakan tempatan di Beast & Butterflies, sebuah restoran yang menampilkan bar/ruang istirahat, atau memilih untuk menjamu selera dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam yang ditawarkan. Sarapan pesanan masak disajikan pada hai minggu dari 6:30 hingga 10:30 dan pada hujung minggu dari 6:30 hingga 12:00 tengah hari dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam. Ada rancangan acara di Auckland? hotel ini mempunyai ruang berukuran 1130 kaki persegi (105 meter persegi) yang terdiri daripada ruang persidangan dan bilik mesyuarat.
Selesakan diri anda di salah satu daripada 190 bilik tamu yang menampilkan peti sejuk dan Televisyen LCD. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dilengkapkan dengan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta peti besi muat komputer riba dan meja.
PPengguna Tetamu2024.06.23
Hotel was great. Restaurant is in hotel one of the best in the area. Close to food and shops (walkable). Fisherman’s market bit further as link bridge is closed currently. Can use Uber App to hire the e-scooters!
Dengan penginapan di Holiday Inn Auckland Airport, an IHG Hotel di Auckland (Mangere), anda akan berada dalam lingkungan 10 minit memandu dari Rainbow's End dan Stadium Mt. Smart. Hotel mesra keluarga ini berada 17.4 km dari Sky Tower dan 18.1 km dari Auckland Ferry Terminal.
Nikmati pelbagai jenis kemudahan rekreasi yang disediakan, termasuk kolam renang terbuka dan pusat kecergasan. Ciri-ciri tambahan di hotel ini termasuklah akses Internet wayarles percuma, perkhidmatan rencam dan penjagaan anak/bayi (surcaj). Cukup mudah untuk mengunjungi tempat tarikh berdekatan dengan pengangkutan ulang-alik kawasan (dengan surcaj) yang disediakan.
Puaskan selera anda untuk makan tengah hari atau makan malam di restoran di hotel, Vapor Restaurant, tau nikmatinya dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam. Hilangkan dahaga anda dengan minuman kegemaran anda di bar/ruang istirahat. Sarapan bufet disediakan pada setiap hari dari 5:00 hingga 10:30 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan 24 jam, daftar masuk ekspres dan surat khabar percuma di lobi. Kemudahan acara di hotel ini terdiri daripada ruang persidangan dan 11 bilik mesyuarat. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam) manakala tempat letak kenderaan sendiri percuma terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 251 bilik tamu yang menampilkan peti sejuk dan bar mini. Akses Internet berwayar dan wayarles adalah percuma, sedangkan televisyen skrin rata dengan program kabel disediakan untuk hiburan anda. Bilik mandi persendirian dengan gabungan pancuran/tab mandi menampilkan kelengkapan dandanan diri percuma dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta peti besi dan meja.
PPengguna Tetamu2023.06.02
So clean, comfortable, lovely and full of greeneries with a garden and a little fountain. Good value and a pleasant surprise! Feels like a nice countryside stay but with good bedding, pillows and service.
Dengan penginapan di Sudima Auckland Airport di Auckland (Mangere), anda akan berada dalam 2 minit memandu dari Villa Maria Auckland Winery dan 11 minit dari Rainbow's End. Hotel mewah ini berada 12.9 km dari Stadium Mt. Smart dan 13.8 km dari Taman Sylvia.
Pastikan anda menikmati kemudahan rekreasi yang disediakan, termasuk kolam renang tertutup dan pusat kecergasan. Hotel ini juga menampilkan akses Internet wayarles percuma, perkhidmatan rencam dan perkhidmatan perkahwinan.
Dapatkan santapan anda di Visaya, sebuah restoran yang menampilkan bar/ruang istirahat, atau memilih untuk menjamu selera dalam bilik dengan menggunakan Perkhidmatan bilik 24 jam. Sarapan bufet disediakan pada setiap hari dari 6:00 hingga 10:00 dengan dikenakan bayaran.
Kemudahan yang ditampilkan adalah termasuk daftar masuk ekspres, daftar keluar ekspres dan perkhidmatan pencucian kering/dobi. Ada rancangan acara di Auckland? hotel ini mempunyai kemudahan berukuran 3229 kaki persegi (300 meter persegi), yang termasuk ruang persidangan. Letak kenderaan sendiri (tertakluk pada bayaran) terdapat di tapak hartanah.
Selesakan diri anda di salah satu daripada 153 bilik berhawa dingin yang menampilkan televisyen skrin rata. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi menampilkan gabungan pancuran/tab mandi, kelengkapan dandanan diri berjenama dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta peti besi dan pembancuh kopi/teh.
PPengguna Tanpa Nama2022.12.22
Very good service and checkin was fast. Just take note at night 8pm the doors close. You have to ask for reception to open the door. Close to airport but you will need a $8/person yellow bus shuttle in the morning if you don’t have a car. Hotel has a nice restaurant too.
Bagus
128 ulasan
4.2/5
Harga bermula
MYR 436
satu malam
Semak Ketersediaan
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4.6/5
Cemerlang
PPengguna TetamuThis is an excellent place to stay if you're transiting through Auckland airport. Being an exceptionally easy, 2 minute walk from the international terminal means that you're not having to juggle shuttle buses and whatnot. Staff are friendly and attentive, and the rooms have everything you could need for an overnight stay. The whole place feels fresh and new. Highly recommend.
CCF-KingFast check in process, complete amenities and comfy room. Express check out and enjoyable stay. Small issue with safety deposit box which keeping error status. Anyway concierge help opening it with key. Problem solved.
Reception was kind and giving my kid small squishy toy. Appreciate this small matter.
Hotel location in tourist area and connected to ******, so many people in neughbourhood with choices of restaurant, bar and mini mart that open till late.
PPengguna TetamuTLDR: no aircon, constant power cuts, paper thin walls.. Where do I start. First off there’s no aircon so the rooms are hot and uncomfortable. There are ducted low speed fans which don’t do much. But the biggest problem is the fact the rooms are on what I believe to be motion sensors or some kind of timers so ALL power turns off every 25 seconds, this is not an exaggeration. This includes the lights, jug, the fan - everything. I stubbed my toes in the dark because the lights turned off while I was walking around, and they wouldn’t turn back on. Showering in the dark due the lights constantly on and off. Good luck making a coffee, showering, watching TV or anything without that being interrupted by constant power cuts which drive you mad. I booked the small room. They look small in the photos but even smaller in person and I felt like I was suffocating, the rooms are tiny so heat up like crazy. The smallest hotel room I’ve ever seen. Also the walls are paper thin so I could hear my neighbours conversations word for word.. even with ear plugs. If there was air con and sound proof walls, I could have put up with the extremely small space. Terrible experience. Don’t even bother with this place. The Abstract had a lot of potential as they have decorated it very nicely but they have let themselves down. It is also in a dangerous area of Auckland central so you will want to make sure you are back in your room by dark, lots of drunk homeless people around. After my first night of zero sleep due to the heat, stuffiness and neighbours chatting, I complained and had my room kindly upgraded to a larger one, but the same issues remained of constant power cuts and no air con in that room too. At least it was a bit cooler due to being larger and an extra window, also had no neighbours.. The customer service was pretty good. There is no parking on site so you have to park in a carpark building across the road. The food in the restaurant was average but has a beautiful outdoor dining area which was the highlight.
PPengguna TetamuThe room was wonderful but the best part of the stay was the incredible helpfulness of the staff. She was from Nepal and her name was candita- I’m sorry I don’t remember it accurately. She took the time to help me order an Uber and suggested the haka demonstration at the museum. Her bright smile and helpfulness made my trip so much better
PPengguna TetamuWe began and ended our stay in New Zealand here. My sister and I had stayed here on our last trip to NZ and had been so comfortable we wanted to do so again. When we arrived in Auckland we were given a nice 2 bedroom suite overlooking the park. I think it must have been a handicapped suite as the bathroom was a wet room, which was a little odd, but we got used to it, otherwise very nice. When we checked in again at the end of our trip, a few days before flying home, we were surprised and delighted to find that we had been upgraded to a 3 bedroom, 2 bath penthouse suite. It was huge, with a great view of downtown Auckland and the Skytower. The rooms are very clean and spacious, the beds comfortable, and the little cafe downstairs quite convenient. Buses for Inner Link stop right outside, and it's about a 15 minute walk downtown. New World supermarket is about 5 minutes away. Tip: if walking downtown, go via Halsey Street down to the harbour, you will avoid the hills.
NNajiaAs per October 2024
Pros
> Well appointed hotel
> Clean and fresh bed sheets and towels
> Short but slighly hilly walking distance to SkyTower
> Short walk behind Sky Tower Busses to and from Airport
> Short walk to Queen Street
> Attentive and helpful desk staff
> Attentive helpful house keeping staff when asked for help
> Can leave you luggage behind reception after check-out
> Buffet breakfast availibility
Cons
> Tiny, unclean and untidy gym and you need to request another swipe card for access.
> Breakfast variety more to the eggy-meaty-oily fried side but no vegan option could at least have some fresh fruits. Fruit option is canned ones
> No house keeping while in the room untill you leave
> Some douf douf music can be heard till late night
> Safe box not functioning in the allocated room
> Mini fridge temperarure could not be adjusted. It froze all my items. Reception staff kindly allowed my items to be put at reception fridge which is nice but inconvenient.
PPengguna TetamuTotally disappointed in our two night stay here. This premise also goes under the name 'Auckland Airport Kiwi Hotel' and Auckland Airport Kiwi Backpackers', the Backpackers has now been turned into what is called 'Premier studio apartments'.'. When we arrived the lady at reception stated that she had only debited our card for the first night, we were to pay for our second night when checking out. Our 'Premier Studio Apartment' was clearly an ex backpacker room, our lawn view was 2 mtrs of unmown grass which looked straight into the rooms across from us. The room was clean enough but extremely under equipped. We had booked for 3 people, we had 2 towels, 2 facecloths, no hand towel, no tea towel or dish cloth. After the 3rd ask for these items we finally received two extra facecloths to be used as a tea towel and dishcloth, eww! The kitchen had 1 fork, 1 teaspoon, 3 knives and large spoons, 1 glass, no wine glasses. Odd cups and plates of various sizes. There was a microwave and hotplates but no other utensils at all besides the bits and pieces mentioned. No Ice tray. No coathangers. The bathroom light flickered constantly, there was rubbish under the beds, and on further inspection, the fire alarm did not contain a battery. (illegal) On checking out was told that our account had been settled. Inspection of bank account showed that our 2nd night had been deducted two hours after we had checked in and an extra $4.50 had been taken. Asked on their chat window (which is how we booked our stay due to no one answering the phone, ever) and was emailed back, them stating that this extra cost was due to paying by Visa. No mention of this throughout our booking or on their website. Would not stay here again.
This property has much to offer but let's themselves down on the smaller details. Rooms were huge and well appointed, quiet, great off street parking and extremely comfortable. However many items were not overly clean, outdoor area littered, window sills, oven, microwave, fridge and crockery/cutlery needed attention. Before daring to eat off crockery or drink from glasses (that were filthy) we had to clean, they were unhygienic. Oven had leftovers on the base, microwave had splatter from previous guests and fridge was not clean. Given COVID I would have expected a much higher level of cleaning however they have obviously relied on previous guests to clean sufficiently, this was not the case. However when we addressed with cleaning staff they were lovely and accommodating and cleaned window sills. We arrived at 1700hrs we had anticipated an earlier arrival but due to flight delays we were a few hours later (reception open until 1900hrs so we were not concerned) however was closed. We called the number on the door and were given a lockbox number, keys retrieved to room but they had not been allocated and we could not access. Thankfully another couple had already called reception and they were en-route so this problem was solved quickly. Also staff advised that we had been inadvertently charged twice and refund was in process however 7 days later no refund for over-charge has been processed. This is a great property, cleaning ladies were lovely but Management just need to get the basics right. Reception should be available as stated, rooms and amenities should be cleaned and outdoor areas need attention. I would stay here again and I can recommend but please Management address the issues we have raised. This will elevate your property rating considerably with little effort. I would have liked to address these issues directly with Management however as we were busy and office often closed, we did not have the opportunity to address directly when we were in residence.
PPengguna TetamuSemua aspek hotel boleh diterima, tetapi sila beri perhatian kepada isu bayaran balik
Deposit sebanyak 150 yuan diperlukan semasa daftar masuk. Apabila anda meleret kad kredit anda, anda ditanya sama ada anda mahu berbelanja atau membuat pra-kebenaran.
Semak untuk mengesahkan bahawa tiada potongan kerugian, dan tiada bayaran balik akan dilihat selepas lima hari, hubungi untuk bertanya, mengatakan bahawa operasi gagal semasa membuat bayaran balik, dan tanya saya jika saya mempunyai kad lain
Saya tidak terlalu membantah dan memberikan nombor kad lain, tetapi jelas sekali, kad saya sentiasa mudah digunakan, dan mengapa tidak menghubungi pelanggan jika bayaran balik gagal? Mereka mempunyai telefon dan e-mel
Tetamu yang menginap sila simpan tarikh daftar masuk dan nombor bilik, untuk mengelakkan situasi yang sama, anda boleh menjelaskannya
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