Hotel berhampiran Silo Park, Auckland

The location is not so good because we need to walk the steep road. The room walls are thin, I heard other people's talking. Otherwise, that was lovely stay!!

Loved our stay. It was like hotels used to be. Lots of complimentary items. You could literally just walk in with your clothes. Awesome having a bar and restaurant on site. Parking was excellent. Airport shuttles come to the hotel and it has a heated pool. Highly recommend.

Baik seperti biasa, kecuali kemudahan hotel lama di New Zealand agak ketinggalan zaman tetapi perkhidmatannya hebat dan kakitangannya sangat bersemangat

Totally disappointed in our two night stay here. This premise also goes under the name 'Auckland Airport Kiwi Hotel' and Auckland Airport Kiwi Backpackers', the Backpackers has now been turned into what is called 'Premier studio apartments'.'. When we arrived the lady at reception stated that she had only debited our card for the first night, we were to pay for our second night when checking out. Our 'Premier Studio Apartment' was clearly an ex backpacker room, our lawn view was 2 mtrs of unmown grass which looked straight into the rooms across from us. The room was clean enough but extremely under equipped. We had booked for 3 people, we had 2 towels, 2 facecloths, no hand towel, no tea towel or dish cloth. After the 3rd ask for these items we finally received two extra facecloths to be used as a tea towel and dishcloth, eww! The kitchen had 1 fork, 1 teaspoon, 3 knives and large spoons, 1 glass, no wine glasses. Odd cups and plates of various sizes. There was a microwave and hotplates but no other utensils at all besides the bits and pieces mentioned. No Ice tray. No coathangers. The bathroom light flickered constantly, there was rubbish under the beds, and on further inspection, the fire alarm did not contain a battery. (illegal) On checking out was told that our account had been settled. Inspection of bank account showed that our 2nd night had been deducted two hours after we had checked in and an extra $4.50 had been taken. Asked on their chat window (which is how we booked our stay due to no one answering the phone, ever) and was emailed back, them stating that this extra cost was due to paying by Visa. No mention of this throughout our booking or on their website. Would not stay here again.

I stayed here for two nights in March 2023. The hotel was located close to the venue of my meetings and more or less half way between the central city and airport. It took about 10 minutes up the motorway to the central city and about 20 minutes to the airport (early morning traffic). Across the road there is a petrol station and shop (for snacks etc). There is a Countdown supermarket and McDonalds on the other side of the motorway, just a few hundred metres from the hotel, but you would need to go by car to get across the motorway. The hotel is clean and modern and in line with the usual expectations for an Ibis hotel. The room was fairly large by Ibis standards. There is a bar and restaurant downstairs. My only complaint is that, on the second night, I returned to the hotel at about 9:30pm and the carpark was full. I circled for about ten minutes waiting for a space to become available, but that did not eventuate. I asked the reception where I could park and they indicated the public parking area nearby - about a 1-minute walk away from the hotel. That cost $7.50 for 24 hours. Be aware of this if returning to the hotel at night. I then went to the bar to redeem my drinks voucher but, at 9:52pm, the bar was closing and they wouldn't serve me. I could not get my drink or even think of asking if there were any food options. I don't think that closing the bar that early is good for customer service.

The receptionist was very helpful and friendly. Our room was spacious and clean. The hotel was perfectly allocated for our needs on this visit. With all the construction going on around the hotel, we were a bit overwhelmed but the hotel staff directed us perfectly to the security parking as well as to our destination the next morning. Breakfast was very good and the staff was once again very friendly and helpful.

The check-in was smooth and quick very helpful. Unfortunately during our stay our dining experience was far from what was advertised and the food wasn't fresh at all we left very disappointed. The dining staff were not very understanding of our requirements and appeared to be out of touch with there job description.

Thank you so much for staffs helps, they are so helpful, they help me solve my suitcase problem. Many many many thanks!!! The photo is the window view from my room. What a good and beautiful view!