Candlewood Suites Augusta

I was racially profiled by the GM named, Betty Carter. She approached me, not to mention touched me, accusing me to be another resident who assumingly caused damages (she never explained why). She asked if I came here with a company "Iron Man" or whatever and I continued saying no! She never believed anything I said when I confirmed that I reside in FL and she kept talking about my hair because it looks like the other guest. I kept asking what's the problem but she never answered. She made me come to the front desk and continued to accuse me of being someone else but never explained the reason. While present, Joe Wright, Sales Manager, made a negative comment in front of my face in regard to whatever they were attempting to accuse me of. He apparently was on her side as well. Again, I kept asking what the problem was but she never confirmed, so I left. Following that event, my partner attempted to go downstairs to speak with her and got stuck in the elevator for over an hour and Betty Carter took 30-plus minutes to call who she needed to. At this point, my sister was present to see what was going on. On top of that, she (Betty) came back talking rudely to us stating that she called them and she doesn't know what else we want her to do as if she was doing us a favor. Her demeanor felt as if she did not want to do it in the first place. I kept asking her what the third degree was and inquired about the elevator key because we were only trying to get my partner out safely even though they did not have the elevator key present (which took 20 minutes to find even after the firemen went to another hotel to borrow one.) To make matters worse Joe Wright continued to be very rude. He also kept bringing up the fact that I look like the other guest stating, "Well they say everyone has a twin." I told him that whatever they are trying to say, I need to be informed because I was uncomfortable at that point. We were treated as if we had done something wrong. The constant deep sighs and eye rolling continued to occur. After my partner was finally released, we asked to be moved to the first floor but while we were waiting, we were ignored by both parties. The apology was nowhere near sincere and not to mention, we were informed by other guests in the lobby that ANOTHER guest got stuck in the elevator the day before, but we were under the impression that it was fixed (it obviously was not). After asking to be switched to another room on the first floor, both Betty Carter and Joe Wright made it seem as if WE were the problem and we did not initially ask for a refund. Both Betty and Joe continued responding with sly remarks and we then asked for a refund because we were confused about why we were getting the 3rd degree when we did nothing wrong. Their attitudes were TERRIBLE and after asking for the refund, Betty STILL kept mentioning my hair and I explained to her that whatever she is implying has nothing to do with the matter at hand. I confirmed with both Betty

I will never stay at this hotel again! I am glad that I trusted my gut and recorded every interaction I had with the front desk agent that night. That recording proved that he lied about EVERYTHING! It was such a horrible experience and I do not want to relive it in order to go into detail for this review. I received a formal apology from the hotel and a full refund. Thank God for that video! I am so glad I trusted my gut feeling!!!

My wife and I have been traveling all over the U.S. to teaching hospitals trying to get treatment for a very serious illness that has totally disabled me. All I can say is I only wish this hospital I went to here was 1/2 as good as the room and the treatment we received during our stay at Candlewood Suites Augusta! From the day we made our reservations with manager Betty Carter to the time we checked, we were extremely happy with everything during our stay. The price was right for the accommodations we received and the amenities were equally way above average. Everything in the room worked, a novel idea in this day and age, and the room was equipped with the best cooking equipment we've ever had! The bathroom was super clean and everything worked flawlessly. (Better than the one in our 1st starter home!) There were "2" closets, and "2" TVs on top of this. The grounds around the motel were also spotless and safe. There were no gangsters or derelicts hanging around outside hanging around either. My wife and I felt safe and secure the entire stay in and out of the room. The two assistant mangers who we dealt with were efficient. polite, and extremely helpful. The housekeeper stopped us in the hall and told us, "if you need anything whatsoever, just let me know." This review is accurate and was not requested by management and I received no reward for writing it. I will stay here any time I come back to Augusta and would highly recommend this property to anyone who wants an affordable, clean, safe, well equipped room in Augusta, GA. Keep up the great work Betty and your staff also---You guys are the best.

While staying at this establishment my girlfriend was randomly questioned by the GM Betty Carter and never gave her a reason why. Once I was told this because the room was in my name I headed down to the lobby to find out what the issue was. I ended up stuck on the elevator for right at an hour if not a little longer. I had to call the front desk to let them know that I was stuck. They were not able to get in contact when the gentleman that works on the elevator and after called the fire department after my third time calling the front desk from inside of the elevator. Once the fire department finally got me out of the elevator we all went to the front desk. One of the firemen told Betty that she needs to have an elevator key to avoid this from happening again. Another guess that was just sitting in the lobby also stated that the elevator had been messing up that morning and the day before. At this time I'm talking with the GM Betty to find out what the issue was about with my girlfriend and why she was questioned. Betty then says "There was no issue, I let her know that she looked exactly like this young lady that damaged some property here." My girlfriend then states "that you never told me anything." and Betty never said anything after that and doesn't apologize for profiling my girlfriend. I then asked If I could please be moved to the first floor or could I please get my money back, Betty then says "We will get to that." I then said, "I don't feel comfortable getting back one an elevator that I was just stuck in for up to an hour. Betty looks at the time on the wall, looks back at me and does this same motion two more times. I then say to her "ma'am you looking back and forth at between the clock and I, isn't going to change the fact that I was just stuck in the elevator." I explained to her I use to work at one of the sister hotels under IHG and I know that you can do something to help for my trouble. The sales manage Joe then steps in and says "Oh no, we aren't going to do this when she has just told you that we are out of rooms." Joe pulls my girlfriend, my sister and myself to the side and says that he is going to give me a full refund and 10,000 rewards points. (so thank you Joe, but I am still waiting on my rewards points) While my girlfriend and I go to pack up our belongs my sister was told to come back to the front desk with Joe so he could finish taking care of the situation. Betty then starts to ask my sister "Is this Felycia's address?" and says my address aloud in the lobby for everyone to hear. My sister says "lady, whatever information that is on the paper you are holding is between you and whomever approved the reservation and please don't talk to me. Betty then says these people are impossible to work with and tells Joe to call the police. I had been staying at the hotel for years because it was a nice a quite hotel. I don't recommend that anyone stay here due to the lack of responsibly that the GM's takes on thei