Hotel berhampiran Campbell＇s Hole, Austin

Good location but room slightly dated

Stayed for one night for kids sports tournaments in town. Check in was simple and parking is free on sight. The room had a fridge and microwave so we could keep snacks handy. Location is perfect in central Austin, only about 10min to get anywhere. It’s an older hotel with updated areas, so it’s not going to be stellar but it was perfect for what we needed.

Staff has been exceedingly friendly and accommodating as much as hotel policy can allow. Rooms are clean and location is very close to the hub of downtown, regardless of being a block from the homeless shelter. Hotel is safe clean and a decent deal for the location.

Front Desk Shante was a delight!! EVERYTHING a guest needed to know about the hotel and surrounding eateries was right there! I showed up road weary and was greeted with a beaming smile, fantastic disposition, and unchallenged professionalism. The room was clean, quiet, loaded with the necessary amenities and downright comfortable. The proximity to the Capital was a huge plus for a Monday morning commute!!

The check-in and out was smooth. Our stay is ok, the room is quite small but bed is comfy. The breakfast option was nice but the next day, we woke up a bit late, we joined buffet breakfast at 8:30AM but most of the food were gone and was not replaced. The location is good, near N. Lamar Ave and I-35 which is accesible to Downtown Austin.

Listen, I don’t usually mind Fairfield Inns. I appreciate the lower cost for a standard good restaurant. But I had a pretty terrible experience here. The staff was friendly and helpful and try to accommodate me but the problem is that there was no cure for the problem. Let’s just say you need to stay away from the 2nd floor. The first room I got smelled like mold and the mini fridge made an awful hissing noise, which I knew would be a problem for a light sleeper like myself. But the smell was the worst. So I asked to get a different room, which the gentleman helping me was kind enough to search for but could only find a room on the same floor. So I went to my new room hoping it would be better. But nope. It was a 2nd floor issue. The room smell was just as bad. But at this point there were no other rooms open, according to the front desk. So I settled in that dreadful room, with a splitting headache from the awful smell. I even brought some co-workers to come smell the room and make sure I wasn’t going crazy. They were staying on the 4th floor and had no issue with smell, but immediately recognized that my room smelled awful. Now, the rooms were fine, although there’s barely any decor (maybe because they ended up putting me in an accessible room and they might not decorate it as usual there), but it was sterile and I felt like I was staying in a hospital. To make matters worse, my 3rd night there my mini fridge started making a hissing noise in the middle of the night. So loud I had to just unplug the fridge from the wall. Please get higher quality mini fridges! So, no, I don’t recommend this hotel. The breakfast was fine. I always enjoy the waffle maker but you can get those in most similar hotels.