Hotel berhampiran Avignon City Center Railway Station, Avignon

I stayed for two night and it was overall satisfying stay. The room is clean enough and i liked the bedroom and living room was separated. It was spacious enough to open the suitcases on the floor. There was only one set of towel for two people but when I requested housing lady gave me quickly. I also requested late check out and it was 20 euro per hour and only available until 2pm. But when I called the reception the guy told me it is 15 euros. I had to pay with my card not cash because of the wrong information. But it was good stay and I would like to visit again next time.

Good location, 5 mins from train station. However abit of a detour via 2 lifts due to road construction works. Basic, no frills hotel. Helpful staff at the reception. 10-15 mins walk to town centre and attractions.

從阿維尼翁中央火車站出來，步行幾百米就是酒店，離老城主街很近，很方便。酒店有一個露天游泳池很適合孩子，大堂還有桌上足球、桌球等給孩子的玩具。每層樓都配有飲水機，有冰水供應。房間大小還可以，一家三口住剛好。前台英語很好，服務員很熱情。衹是朋友房間一件藍色毛衫可能夾在毛巾裏被誤拿了，最終也沒找回來。

Très bon emplacement intramuros pour visiter Avignon. Très beau bâtiment situé à 4 minutes à pied de la gare d'Avignon Centre et à 11 minutes à pied du Palais des Papes. Bonne literie. Piscine bienvenue. Nous avons changé de chambre 3 fois, panne de conditionnement d'air sous 35°...trop d'escaliers. Salles de bains beaucoup trop petites avec baignoire même dans les chambre surclassées. Peintures défraîchies dans les chambres. Personne au bar pendant notre séjour d'une semaine. Ascenseurs souvent en panne. Manque d'attention au petit déjeuner personnel dépassé. Je pense que cet hôtel mérite 3*** et pas 4**** comme indiqué.

酒店的一切都挺好，裝修和衛生條件方面都還不錯，但是酒店的前台存在很大的問題。並非指所有前台工作人員，而是前台某一位在2022年晚上10點到晚上11點期間當值的瘦高的中年男士非常粗魯，2022年1月7日晚上10點左右回到酒店的時候發現大門已經關上，於是按鈴，但是前台沒有人，於是多按了幾次，結果過了一會兒當值的那位前台中年瘦高男士罵罵咧咧地來開門，對着作為顧客的我大喊大叫，之後竟然還不依不饒地跟我發生爭論，然後指責作為顧客的我按鈴幾乎吵醒了整棟酒店（第二天跟前台另一位工作人員反映這個情況之後，工作人員表示按鈴衹是在前台和工作人員隨身攜帶的電話機上有顯示，而奇怪的是，昨晚在按鈴的同時並沒有聽到那位工作人員有通過電話機讓我稍微等一下，所以我才會多按了幾次鈴）。後來我表達這位工作人員的態度讓我感到很不舒服，而且這種大喊大叫的行為像是在對待一個**，這位工作人員回答“是的，就是在對待一個**”。綜上，已經不是按鈴這件事情這麼簡單了，這位工作人員的職業素養，還有待人接物明顯地不符合酒店工作人員應該具備的，並且麪對不同的客人明顯感覺出了種族歧視，已經投訴，正在等着酒店方面給出回應。想着預定這家酒店的顧客請一定三思而後行，如果遇到那位瘦高中年男士可能會讓人感到極度地不舒服。

房間301朝着天井，採光不好。空間不算大。 空調基本不開，晚上要自己去調，才有冷風。或者開窗透氣。 衞生打掃不算乾淨，一個枕套上有很多短毛髮，馬桶上也有。 入住冰箱裏沒有飲用水，前台拿了兩瓶來，第二天在樓下拿水也直接給了一瓶，第三天另一個女前台當班，打電話要水，説要收費。隔壁家樂福幾毛錢自己去買了一升。 服務標準不統一。 周圍環境還算熱鬧安全，出火車站就能看到酒店。走到教堂10分鐘多一點吧。還算方便。本來遊玩的範圍也不大。

Hôtel propre et confortable et bon petit déjeuner Personnel accueillant et gentil , surtout la jeune ukrainienne Merci pour votre sourire Merci à toute l’équipe J’y retournerai

The routes of trip in Avignon is in a castle. So, the location will be almost the same to all hotels. This hotel is easy to find, just at main road from train station to the place of Pope. the entrance seems to be old, but room is modern style with clean and good equipment.

One tiny elevator, many stairs, and outdated magnetic key cards that too often don’t work, spoiled my first positive impression. One morning I came down to the reception three times and eventually the receptionist went upstairs with me to help. But I almost missed my paid tour. The front desk and house keeping staff was always smiling, pleasant, and willing to help. The room was small yet charming, very tidy and clean, with a great view of the central square. Windows with good insulation so the noise from the street was minimal. The bed was comfortable and the bathroom small but with a tub! The breakfast hall was gorgeous and the breakfast decent, with mainly French pastry and desserts, besides cheese, ham, pastry (breads and sweets) and some fruit and vegetables. Besides the renovated facilities and excellent location, there is no pool, sauna, spa, gym or any other amenities that would qualify this as a 4* hotel. Also, I forgot my iPad in the room safe when I checked out. The hotel contacted me and offered to send it to my new destination. However, they did not actually send it by express mail even though they said that they did. My iPad arrived to Montpellier after I had already left. I waited for it three days ( it’s 1h away) but because they didn’t check the SEND ON SATURDAY option on the mailing form, the device spent the weekend in the post office. The fee that they asked me to I pay was 37€ because as they said it was sent express mail and with insurance - however when I asked the hotel in Montpellier to send it to Barcelona (another country and 3,5h away) I paid almost the same amount!? Plus the hotel used “peek’in” service so I immediately had insight into the delivery progress online. The worst thing for me was that they kept on sending emails insisting they were right and tried their best to help, instead of admitting they made a mistake. I appreciate their effort but it’s better to work smart rather than hard. Instead of having to thank someone for trying I need my iPad delivered to me on time. Perhaps there are too many women in the management that are taking things too personally? 🤷🏼♀️

Situado en un sitio privilegiado e inmejorable junto al Palacio papal. Tiene parking aunque nosotros aparcamos cerca de la muralla a unos minutos andando, es estacionamiento regulado de pago aunque de 19 a 9 horas no se paga. Habitación tranquila y silenciosa con vistas a la preciosa plaza, atención de recepción muy buena.