Pangsapuri di Avignon

Room 33 The equipment in the bathroom need rusty removal and serious fixing (shower vertical bar!). The two bottle of waters were not renewed on the second day (used on day one for tea).

We loved this hotel! We left yesterday and miss it already. The whole building is charming. Think teddy bears, flowers, even an old typewriter my kid got a kick out of. Public areas include a very small lounge by the reception and a breakfast room with a big window overlooking a small street. The receptionists were friendly and helpful and most spoke some English. There is a small lift up to the rooms as well as a twisty interior staircase my son also enjoyed. Each floor has a couple of levels with a few stairs between each, so if you have mobility issues, be sure to request a room that doesn't require any stairs. Rooms: We had the junior suite for 3. (More than 3 would be quite cramped.) It has a double bed and a chair folded out into a twin. There is also a desk, two chairs, small table, chest of drawers, small closet, and additional clothes rack. So we were able to unpack most of our stuff and put it away. There is a small WC and bathroom with sink, drawers and shelving, bath/shower and clothesline. There's a small fridge mostly stuffed with minibar items, but we were able to cram in a couple of our own items. There were several windows but it did get rather dim in the evenings once the sun went down. The windows open directly onto a ledge, no screen, which might be concerning if you have a very inquisitive or adventurous toddler. We slept with a window open for a couple of nights and I did get a few bug bites, but I am one of those people who's irresistible to mosquitoes and very allergic; my companions were not bothered. The temperature was comfortable in late June and we didn't feel the need to try the A/C or heat. Amenities: Tea selection, instant coffee, real coffee; teapot and coffee machine; condensed milk, real and fake sugar. 2 teacups, 2 espresso cups, 2 spoons. Bathroom provided soap and combo shower gel/shampoo; no conditioner. Breakfast is an amazing buffet: Scrambled eggs, boiled eggs, bacon and sausages, croissants, pain au chocolate, brioche, bread, pickles, olives, tea, coffee, espresso machine, fresh squeezed orange juice, milk, soy milk, other juices, cheeses, cold meats, fruits (strawberries, watermelon, pineapple), veggies, etc. It runs 'til 11 and even on the day we showed up late, they kindly gave us a ton of food. Location: This could be a pro or a con, depending on your preferences. It's right off the Place de l'Horloge, which has a ton of cafes and restaurants and glaciers and a cute little carousel. It's steps from the Palais de Papes. That is all very convenient, but it also means you hear all of the activities of the Place at night: late-night revelry (there was a big music festival Friday night and the band was...not great) and early-morning deliveries and such.

The breakfast is very good. I like the croissant which was delicious. It was rainy and I borrowed an umbrella from the hotel. The service was good and the private tour was excellent as well.

We book every year one night in this hotel during the festival. Why do we go every time back? First the hotel is modern and very well maintained. It is a modern hotel but in my view the 'better' Novotel'. Rooms are not small and very clean with all necessary modern comfort. Breakfast is a relatively large buffet; obviously not Michelin star but in any case nothing to complain. Other plus is that they have their own parking but also it is outside the old city but literally opposite the wall which means, the whole center is in less than 5' walking distance. Where would you find an hotel easily accessible by car but in walking distance of the old town and at the same time offering you all modern comfort at a correct price? That is why we book it every year

酒店有較大的停車場免費停車,酒店花園景色不錯,喜歡照相的朋友一定會滿意,早餐不錯可口豐富，前台服務員也熱情有禮，不過我入住進入房間發現當天的被套枕套都沒有換洗，直接給我使用，上麪的污跡看見，讓人噁心……酒店的位置不好找，GPS將我們引導到蘆葦盪裏的小路上了，小路的盡頭有幾個大石頭擋住道路……

酒店的一切都挺好，裝修和衛生條件方面都還不錯，但是酒店的前台存在很大的問題。並非指所有前台工作人員，而是前台某一位在2022年晚上10點到晚上11點期間當值的瘦高的中年男士非常粗魯，2022年1月7日晚上10點左右回到酒店的時候發現大門已經關上，於是按鈴，但是前台沒有人，於是多按了幾次，結果過了一會兒當值的那位前台中年瘦高男士罵罵咧咧地來開門，對着作為顧客的我大喊大叫，之後竟然還不依不饒地跟我發生爭論，然後指責作為顧客的我按鈴幾乎吵醒了整棟酒店（第二天跟前台另一位工作人員反映這個情況之後，工作人員表示按鈴衹是在前台和工作人員隨身攜帶的電話機上有顯示，而奇怪的是，昨晚在按鈴的同時並沒有聽到那位工作人員有通過電話機讓我稍微等一下，所以我才會多按了幾次鈴）。後來我表達這位工作人員的態度讓我感到很不舒服，而且這種大喊大叫的行為像是在對待一個**，這位工作人員回答“是的，就是在對待一個**”。綜上，已經不是按鈴這件事情這麼簡單了，這位工作人員的職業素養，還有待人接物明顯地不符合酒店工作人員應該具備的，並且麪對不同的客人明顯感覺出了種族歧視，已經投訴，正在等着酒店方面給出回應。想着預定這家酒店的顧客請一定三思而後行，如果遇到那位瘦高中年男士可能會讓人感到極度地不舒服。

隆重推薦的一家酒店，老闆非常熱情，裝修有點古風，但是設施完全是現代化的，房間超大，還配了一個露台，為客人考慮周到全面。交通很便利，適合自駕旅遊，教皇宮開過來10分鐘。晚餐安排了鴨子，配上不錯的紅酒、芝士，完全不一樣的體驗。

Wunderschönes, schlecht geführtes Hotel mit sehr guter Lage direkt gegenüber vom Ausgang vom Papstpalast. Die alten Räume und Einrichtungen sind sehenswert und sehr stilvoll, unser Zimmer hatte einen tollen Ausblick. Unser Zimmer gehörte zu den schönsten, in denen wir in Europa übernachtet haben. Der Service lässt aber sehr! zu wünschen übrig, vor allem für den Übernachtungspreis. Wir haben zwei Nächste hier verbracht, mussten jeden Abend mehrmals Angestellte suchen um unsere Bestellungen in der Bar aufgeben zu können und hatten dann mit unfreundlichen und unmotivierten Mitarbeitern zu tun. Cocktails waren gut, Essen in der Bar - wieder für den Preis und die Hotelkategorie - miserabel. Die Räume und alten Sofas der Bar sind aber einen Besuch wert. Die Auswahl beim Frühstück ist gerade mal angemessen, wenn man die schicke Aufmachung des Büffets durchschaut hat und die Qualität ist auch nicht bemerkenswert. Der Frühstücksraum jedoch ist wieder beeindruckend und stimmungsvoll. Beim täglichen Nachmittagstee ist das Hotel von externen Touristen überlaufen, sodass man mit Glück als Hotelgast einen Tisch ergattern kann, dann war aber an beiden Tagen nur noch ein begrenzte Auswahl des Kuchenmenüs vorhanden, da schon alles ausverkauft war und das nicht erst zu einer späten Uhrzeit. Und auch hier kann man ewig auf eine unfreundliche Bedienung warten! Zimmer waren sehr gut gepflegt, auch freundliche und hilfsbereite Zimmermädchen. Mehr als eine Nacht würden wir hier nicht empfehlen, für eine Besichtigung des Papstpalastes aber gut geeignet. Vor der Anreise unbedingt den Anfahrtsplan anfordern, dieser ist sehr hilfreich und dringend notwendig bei den engen Einbahnstraßen der Altstadt! Damit klappt die Anfahrt aber gut.

A perfect hotel. Charming and elegant. The designer was spot on. Furniture, paint colors, art on the walls - beautiful in keeping with the vibe. It’s Avignon personified. Book if you can. It’s the perfect place. Terrace on 4 is amazing and private. Room is tasteful and comfortable. Outside courtyard a lovely respite.

The location is the best asset of this hotel. It's right next to the Palais de Papes and other main attractions in Avignon. Parking is literally in the same building so very convenient. Staff are helpful and kind. However, we found the value to be poor as the room is shockingly small. We get that it is located in an old town and right in the centre, but we come from Paris and even for us we feel the Superior Room is simply too small for the average family. The bathroom is so cramped it feels like showering on a cruise ship bathroom. Also the cleanliness and maintenance leaves much room for improvement. There are very visible signs of wear and tear in the room and throughout the hotel, like stained carpets, dirty towels, peeling corners, broken lamps, layer of dust on the hairdryer and room amenities... It's a perfectly fine hotel to stay overnight to explore the city and surroudning areas but I'd advise against a longer stay.