Pengguna Tetamu
1 Mac 2024
We had booked a mobile home here for a 2 nights stay on our journey from UK home to Spain. We were aware of the fact we were responsible for cleaning the place when we left and to provide our own towels, bedding and cleaning products. Check in was very professional and after a long 9 hours on the road exactly what we wanted….. There is a big but…….. On entering our accommodation what a shock….it clearly had not been cleaned. Somebody’s bedding was on the bed in a heap. The quilts were dirty and smelly. The floors were dirty. The kitchen surfaces hadn’t been cleaned. The shower and sink were dirty. There was rubbish left on the outside terrace. I could go on! All we wanted to do was make our beds and relax and go for dinner. Reception were more than apologetic and offered to send the cleaners in, but by this time I thought it quicker and better to do it myself. The manager turned up to check and was horrified. The cleaners came and offered help. All we wanted now was to be left alone. We went to the restaurant for dinner. By this time did we really want to eat or not! In getting back to the accommodation we had no electricity so back to the night watchman who arranged someone to help. In the morning …… and by this time we had decided we would not stay our 2nd night …..the electric had gone again. We loaded the car and said goodbye at reception. We were refunded our €250 security deposit (for cleaning if needed!) Also not charged for any electricity used. Apologies again from the manager, but by then too late. Also the evening before the manager gave an offer of a free meal in the restaurant. We didn’t take this offer. We felt the site was very run down and untidy in general, all areas needed work, restaurant seating, pool area and grounds. It could all be so much better. Thank you reception staff for trying so hard to make it better for us.
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