Hotel berhampiran Cape Cavo Greco, Ayia Napa

This was by far the worst 4* AI hotel we have ever stayed at. The food was over cooked and cold. I opened the microwave to heat my food and it was filthy dirty (dried food stained inside). Only one restaurant was open at any one time, and from day 3 there was only one restaurant open which was the outside, so no option to dine inside. Paying customers were given priority, resulting in a long wait to be served drinks. The pool area was not cleaned daily, and a bag of rubbish left by other guests was left on the poolside for 3 days. When we asked for the jacuzzi to be switched on, they finally turned it on after our 3rd time asking. The water in the jacuzzi was cloudy and black flakes came out from the jets which was mould and mildew (bacteria from human skin). We had some spots appear on our skin. My sister and her husband had already flown home at this point and they too had spots which the GP said was Folliculitis (caused by using poorly maintained pools/hot tubs). Our balcony was not clean (dirty ash tray with cigarette buts on arrival and only cleaned on day 3 when I requested this to be done). The toilet seat had tissue stuffed in the hole as a stopper that was missing and the sterilised ***** fell to the back when we lifted the lid which stayed there for several days so the toilet was not being cleaned properly. The poolside toilets were filthy dirty so I used the ones near the spa inside. Overall, a very poor stay that was certainly not worth the £3800 we paid.

Stayed a week at this little gem of a hotel. Arrived a bit later than the AI dinner service but was promtly given a snack bag by the reception staff. We were in the studios/apts at the back of the hotel and they were excellent. Loads of space for our toddler to run around and a great travel cot for the wee one aswell. Bed was comfy, rooms cleaned to a great standard on a daily basis and housekeeping staff always went out their way to give our daughter a little smile and a wave. Plastics at the pool glasses at the napa crown, made sence however would have prefered pints rather than halves when it came to the beer on the AI however not going to grumble to much anout that. Breakfast was plentiful and tasty, lunch and dinner service at the nelia beach was outstanding and was a nice touch for gardens guests to be able to stau and enjoy the evening entertainments along with AI drinks. The pool area was great, not massive and sunbeds where always available. Reception made our last day a bit more easier by granting us a late checkput, we had to move rooms for it but it allowed us to get freshened up propely before a long night of traveling home. Alot of complaints about bar staff on here but we never had any issues, smile at them, say hi and they will do the same in return, they are there to do a job and they do it well. Massive fan of the gardens and we hope to return in 2025! Keep up the great work ladies and gents!

Recently returned after a lovely family holiday first time to Cyprus for all of us and weather did not disappoint. Hotel positives - very clean and modern with daily visits by the maids - reception staff very helpful providing extra pillows etc on request and able to give advice of the local area which was very central and ideal within walking distance of beaches, shops and nightlife - which was helpful due to the lack of entertainment at the hotel. Despite being advertised as having ‘regular evening entertainment’ this consisted of a background singer / duo on a Tuesday and Friday night. This did not cater to families who then had to resort to going out of the hotel to find alternative entertainment venues to suit a family - therefore not a particularly good use of the all inclusive package - which was a shame as the all inclusive drinks options was quite extensive compared to other places we have stayed offering a large range of cocktails, beers and spirits. During the day you had to be up pretty early to get a sun-bed in the pool area. The pool itself was lovely and warm which was an helpful as you were unable to leave children unsupervised due to the pool being all one depth. Unless you were over 5’7” you were unable stand up anywhere in the main pool therefore unable to play with the children - there is a very small seated / jacuzzi area at one end of the pool which got quite busy and an ankle deep raised area at one side but nothing in between for mid-age children or their under 5’7” parents! There is a very small children's pool with a slide however our youngest (5) preferred not to play in there due to the sheer capacity of children AND adults who took to sitting in there! Food - breakfast was as expected offering cereal, continental and cooked with the bonus of freshly made pancakes much to the delight of our children. Lunch - nice choices however we regularly ate from the snack bar as more accommodating for the family needs. Evening meals VERY repetitive with very little choice or variety for the children and even the adults becoming fed up after a few days ( thank goodness for mcdonalds which was literally next door) one very small improvement could be to offer ice cream as a dessert in the restaurant as other than fresh fruit there was nothing they would eat. While we would be unlikely to stay again with young children we would not rule out as returning as adults only holiday or much older children. Don’t want to end on a negative as we did enjoy our holiday and this was partly due to the stafff who went out of their way to make us feel welcome in particular bar staff Eleni, Anna- Marie and the lifeguard / barman/ waiter Pari who spoke to us regularly and interacted well with the children ( he needs a pay rise as never stopped morning noon or night 😂)

Very welcoming and respectful staff. Food was and is amazing. The staff are so polite and friendly. Nothing is a hassle. Hotel room was large and tastefully decorated as was the rest of the hotel. Would highly recommend a stay here!! The shows and attractions Are so close and the Freddie Mercury show ar the Queen Vic was great and the Stardust Show was out of this world!. All well presented. We can't thank Lorenzo and the team enough for their warm welcome. See you next year with a few more family we hope. :-)

Don’t be put off by negative reviews. We stayed here from 13th July for 4 nights and the only thing we can fault is the room not being cleaned. The room itself was very spacious and modern, we requested a pool view on booking and got one. The only negative thing we have to say is that the room didn’t get cleaned the whole time we were there but when we asked for fresh towels and bin bags there was no issue in getting them. The food and drinks here are reasonably priced and the portion sizes are big. The area that the hotel is in is a quiet area about 4 minute walk to Ayia Napa square which we found nice as you weren’t amongst the hustle and bustle constantly. The bar and housekeeping staff were amazing and very accommodating.

Bambos made our holiday a special one, such a top guy, would highly recommend, the hotel staff were friendly and the atmosphere in general was brilliant but I have to say BAMBOS made our holiday, he is a right laugh we actually love him so much.

Excellent rooms , room service brilliant with my annoying child, extremely clean rooms spacious reasonable prices good location, helpful staff lovely breakfast would defo stay again indoor pool bar restaurant everything u need

Booked into this hotel because friends who just called in for a drink liked what they had seen. First impressions were good. Friendly receptionists and the place looked very nice. First impression of the room was that it was spacious, had a large bed and nice bathroom. On further inspection though we noticed = No tea/coffee facilities. Only 3 soft, cheap quality pillows. Bottom sheet not a fitted one and didn’t cover all of mattress. The quilt itself barely covered the bed area an it and it’s cover again seem poor quality. Mini bar had two bottles of different beer and one can of Fanta. No complimentary water offered. The only English speaking channel was a Turkish news channel. Some better points:- Shower was excellent. The sports bar was very nice, very reasonably priced with lovely staff. The restaurant food was nice but make sure you ask for time between your starter and main. In summing up this hotel I would say that with a few adjustments and and more attention to detail I would stay here again. Until then I’ll sadly give it a miss.