Hotel berhampiran Pic Nic Site, Ayia Napa

Just back from 11 nights at the king Jason and had a nice time. Now for the bad side of this holiday, the sign round the pool said no sunbeds to be reserved before 8am, it might of well said free holiday for everyone next year, nobody respected the sign and beds were taken from as early as 6am every day, after 7.15 you could get a bed but in the shade and only got the sun late afternoon. This real spoils the holiday when you go away to relax and have a lie in. The hotel is nice and the staff make this place they work so hard and long hours and don’t get the best wages for the hours they do, it’s not cheapest hotel to stay in Protaras ( we have stayed in better and cheaper hotels in this area) and I believe next years prices are even more expensive, I hope they increase the staff wages with the increase as without them this would just be a normal hotel in a nice position. The food is ok but repeats it self weekly, drinks ok as well. Rooms nice and clean with everything you need. We are glad we tried it, but the king Jason in Pahos has the edge on this one. Sorry Protaras !!!

This is one lovely hotel! If you want a place that isn’t huge and over crowded then this is the place. Never short of a sun bed, the pool is never overcrowded and the accommodation is lovely. As for the staff well they are nothing short of incredible, they are friendly and welcoming and take the time to have a chat and a laugh. We will be back for sure!

This was by far the worst 4* AI hotel we have ever stayed at. The food was over cooked and cold. I opened the microwave to heat my food and it was filthy dirty (dried food stained inside). Only one restaurant was open at any one time, and from day 3 there was only one restaurant open which was the outside, so no option to dine inside. Paying customers were given priority, resulting in a long wait to be served drinks. The pool area was not cleaned daily, and a bag of rubbish left by other guests was left on the poolside for 3 days. When we asked for the jacuzzi to be switched on, they finally turned it on after our 3rd time asking. The water in the jacuzzi was cloudy and black flakes came out from the jets which was mould and mildew (bacteria from human skin). We had some spots appear on our skin. My sister and her husband had already flown home at this point and they too had spots which the GP said was Folliculitis (caused by using poorly maintained pools/hot tubs). Our balcony was not clean (dirty ash tray with cigarette buts on arrival and only cleaned on day 3 when I requested this to be done). The toilet seat had tissue stuffed in the hole as a stopper that was missing and the sterilised ***** fell to the back when we lifted the lid which stayed there for several days so the toilet was not being cleaned properly. The poolside toilets were filthy dirty so I used the ones near the spa inside. Overall, a very poor stay that was certainly not worth the £3800 we paid.

My review of this hotel cannot begin without expressing admiration! The food is delicious, especially the Caesar salad, which was the best we've ever tried. This is truly an amazing place to relax, a real oasis where you can rest both body and soul. The hotel is thought out to the smallest details to ensure every guest feels comfortable. But what makes this place truly unique are Anetta and Georgi. These two people made our vacation truly unforgettable! I want to extend my deepest gratitude to them for their genuine hospitality, friendliness, and professionalism. From the very first day, they delighted us with their smiles and were always ready to help, answer any questions, and make our stay even more enjoyable. Without their attention and care, our stay at the hotel would Anetta and Georgi are true professionals who turned our vacation into a real pleasure. Thank you for making this holiday unforgettable. We will definitely return.

Stayed a week at this little gem of a hotel. Arrived a bit later than the AI dinner service but was promtly given a snack bag by the reception staff. We were in the studios/apts at the back of the hotel and they were excellent. Loads of space for our toddler to run around and a great travel cot for the wee one aswell. Bed was comfy, rooms cleaned to a great standard on a daily basis and housekeeping staff always went out their way to give our daughter a little smile and a wave. Plastics at the pool glasses at the napa crown, made sence however would have prefered pints rather than halves when it came to the beer on the AI however not going to grumble to much anout that. Breakfast was plentiful and tasty, lunch and dinner service at the nelia beach was outstanding and was a nice touch for gardens guests to be able to stau and enjoy the evening entertainments along with AI drinks. The pool area was great, not massive and sunbeds where always available. Reception made our last day a bit more easier by granting us a late checkput, we had to move rooms for it but it allowed us to get freshened up propely before a long night of traveling home. Alot of complaints about bar staff on here but we never had any issues, smile at them, say hi and they will do the same in return, they are there to do a job and they do it well. Massive fan of the gardens and we hope to return in 2025! Keep up the great work ladies and gents!

Recently returned after a lovely family holiday first time to Cyprus for all of us and weather did not disappoint. Hotel positives - very clean and modern with daily visits by the maids - reception staff very helpful providing extra pillows etc on request and able to give advice of the local area which was very central and ideal within walking distance of beaches, shops and nightlife - which was helpful due to the lack of entertainment at the hotel. Despite being advertised as having ‘regular evening entertainment’ this consisted of a background singer / duo on a Tuesday and Friday night. This did not cater to families who then had to resort to going out of the hotel to find alternative entertainment venues to suit a family - therefore not a particularly good use of the all inclusive package - which was a shame as the all inclusive drinks options was quite extensive compared to other places we have stayed offering a large range of cocktails, beers and spirits. During the day you had to be up pretty early to get a sun-bed in the pool area. The pool itself was lovely and warm which was an helpful as you were unable to leave children unsupervised due to the pool being all one depth. Unless you were over 5’7” you were unable stand up anywhere in the main pool therefore unable to play with the children - there is a very small seated / jacuzzi area at one end of the pool which got quite busy and an ankle deep raised area at one side but nothing in between for mid-age children or their under 5’7” parents! There is a very small children's pool with a slide however our youngest (5) preferred not to play in there due to the sheer capacity of children AND adults who took to sitting in there! Food - breakfast was as expected offering cereal, continental and cooked with the bonus of freshly made pancakes much to the delight of our children. Lunch - nice choices however we regularly ate from the snack bar as more accommodating for the family needs. Evening meals VERY repetitive with very little choice or variety for the children and even the adults becoming fed up after a few days ( thank goodness for mcdonalds which was literally next door) one very small improvement could be to offer ice cream as a dessert in the restaurant as other than fresh fruit there was nothing they would eat. While we would be unlikely to stay again with young children we would not rule out as returning as adults only holiday or much older children. Don’t want to end on a negative as we did enjoy our holiday and this was partly due to the stafff who went out of their way to make us feel welcome in particular bar staff Eleni, Anna- Marie and the lifeguard / barman/ waiter Pari who spoke to us regularly and interacted well with the children ( he needs a pay rise as never stopped morning noon or night 😂)

Very welcoming and respectful staff. Food was and is amazing. The staff are so polite and friendly. Nothing is a hassle. Hotel room was large and tastefully decorated as was the rest of the hotel. Would highly recommend a stay here!! The shows and attractions Are so close and the Freddie Mercury show ar the Queen Vic was great and the Stardust Show was out of this world!. All well presented. We can't thank Lorenzo and the team enough for their warm welcome. See you next year with a few more family we hope. :-)

There’s absolutely nothing more I can say about this hotel other than excellent! It was my husband’s 60th birthday and nothing was too much trouble for them. Andreas you were fantastic organising everything for me, making sure my husband had an experience he will never forget. Balloons, in the room and around the private cabana by the rooftop pool, a cake, fantastic room and he even made sure there was my favourite wine ready for us, chilled to perfection. Alexandra the restaurant manager at the Courtyard, was so attentive and very generous, making us his special desert at our table, followed by a lovely liqueur at no cost, a birthday wish from him, yes and again another bottle of our favourite wine waiting for us. (The wine was not on the menu but they made the effort to ensure it was available to us). The staff are all amazing too, Ali the waiter at breakfast and the lovely lady who cooked fresh eggs for us. The lovely handsome Greek waiter at the Courtyard Restaurant and the DJ was outstanding!! A big big thank you again Andreas I am so grateful to you and your staffxxx Jayne & Mark

Bambos made our holiday a special one, such a top guy, would highly recommend, the hotel staff were friendly and the atmosphere in general was brilliant but I have to say BAMBOS made our holiday, he is a right laugh we actually love him so much.