Hotel berhampiran Sunset View point, Ayia Napa

Bambos made our holiday a special one, such a top guy, would highly recommend, the hotel staff were friendly and the atmosphere in general was brilliant but I have to say BAMBOS made our holiday, he is a right laugh we actually love him so much.

Very welcoming and respectful staff. Food was and is amazing. The staff are so polite and friendly. Nothing is a hassle. Hotel room was large and tastefully decorated as was the rest of the hotel. Would highly recommend a stay here!! The shows and attractions Are so close and the Freddie Mercury show ar the Queen Vic was great and the Stardust Show was out of this world!. All well presented. We can't thank Lorenzo and the team enough for their warm welcome. See you next year with a few more family we hope. :-)

The hotel has a really lovely atmosphere. Tranquil and relaxing. We chose this hotel due to the lounge area near the pool and bar as we prefer to sit in a chill environment opposed to a hotel with entertainment. On arrival we were shown our room. There was two paper bags each with a sandwich, apple and a carton of juice. This was a nice touch, but have had better in other hotels. The room was dated, as other guests have said. There was a funny, chemical smell in our room, the wooden furniture was blown from the condensation and the bath really needs to be replaced with a shower. Air-conditioning worked well and rooms were cleaned to an acceptable standard daily. Only niggles were the balcony was not swept so sand from the beach was there for our entire stay and mirrors were not wiped down. Our first night was peaceful, but the following night and then for the next four nights we had some very load neighbourhoods who were next to us and directly opposite. They were going out at 2am shouting and coming back crashing furniture, being sick, shouting and on one evening howling like wolves. I reported this to guest relations on the first night who took the room numbers but nothing changed. Luckily they went home after the fourth night and we just slept in the sun bed through the day. We were all inclusive and cannot complain about the quality of the food and drinks. The three restaurants were absolutely amazing, Peeper bar being our favourite. In the hotel the cocktails were superb, however, the service was slow and took us a while to change from the quick service expected in the UK to the chilled environment of the Soma Lounge. We did feel that guests who were paying received a better service than those who were all inclusive. They were served quicker, more frequently and with a more friendly manner. I found this annoying as we were still paying, but we had just prepaid. It felt like the staff had the opinion that we were not worthy of the same level of service. Sun-beds were not an issue during our stay, there were still many available at 9am. Obviously the best positions around the pool had been reserved with towels, but we didn’t mind. As we entered the second week of our holiday we noticed a change over of guest which changed the subbed reservation dynamics and people began to reserve sun-bed between 6-7am. If you went out in the morning you were unlikely to get a subbed on your return. The food in Cloister was always delicious. Staff in the restaurant were friendly and often remembered what drink you were having with your meal. We were only ever offered one, but had usually finished our meal and returned to the Soma Lounge for another. The surrounding area was pleasant, lots of bars, restaurants and shops. Some enjoyable excursions and the beaches are stunning! I am glad we chose this hotel as it was right in the middle of everything and a beautiful, peaceful oasis inside. I am not sure that we would return to Ayia Napa again as we p

What a fabulous surprise from start to finish. We arrived at 1.30am in the morning and were greeted with a friendly smile and glass of champagne. Check in was quick and easy. We travel a lot and our room was wonderful, one of the best we've stayed in. Very modern, a good size, a large balcony and with a seaview which we weren't expecting. All very clean. The hotel is kept spotless in every area, staff are all attentive and want you to enjoy your stay. Stayed B&B and loads of choice for breakfast, we had something different each day. Ate out in the evenings as we always do on holiday, but the restaurant looked very nice and was laid out lovely. I really cannot fault this hotel. It has such a nice calming relaxing feel to it and we absolutely loved it. We will definitely return. Outside, there are lots of good restaurants within easy walking distance without going into Protaras itself, and there's a lovely promenade to walk along by the sea. Local buses are good and cheap if you want to go into ayia napia but the hotel is such a lovely area to stay in. We rarely go to the same hotel twice but the AT Herbal, will definitely be an exception. Already recommended to friends and cannot wait to return

This was by far the worst 4* AI hotel we have ever stayed at. The food was over cooked and cold. I opened the microwave to heat my food and it was filthy dirty (dried food stained inside). Only one restaurant was open at any one time, and from day 3 there was only one restaurant open which was the outside, so no option to dine inside. Paying customers were given priority, resulting in a long wait to be served drinks. The pool area was not cleaned daily, and a bag of rubbish left by other guests was left on the poolside for 3 days. When we asked for the jacuzzi to be switched on, they finally turned it on after our 3rd time asking. The water in the jacuzzi was cloudy and black flakes came out from the jets which was mould and mildew (bacteria from human skin). We had some spots appear on our skin. My sister and her husband had already flown home at this point and they too had spots which the GP said was Folliculitis (caused by using poorly maintained pools/hot tubs). Our balcony was not clean (dirty ash tray with cigarette buts on arrival and only cleaned on day 3 when I requested this to be done). The toilet seat had tissue stuffed in the hole as a stopper that was missing and the sterilised ***** fell to the back when we lifted the lid which stayed there for several days so the toilet was not being cleaned properly. The poolside toilets were filthy dirty so I used the ones near the spa inside. Overall, a very poor stay that was certainly not worth the £3800 we paid.

Just back from 11 nights at the king Jason and had a nice time. Now for the bad side of this holiday, the sign round the pool said no sunbeds to be reserved before 8am, it might of well said free holiday for everyone next year, nobody respected the sign and beds were taken from as early as 6am every day, after 7.15 you could get a bed but in the shade and only got the sun late afternoon. This real spoils the holiday when you go away to relax and have a lie in. The hotel is nice and the staff make this place they work so hard and long hours and don’t get the best wages for the hours they do, it’s not cheapest hotel to stay in Protaras ( we have stayed in better and cheaper hotels in this area) and I believe next years prices are even more expensive, I hope they increase the staff wages with the increase as without them this would just be a normal hotel in a nice position. The food is ok but repeats it self weekly, drinks ok as well. Rooms nice and clean with everything you need. We are glad we tried it, but the king Jason in Pahos has the edge on this one. Sorry Protaras !!!

Excellent rooms , room service brilliant with my annoying child, extremely clean rooms spacious reasonable prices good location, helpful staff lovely breakfast would defo stay again indoor pool bar restaurant everything u need