Ulasan Senna Wellness Retreat

酒店非常漂亮也很乾凈 適合度假 ⛱️ ，特別是服務很好，管家（院氏美華）服務親切 全程中文服務，非常非常棒，推薦的SPA也特別舒服，在越南體驗最好的SPA

非常安靜，適合度假

設施：設施非常完善 環境：環境非常優美 衞生：衞生非常乾淨整潔舒適 服務：服務態度非常到位、在這種優質的服務酒店入住感覺良好氛圍很好

Rs hơi it cây xanh va phong nhỏ. Tôi hi vong sẽ có nhieuw cây xanh hơn

環境不錯的，地點有些偏，如果要出去吃飯步行不方便的。去西餐廳吃飯服務和景色都很好，但有點小貴噢。還有房間有點小，但很乾凈並且在一樓很接地氣。總體還可以吧。

Tôi đã trải nghiệm khách sạn. Phòng KS sạch, giá cả hợp lý.

服務態度很好，環境安靜

都找不到人

很不舒服的入住

酒店住着安靜舒適自在。

Soul healing truly after this family vacation, which I can send my kids for a while and enjoy my spa treatment. Room is nice and food is impressive too. My kids love heated pool and kid club the most, while my 2 moms love sound bathing the most. It s so special that we also met some pets in resort

My wife booked a day trip for us to Senna this past Tet holiday, and for the most part, we had a very positive experience using the facilities and participating in the activities. Senna is situated on top of a hill with a lovely view overlooking Bac Ninh City. It appears everything is newly built, or if not then very well-maintained. We went during the winter, so their heated pool, in addition to the saunas and indoor jacuzzis, were a rare and very welcome feature that we thoroughly enjoyed. We joined several activities, including water aerobics, full body massage, painting, etc., and including breakfast and lunch. Of all the activities we joined, the ones with Dr. Jiten stand out, especially the enlightening discussion and short practice on meditation and concentration. Although my wife and I don't usually have time to relax like this, when we have time for dinner at least, we will go to Terra or now to Sola Kitchen, the in-house restaurant of Senna, because of the delicious and reasonably-priced food, and fantastic view and ambience, which is true for all of Senna. We will definitely be back in Senna because it is always assuredly a good time, and we're happy to support a retreat of this caliber, one that Bac Ninh deserves and sorely needs.

The cons are many: -We arrived at 10pm and were given rooms right away. Great! Once we settled in, the hotel called to let us know we would be charged 50% of the room rate for checking in early. Not great! Never seen a hotel to do that before. After I pointed out they never mentioned anything to me about this surcharge beforehand, they relented, but bad first impression nonetheless. -During one of the hottest days of the summer, the electricity went out 4-5 times, each time lasted from 15-20 minutes. One time was during a massage session. It was sweltering. - Crazy miscommunication issues with the staff. I had great expectations: we had a personal butler named Ms. Mai Luong, and Ms. Ngan Nguyen from the activity team reached out to curate an itinerary for us. I booked a spa session at 8am for my dad, and a bell therapy session at 8am for me and my mom. They even printed the itinerary out for me, there were messages and all. We rushed breakfast to get to our activities on time. The spa people then made my dad wait for 30 minutes because they said I booked the 8h30 session. (I had the message with Ms. Mai Luong that said otherwise.) The bell therapist said the class was at 7am and it was over. It was actually quite hilarious. Even the hotel people couldn't agree among themselves - Ms. Ngan Nguyen insisted there was another bell session at 8am for us, but the bell therapist said nope. -The fans in our room (303 and 304) did not work. Had to call the technicians to come fix them. Room 303's fan was finally fixed. Room 304's fan was still not working by the time we left. - For a hotel advertised as a retreat away from the crowds with a focus on peaceful environment, the hotel had a curious way of doing it. They held events for big groups at the main restaurant. Ok no problem. But what with the big stereo system that blasted their godawful karaoke singing? What about other guests that came for the peace and quiet? Some inconsiderate guests also made a lot of noises around the bell therapy area and the spa, disturbing people who desperately wanted to unwind. There should be better sound-proofing or some signage asking guests to lower their voices. - The swimming pool is advertised on the website as being "year-round", which means heated. Not only is it ice cold, the water is murky and dirty. We did not come back. The good things: -Good location on top of a hill that has great view of the city. Breezy and airy and calm (when there is no karaoke singing.) -Fresh flowers and fresh fruits in the rooms. -The staff was nice, despite the issues. They gave us some juices to make up for the bad experience but still I had to be honest with my review, so other guests could adjust their expectations.

Mình đã có trải nghiệm tuyệt vời tại Senna " Đà Lạt giữa lòng Bắc Ninh". Phòng ốc rộng rãi, đồ ăn cực ngon, Spa cực thích, không khí ở Senna trong lành. Đặc biệt là đội ngũ nhân viên quá chuyên nghiệp. Mình sẽ quay lại Senna vào 1 ngày gần nhất.