Pengguna Tetamu
4 Januari 2025
Terrible Customer Service and No Compassion I booked a stay at Hotel Naya but due to unforeseen circumstances, I had to cancel well in advance. Despite this, the hotel refused to refund my $2,500 reservation, hiding behind their rigid cancellation policy with no consideration or decency. To make matters worse, their customer service is appallingly unresponsive. After multiple attempts to communicate, I was met with silence and zero effort to resolve the issue or offer any goodwill. It’s clear that this establishment cares more about their bottom line than treating guests with respect or understanding. I strongly urge anyone considering this hotel to think twice. There are countless other hotels that value their customers and act with compassion. My experience here has been nothing short of frustrating and disappointing.
Terjemah