Hotel berhampiran Bantug Lake Ranch, Bacolod

Booked a Deluxe Queen room. Quite big and good value for money. Swimming pool is nice. Left me a little bitter mouth because in 40 years of travelling this is the first time I have been charged for a dirty towel. Reception was like ”Sir, we need to charge you because the towel is dirty”. Me: ”aren't these supposed to get dirty?” Reception:” Yes, but not that dirty”. Towel was dirty (dust from the car, no oil or things like that, just dust), nothing a washing machine would clean. I was in a hurry to check out otherwise I would have washed in the shower and left it kind of cleaner 🙄. It's ok, I have been charged 300php, but of course I requested them to give me the towel. Lol.

While the hotel boasts beautiful interiors, the service is a major fail! On the second day of my stay, I took the initiative to remind the staff about our request for extra beds, which I had already made upon check-in. I came back to hotel at 2pm to remind front desk. However, despite my efforts, the beds were still not set up by 6 pm. So once again we reminded the front swak as my kids had a delayed flight, and we wanted the beds ready after dinner. We reiterated our request multiple times throughout the day. Yet, to my dismay, upon returning from dinner at 8:30 pm, the beds remained unprepared and not even seen in the room. To add to the frustration, the front desk girl named Ann told us the delay to our supposed indecision regarding a breakfast package in connection to the extra bed. The breakfast-inclusive package or not should have had no bearing on the timely setup of our beds. We also had requested before we left the room that our safe was not in working condition and if they would be able to repair or replace. Upon returning after dinner - no action had been made. Safe still busted. Worst of all after a very tiring day at 10:45pm music is blaring loudly one floor above us on the 5th. They didnt even warn us of an event ongoing. We would have never checked in if we were told ahead of time that there would be disturbing music all night long. Such a disappointment! Glaring difference between the hotel's impressive aesthetics and its operational inefficiency. Basic guest comfort and service is soooo lacking.

The room was very clean and comfy. I had an amazing stay however, I am a busy person and prefer to stay inside the room most of the time. I don't have much time in the world to go out and look for someplace to eat. I suggest you find someone to partner you in providing food for your guests especially during the night or early mornings. The staff were nice and accommodating, however, I don't feel any sincerity at all. They all look pleasant but boring, I suggest you should include in your training in teaching them to at least smile, after all, you are from the city of smiles. I was thinking they were only trying their best to be nice just for the sake of doing their jobs. They could have been more welcoming. Thank you for the excellent service though! :)

My wife and I stayed at the Henry Hotel for 5 weeks. We were totally impressed by Beverly's staff. They were professional, friendly, and accommodating. All my requests were handled in a prompt manner. The rooms were clean and up-to-date and the beds were very comfortable. The restaurant had delicious food they serve breakfast, lunch, and dinner. The restaurant staff we're excellent. Their location is close to Robinsons Mall. We felt very safe. The hotel has after hour security and it's across the street from the PNP police station. I would totally recommend the Henry. Thank you Beverly!

We were 11 pax and we arrived early. We were told that we cannot check in early as they were fully booked for the long weekend. So we left our bags at the hotel and toured around first. We went back before 3pm to get our room keys, but they were not yet ready, we had to wait a few minutes while they assign the rooms. While waiting, we stayed at the lobby, it was cool, nice, neat and had a cozy sofa. The restrooms near the lobby and cafe had no flush. They asked me to pay Php7,998 for the additional room (triple sharing) which I booked directly with the hotel (booked it a day before our trip), it was for 2 nights, I paid this via credit card. They also asked me to pay 5,000 pesos security deposit for the 5 rooms, they only accept cash or Gcash, they do not accept credit cards for the security deposit. When the rooms were assigned, we were given 1 key card per room. Rooms were standard sized, with single sized beds except for the triple sharing room. There was an open closet for our stuff and a safe. No mini ref. Only 1 pillow was provided per bed..sad…they charge 50 pesos per pillow per night if you want another pillow. Beds were comfy. AC was cold and working well. Only 1 hand towel was provided for each room eventhough 2 persons were booked for each room, if you request, there is an additional charge. The bath towels were a bit grayish too. 2 toothbrush and a roll of toilet paper were provided, but no facial tissues. Had to request for handsoap refill as it was almost empty, they refilled. 2 in 1 Body wash/shampoo was provided in the shower area, there was a bidet. No bottled water but they provided a dusty open pitcher (had to clean) in our room so we can get water from the dispenser near the elevator. Need to call them to borrow the hairdryer. You may also request for disposable slippers for a fee. The phone on my parents room was not working, we informed them but they didn’t fix. The wifi in the rooms wasn’t reliable, had to use data. Rooms were not cleaned daily, you probably need to request for cleaning. Breakfast was served at their Studio Cafe, you can choose from their plated breakfast selection, no coffee refill for free, they charge 90pesos for coffee refill and 60pesos for extra cup of rice. Hotel was centrally located along Lacson St. Very near restos, banks, pharmacy, pasalubong centers Merzci and Bongbongs. Easy to get a grab or taxi. They have good and affordable spa at the 5f - we had a good massage after a full day of touring, they accept cash or gcash only, they gave us 10% discount vouchers upon check in. We didnt try their pool and gym, so can’t comment on that. Staff were nice and courteous. They refunded the security deposit in cash upon check out. Thanks.

This has been my go-to hotel since 2013 and I can say that I am always at home every time I check in here. My recent stay was during the holidays from December 29, 2023 to January 4, 2024. What I notice different from the previous stays were the staffs are more proactive and very customer-service oriented and would greet you when they see you at the lobby. These minor touch is very well appreciated by guests. The front desk were very helpful and efficient. The housekeeping were always on their foot everytime I need them. The bellman were also warm everytime they greeted us at the lobby. The hotel room I stayed was great although a bit dated. Aircon was good and powerful. The bathroom was also great, not slippery, no moldy areas. The breakfast buffet is great as well. Staffs at Ripples restaurant were up on their feet and is very efficient in assisting guests. Overall, I had a great stay and would still stay here when I’m in Bacolod.

I love how clean my room was, I hope for new pillows. They were not fluffy enough. I had a good sleep though. The staff were also pleasant. I love the K9 named wattatops. I also would like to suggest to add fruit looks on your cereal for breakfast and more food choices for buffet.

I decided to try this hotel again because the location was close to the port. While I found it better than my last visit it was still not on par with the best hotels in Bacolod. The good: - The hotel is clean - being attached to the SM Mall with lots of choices for food and shopping was great - Sleep quality was acceptable - water pressure in the shower was great The bad - breakfast was especially bad. No bacon, no egg station, the only juice was calamari’s- how do you provide a breakfast buffet in a tropical country with no mango or pineapple juice??? The coffee and tea is serve yourself. This simply does not compare to the breakfast buffets at the better hotels in Bacolod . The no longer provide individually bottled water in the room. Instead it’s a large bottle that at least in my room was not marked as filtered, so I went out and bought water. - overall the feel is as though they are trying to get by on the cheap. The low quality desk chair, lack of individuality bottled water, poor quality towels, etc. all lead to this feel It’s not bad, just not worth the price. There are much better options in Bacolod for less money

It's certainly an older hotel and it looks in need of tender loving care. However, it was a good price and the staff were nice. The aircon worked. The water was warm though the shower hose was broken.

My fiancee and i like this hotel since its clean and the staff are very much accommodating.. Foods are great too... Plus its near in Sm, baywalk downtown church and in port going to manila all in walking distance only..one thing im sure is were going to go back in this hotel again and again... Thank you so much Acacia Hotel for the good accommodation that we experience during our stay there.. Godbless.....................