Hotel 3 Bintang di Bacolod

Our stay was not quite as bad as the rest of the reviews are, we stayed there for a week with my family (3 of us, two adults and one two-year-old child) even though at first we were given a rough room with no windows, I did not hesitate to make a request if they can give us a better room. They were actually quite helpful and assisted us all the way. I have no issues with the receptionists and the workers were nice and respectful towards us. We had no issues as well with the cleanliness of the place as they cleaned up our room when we do make a request. I think one of a few minor blunders I have is that there is no laundry service on-site and yes the aircon needs some major cleaning. Other than that, this hotel is suitable for a quick stay and also very close to SM and nearby areas where you don't need to get a taxi. If you are working remotely, the internet connection is somewhat intermittent and you may have to bring your own mobile connection that is higher than expected. Otherwise, I will give this hotel an honest review of an okay stay as it was for others.

My fiancee and i like this hotel since its clean and the staff are very much accommodating.. Foods are great too... Plus its near in Sm, baywalk downtown church and in port going to manila all in walking distance only..one thing im sure is were going to go back in this hotel again and again... Thank you so much Acacia Hotel for the good accommodation that we experience during our stay there.. Godbless.....................

We stayed for 2 weeks in GT Hotel because our hometown was affected by Odette and there was no electricity, everything was very good until the last hours of our stay where we were forced to check out eventhough we have scheduled a PAID extended stay. We were advised that someone will occupy the room. What infuriated me most was I wasn't told earlier by Wella the front desk officer at that time who even saw us went out of the hotel 2 hours before the check out, that they confirmed a booking though we already talked a night before that we are extending and paying for an extension of 2-3 hours. She called me to confirm our check out and I told her of our expected checkout as agreed the night before but I was told that we have to vacate the room at 2pm because someone will arrive to check in. They made it sound that there were no other family rooms other than ours than can be occupied even though the hotel was not really fully booked. We totally love the service of the other staff but this one incident made a huge negative impression to us. GT Hotel became our home for that two-week stay in the typhoon devastated province. Just so disappointed how were treated.

The room was very clean and comfy. I had an amazing stay however, I am a busy person and prefer to stay inside the room most of the time. I don't have much time in the world to go out and look for someplace to eat. I suggest you find someone to partner you in providing food for your guests especially during the night or early mornings. The staff were nice and accommodating, however, I don't feel any sincerity at all. They all look pleasant but boring, I suggest you should include in your training in teaching them to at least smile, after all, you are from the city of smiles. I was thinking they were only trying their best to be nice just for the sake of doing their jobs. They could have been more welcoming. Thank you for the excellent service though! :)

Booked a Deluxe Queen room. Quite big and good value for money. Swimming pool is nice. Left me a little bitter mouth because in 40 years of travelling this is the first time I have been charged for a dirty towel. Reception was like ”Sir, we need to charge you because the towel is dirty”. Me: ”aren't these supposed to get dirty?” Reception:” Yes, but not that dirty”. Towel was dirty (dust from the car, no oil or things like that, just dust), nothing a washing machine would clean. I was in a hurry to check out otherwise I would have washed in the shower and left it kind of cleaner 🙄. It's ok, I have been charged 300php, but of course I requested them to give me the towel. Lol.

We were 11 pax and we arrived early. We were told that we cannot check in early as they were fully booked for the long weekend. So we left our bags at the hotel and toured around first. We went back before 3pm to get our room keys, but they were not yet ready, we had to wait a few minutes while they assign the rooms. While waiting, we stayed at the lobby, it was cool, nice, neat and had a cozy sofa. The restrooms near the lobby and cafe had no flush. They asked me to pay Php7,998 for the additional room (triple sharing) which I booked directly with the hotel (booked it a day before our trip), it was for 2 nights, I paid this via credit card. They also asked me to pay 5,000 pesos security deposit for the 5 rooms, they only accept cash or Gcash, they do not accept credit cards for the security deposit. When the rooms were assigned, we were given 1 key card per room. Rooms were standard sized, with single sized beds except for the triple sharing room. There was an open closet for our stuff and a safe. No mini ref. Only 1 pillow was provided per bed..sad…they charge 50 pesos per pillow per night if you want another pillow. Beds were comfy. AC was cold and working well. Only 1 hand towel was provided for each room eventhough 2 persons were booked for each room, if you request, there is an additional charge. The bath towels were a bit grayish too. 2 toothbrush and a roll of toilet paper were provided, but no facial tissues. Had to request for handsoap refill as it was almost empty, they refilled. 2 in 1 Body wash/shampoo was provided in the shower area, there was a bidet. No bottled water but they provided a dusty open pitcher (had to clean) in our room so we can get water from the dispenser near the elevator. Need to call them to borrow the hairdryer. You may also request for disposable slippers for a fee. The phone on my parents room was not working, we informed them but they didn’t fix. The wifi in the rooms wasn’t reliable, had to use data. Rooms were not cleaned daily, you probably need to request for cleaning. Breakfast was served at their Studio Cafe, you can choose from their plated breakfast selection, no coffee refill for free, they charge 90pesos for coffee refill and 60pesos for extra cup of rice. Hotel was centrally located along Lacson St. Very near restos, banks, pharmacy, pasalubong centers Merzci and Bongbongs. Easy to get a grab or taxi. They have good and affordable spa at the 5f - we had a good massage after a full day of touring, they accept cash or gcash only, they gave us 10% discount vouchers upon check in. We didnt try their pool and gym, so can’t comment on that. Staff were nice and courteous. They refunded the security deposit in cash upon check out. Thanks.

Cleanliness probably the best so far... place safe and nearby to robinson.mall employess very professional ill recommend this hotel. west town hotel price very cheap and affordable...

Set in a prime location of Bacolod (Negros Occidental), Luxur Place puts everything the city has to offer just outside your doorstep. The hotel has everything you need for a comfortable stay. Service-minded staff will welcome and guide you at the Luxur Place. Guestrooms are fitted with all the amenities you need for a good nights sleep. In some of the rooms, guests can find internet access – wireless (complimentary), non smoking rooms, air conditioning, wake-up service, mini bar. The hotels peaceful atmosphere extends to its recreational facilities which include outdoor pool, massage, pool (kids), garden. Convenience and comfort makes Luxur Place the perfect choice for your stay in Bacolod (Negros Occidental).

I was attending a party in the hotel that night and decided that I would rather check-in for the night than drive home late. The room price (I got superior) was very reasonable plus I had a seniors’ discount. What a surprise to see a beautiful newly-renovated home with an hacienda feel with the wooden planks. So homey plus the black out curtains would certainly give one a restful sleep. Am waiting for the next party and will definitely book myself again there. By the way, Twist, the restaurant serves really good food (I’m picky with my food) and at very reasonable prices. I had US angus pot roast for my lunch!

While the hotel boasts beautiful interiors, the service is a major fail! On the second day of my stay, I took the initiative to remind the staff about our request for extra beds, which I had already made upon check-in. I came back to hotel at 2pm to remind front desk. However, despite my efforts, the beds were still not set up by 6 pm. So once again we reminded the front swak as my kids had a delayed flight, and we wanted the beds ready after dinner. We reiterated our request multiple times throughout the day. Yet, to my dismay, upon returning from dinner at 8:30 pm, the beds remained unprepared and not even seen in the room. To add to the frustration, the front desk girl named Ann told us the delay to our supposed indecision regarding a breakfast package in connection to the extra bed. The breakfast-inclusive package or not should have had no bearing on the timely setup of our beds. We also had requested before we left the room that our safe was not in working condition and if they would be able to repair or replace. Upon returning after dinner - no action had been made. Safe still busted. Worst of all after a very tiring day at 10:45pm music is blaring loudly one floor above us on the 5th. They didnt even warn us of an event ongoing. We would have never checked in if we were told ahead of time that there would be disturbing music all night long. Such a disappointment! Glaring difference between the hotel's impressive aesthetics and its operational inefficiency. Basic guest comfort and service is soooo lacking.