Hotel berhampiran New CITY MALL Building, Bacolod

I've been staying at the Circle Inn from time to time for 12 years and there still is no hot water. The previous time I stayed there the shower knob was frozen solid. I have my doubts as to whether the management really cares or not because it's obvious that little changes. It's tiring and disappointing.

We were staying in this hotel for like 3 days last month. I thought they were just like the other hotels we have stayed at, where the employees and staff are doing well, polite, respectful to their clients, etc., but I guess I was a bit wrong. Moreover, it was my first experience from this hotel that every day we have to jump in or transfer to another room for so many reasons, and to be honest, we were integrally aggravated because we had to fix and gather our stuff again before transferring. That idea from them was too awful. Additionally, the first room that we were in was spacious, and we had our own cabinet, but when we were transferred to our rooms on the second and third days, I really didn’t like it because the room was too small; it didn’t have any cabinets or hangers to hang our clothes. We were paying the right amount of money per day, although it is very expensive and the hotel had no elevators, yet I don't know if they were providing or giving us small yet uncomfortable rooms considering that I availed of the room just like the first day that we were put into. Hence, the second and last rooms on our second and third days are really not reasonable.

This hotel is not 4 star hotel at all! I dont know what kind of criteria they are looking but this is not a 4 star hotel. The worst stay ever I had in the Philippines. The hotel itself does not have an exhaust! When it is very hot outside, they turned on the air con full blast! in the ground floor and then in the room, other than that it would feel like a sauna. So we stayed here & booked for 4 days, the second night I wanted a refund because the room was firstly cold when the aircon is turned on when its hot it feels like you're in the sauna. This is where I even got more sicker, as I could not sleep due to the loud sound of the airconditioned! It was very unpleasant! We've moved rooms 3 times in this few days when we stayed. The first room was horrible; it was on the 4th floor! It was depressing! The bathroom was not cleaned at all! It was like one of the rooms that were not used for the last 3 years, the shower head was full of rust even the bidet! I would not even try to use it to clean my bum! It was even dirtier than my bum! Disgusting! So I complained about this & they told us to move to another room which was more renovated on the 3rd floor! This time it was ok! So we said we stay here but then all the shower head was also not nice & they had to change it! At night when using the shower, it started to flood, so I had to call the reception & at midnight the technician had to fix it! The restaurant had gone downhill as well. There are many waiters and waitresses just standing there and sometimes they dont have a clue! The food was OK. But I questioned the cleanliness of it! There was once at the restaurant during breakfast when the other table was finished and the customers left, the waitress just took all the plates and glasses and also the paper placemat & replace it with a new one without even cleaning the table! Disgusting! I called the attention of them & told them that they need to clean it as there was still some dirty stuff from the other customers. So they were quick splashed it water and wipe it with cloth. We also went for lunch once and the food served was cold, we complained but they said it was made new & I asked the waiter who served it to try because it was cold, so they had to give a new set of fries! Afterwards we dont eat here anymore as I felt that the food being served or made is not fresh! At one point i felt very sick as i could not sleep very well due to the loudness of the aircon & requested for a refund, they moved us to a matrimonial bed! At first we can try but then the last few days I really became very ill! Anyhow, we spoke to the General Manager and he even apologised and also gave him some suggestions! But he told me that they are still recovering from the pandemic! I also want to add that the business room is nothing like a business room it was like a storage room for luggage and cables were everywhere with 1 computer inside & charging you ridiculous peso for printing or scanning; the

We went to the skybar for dinner with my friends. We ordered salpicao, pesto, spaghetti bolognese, and carbonara. They were well cooked and tasted pretty well for the price. We’ve been here a lot and the experience is still the same. Would highly recommend.

The epitome of you get what you pay for, but budget should not mean low quality, rooms are far from the pics they show, it was very small for family room standards, cobwebs, dirt on the edges & corners of the room,this shows very very poor housekeeping, should have backed out upon seeing the entrance, uncut grass, dirty facade, upon entering, you are greeted with a musty smell, also, bathrooms is as unappealing as the room, there was also the sound of something gnawing on wood, but to be fair,AC was good, WIFI fast & stable, location is very good, but sadly that's it, to the owners of this hotel, please improve, your location and pricing is hard to beat, cancelled my 2nd day coz I was concerned of my family's health, the 200 peso cancellation fee was well worth it

The staff were helpful. Cafe had limited items but breakfast was good and reasonably priced. Location is not far from new government centre where you can find many good restaurants and bars. Facilities were limited. All in all, my stay was fine.

The room was very clean and comfy. I had an amazing stay however, I am a busy person and prefer to stay inside the room most of the time. I don't have much time in the world to go out and look for someplace to eat. I suggest you find someone to partner you in providing food for your guests especially during the night or early mornings. The staff were nice and accommodating, however, I don't feel any sincerity at all. They all look pleasant but boring, I suggest you should include in your training in teaching them to at least smile, after all, you are from the city of smiles. I was thinking they were only trying their best to be nice just for the sake of doing their jobs. They could have been more welcoming. Thank you for the excellent service though! :)

The rooms were comfortable, the halls were good and the staff were coruteous. The food was also great and they served native Negrensi dishes. The view and the lawns were great and the children who were with us enjoyed much the mini park.

I and my friends just got home from campuestuhan highland resort,.I guess I need to write and post this review for them to evaluate their service and all. 1. SLOW AND POOR ONLINE PAYMENT TRANSACTION- it should be a surprised birthday celebration for our friend and it was planned by his husband but the thing was it was difficult to call someone in their side who will assist and confirm If the payment was received by them. We paid in half for 2 days, and when were about to check out my friend settled the balance of our stay. She was so shocked that the amount endorsed by the their staff is not the same amount she deposited in advance. .. good thing was one of our friend managed to keep the receipts in his email.. You guys should have a proper endorsement, specially in this kind of stuff. As what I observed in your information desk or F.O you don’t have any telephone or even a desktop where you can monitor your coming and outgoing guest. it is very important because most of the people will transact through online to easily without hustle. 2. ATTITUDE and POOR SERVICE - when we arrived we don’t feel a warm welcome by the Front office staff, or just ask how’s your travel or what because we’re so delayed to check in because of some malfunction of the car. I’m not saying here the we want to be felt important. I’m just giving you a tip on how to make your first time guest to be your repeated guest. And when we’re about to check out not even the F.O or the guards when we left said. thank you for visiting or come again, or How’s your stay at campuestuhan. .. .. it’s just so sad if all of the guest that came here feel what we felt. I don’t know why some of their staff in the restaurant, when we will ask question they don’t make an eye contact. And I don’t like how annoyed their face look like.. they keep doing what they’re doing even we asked them a question. And the end we don’t understand what they said. 3. INEFFICIENT HOUSEKEEPING- I don’t know if the housekeeping staff knows that we’re four staying in a Bonita hut but they given us 2 towels only, good thing we brought some towels. It’s really hard to call or ask them because you have to walk before you can ask what you need. .so by the next day good thing they give us complete toiletries including toothbrushes as well. 4. LACK OF AMENITIES- the room is nice but there is no TV, no ref no telephone.so sad. 5. WE JUST LOVE THE PLACE AND THE VIEW.