Hotel berhampiran Citylight Tower, Baguio

I’ll start off with saying that my wife and I stayed here in 2019 and had an excellent stay. The hotel was fairly new at the time and everything functioned. Well things have certainly changed over the past couple of years. The only reason I am not giving a one star is because the front desk staff were friendly and welcoming upon checkin and the location is great. To the many things wrong with this hotel and why you should definitely find somewhere else to stay when you’re in Baguio… The first problem we encountered was the room having a strong chemical/fragrant smell with a sticky residue on all of the surfaces, I’m not sure if they had sprayed some sort of air freshener or something before we arrived but it was quite strong and bad. Secondly the general cleanliness of the room is off putting. There was a thick coating of dust around the tv and on the table next to the bed, gross. The door had hand prints and smudges from the top to bottom as well. The worst of all these issues is the bathroom. Don’t expect to get too clean here because our shower was a trickle of water and not much beyond that, don’t forget to pack your tabo. The staff offered no resolution for a room swap or anything for any of these issues. To finalize, this hotel has lots of cheerful reviews, maybe it was just our specific room in disrepair. However it is advertised as a nice hotel you’d expect some amenities at. There was not even a washcloth or hairdryer in the bathroom. I do regret my stay here this time and would caution if you plan on staying here.

Quite fair for 1700+ per night. We got shared bathroom with other tenants, though the case, it was clean and has hot water system. We got King size bed (?), 1 TV, 1 electric fan, fridge and a small terrace with table and 2 chairs. No AC but no need since Baguio has its natural cooling system. Only 1 bath towel and 1 blanket provided, we failed to asked for additional 😅. The gate closes by 10PM and during our last night, it was locked by 9PM. You may request for key if you'd come back late. Location wise, 8-9 minutes drive (taxi) from the center like SM, bus terminal etc.

Quite disorganized. Triage slip - this is an important piece of paper that a traveller should always bring especially when going to Camp John Hay area. I was asked by the receptionist to hand her the triage slip when we were checking in. I thought it must be submitted to them that’s why it wasn’t returned to me. When we travelled to John Hay, we were blocked at the gate because we didn’t have it. We went back to the hotel and asked about it. The receptionist struggled to find it but eventually found it. Hotel luggage cart - we were about to go to our room and asked for assistance since we have a lot of bags/luggages with us. We waited for so long because they seemed struggling to find the cart, so we decided to go without it. Housekeeping request - on our third day, we called at the lobby to schedule cleaning and replacing everything that needs to be replaced. We were out the entire day and hoping the room is clean when we return, but to our surprise, nothing happened. A staff forcibly opening the door - early in the morning when we were still sleeping (and haven’t had enough sleep), someone was trying to open the door, and since it’s taking a while, I decided to rise up, went to the door and opened it. The staff apologized and said it was a mistake. I never got back to sleep and was not feeling well the entire day. Breakfast - I don’t know if it’s normal but I find it such a hassle to always get a coupon from the lobby daily, and present it to the cafe every morning. The time we plan to take breakfast everyday is also being asked. I know this is to manage/forecast the flow of requests, but one day when we weren’t able to show up on time, someone from the cafe called us to know what time we will eat. I appreciate the concern, but it was just about 8:30am, and what if we were still sleeping? We felt pressured to go down and eat, and that’s what we did. Friendliness - not all, but most of the staff are not used to greeting people. Other than these, there are still good things about this place, such as the location. It’s within the city center, so it’s easy to go around. The area feels safe as well.

The hotel is situated in the center of baguio.excellent service and very clean..this is the hotel we want if we travel because it's so clean and the amenities is perfect .it's like a 5 star hotel. The food is buffet and so delicious.The personnel are so polite and very accommodating .Food is very important so this is the hotel that answeres our needs,because if you're going out it will take time to choose a resto outside. Nice idea that the hotel has a buffet food..you can choose want you want...food plang sulit kna..When we will comeback here in Baguio we will choose SoTOGRANDE HOTEL again..Dito na kayo mag stay. it's like a 5 star hotel..💯👍👍👍

We stayed for a week (7d 6n) It was a charming hotel that overlooks the mountainous Baguio City. Staff were accommodating, professional and friendly. My only downside is that there’s no shuttle to pick us up or drop us off to our preferred destination especially one night that we finished shopping at SM Baguio not so late at around 8 or 9pm and there were no taxicabs around. We were neglected by the SM’s dispatcher so freezing and inconvenient as it is, I called the hotel to pick us up since we were having a hard time booking a grab taxi. It is always drivers are busy all the time. The first lady at front desk wasn’t that helpful. She just gave a “wala na kaming magagawa” answer but the second front desk lady was accommodating and went the extra mile so kudos to her. Shout out to our housekeeper lady Grace who also is friendly and courteous and gave us all the amenities we needed. Replenished our sheets reqularly. Above all it was an above average stay but not as perfect since there were minor areas like, the bathroom sewer stinks, which I think they are aware of, no shuttle, the balcony is fine coz we were at the corner facing both the vines with some noisy construction workers chatting but tolerable and pine trees on your right. You have to lean over to get a good view but be extra careful for you might fall to your death. It was a charming and promising hotel. We might consider to comeback and tell this to friends, relatives and close loved ones.

The hotel is a boutique hotel and the theme/concept is good and has its appeal. We arrive after lunch and was told to wait for available rooms. No exact time was given but the girl at the reception was guessing around 3 which is beyond the standard 2 pm check in time.We waited by the reception area. After an hour I notice a newcomer who was able to check in so I went to the front desk about our room. The girl at the reception looked at me bewildered and ask me my name and seems at a lost. Another girl took over and after going through some papers, told us that we had a room. I wondered what would have happened if I didnt ask about it and just waited for them to approach us. The room is ample sized with an overhead fan which was working well. The beds are comfortable. There was only 1 pillow though which was small. I immediatedly called the reception for additional pillow explaining that I had a medical condition that needed me to be elevated while sleeping. The receptionist says that she will get back to me but doubted there was anything available since they had full occupancy. The girl never got back to me. There was a study table at the corner of the room with access to power supply. There was no AC but this is Baguio so it doesnt matter. THere was no ref. THere was a water boiler but no coffee or tea packs which is chargeable.The bathroom is ample and functions well. Water pressure is strong. There was a pad and a pencil at the side table but the pencil is all worn out. (not sharpened) Breakfast was at the 6th floor of the hotel. It was light and airy with a good view of the city. Choices were not much but food was good with an egg station, a salad bar and bread area. It was serviced buffet. Coffee was self serve and located in a corner of the room. One negative note here is that the sugar and creamer were served in bowls with teaspoons for customer to use. It would been more hygienic if they were in packets. Isnt there a covid protocol regarding this? The physical structure (rooms. function rooms. coffee shop) were quite good and as mentioned appealing. However, service is really poor. From the check in part of our stay, to not getting back to me on my request, to breakfast service where the clean ups were done sloppily, much can be improved on. Our hotels have always been distinguished by good service and hospitality and sadly Orchard is pretty off the chart.

The condominium location was on a very good location near the tourist spots and food joints/restaurants. Our studio unit was clean and tiny but during our stay, unfortunately, there was a brownout due to an electric post that was damaged when a tree fell on it. This resulted to us using the stairs to our 5th floor unit with our luggages sthe elevator was not working and that was not fun at all. Other than that, we enjoyed our stay. Our room was a corner unit so we had dual balconies and we got good views and fresh air. I will definitely come back here again in thefuture.

Uphill has a nice location close to most attractions, there's free secured parking and a great open feeling in the lobby and restaurant with nice views as well from the restaurant. The staff was friendly and it was very clean and modern with free Netflix on the TV. Breakfast was excellent. I don't know what the rest of the rooms are like, but ours....... Lets just say it was more like a small inside cabin on a cruise ship. There was only one tiny window that overlooked a drainage ditch and had no screen, so we couldn't keep it open because mosquitoes were coming in. There was no aircon so the room was quite hot in the evening and any sound from the lobby seemed like it was right in the room with us. If you stay here make sure you get a room with a window, or even better a room with a view.

This is a newer hotel and still have construction going on. You have to drive through the circular parking to get to the main entrance. There is a free shuttle to bring you to the main road. The breakfast is okay. The room is huge and clean but there is no pool and I don’t see a lot of guest in the lobby so very quiet and like dead. It’s further away from downtown.

This is a very nice place to rest not only for couples but also for lone travelers who wanted to escape the stressful workloads from their jobs and to move on from things that makes their living heavy