Hotel berhampiran Metropolitan Lighthouse Bible Baptist Church di Baguio

Been checking in here regularly since November for business purposes. This is actually a good hotel specially for a quick fix for a back to back meeting or a long days work. Rooms are clean and necessary sanitary protocols are intact specially being a rooms division manager and working in the industry for almost 12 years i can personally attest that they are maintaining cleanliness on their rooms... Wifi is good though you need to re log in every 5 min of down time,,, though again its good when in use... overall this hotel is really qualified for a 3-4 star review... unfortunately they hired a someone that pulls them down... a rotten apple mixed with good ones... their front office agent named “LYN” made our stay here terrible specially when shes on duty.. (We are having a pleasant stay though when shes on day off or areadly off duty) Take note that we are staying on this property for 5 or more times per month. At first meeting, she even mentioned they dont accept card transaction, as mentioned i told her that im a rooms div manager and i can see a credit card terminal, even offered to teach her how to use it. And yes!!! Its confirmed that she really doesn’t know how to use one. Next is fro a simple request for a simple shampoo, borrowing of extra slippers, all this request are all being denied by this front office agent named LYN... Oh did i forget to mention that its hard to contact the front desk when shes on duty on graveyard? Again we are exactly on point shes sleeping on duty!!! I just dont get the point why does lyn always ask for my id when checking in well in fact all of her colleagues does not do this as im already on their records,,, maybe she also doesn’t know to use the system... lastly we ordered food outside as their resto is close... ever since it is being directly delivered by their staff after the food is being handed to the fo... I dont know if her stupidity struck again and just decided to ask me to go down and pick it up even lying that she only has the guard with him,, after mentioning to her that its always being delivered here on our room, then instantly one of the hk guys gave it with all respect.. To the general manager of this eurotel property, maam / sir, this agent will pull your property down. I really hope that necessary actions will be done. I also understand that maybe she is just hired recently and lack of training is not given due to the pandemic. But being a seasoned hotelier, this type of attitudes are usually untrainable already specially for someone working upfront.. I guess we already know what im suggesting. The guy front office supervisor is someone to commend though adding the new hk male attendant,,,actually all of the staff except Lyn...again a rotten apple on a set of good ones.. 😔

This is our first time with Microtel by Wyndham Baguio. We stayed for 3 days and 2 nights with my family, we had an incredible experience. The area and room are clean, the lobby smells wonderful. The complementary breakfast was also good, the taste, servings, and selection were acceptable. The Wi-Fi is okay, but sometimes it's cutting in and out (we stayed on the lower ground). But one thing made this hotel superb is the people. The staff from the front desk are professional, reliable, and courteous. The housekeepers greet you with a smile, even the security guards are hospitable. The location was also a big plus. We will definitely be back. Keep it up 😀

We had a great stay. If you just want relaxation, this hotel is a good choice. Stayed for 2 nights. Food is great and room rates are affordable as it already includes a breakfast buffet for two. Grumpy Joe is just a minute's walk away. Room service though can still be improved as we requested for room cleaning and we came back to the room uncleaned. But overall we had a great stay

The hotel is a boutique hotel and the theme/concept is good and has its appeal. We arrive after lunch and was told to wait for available rooms. No exact time was given but the girl at the reception was guessing around 3 which is beyond the standard 2 pm check in time.We waited by the reception area. After an hour I notice a newcomer who was able to check in so I went to the front desk about our room. The girl at the reception looked at me bewildered and ask me my name and seems at a lost. Another girl took over and after going through some papers, told us that we had a room. I wondered what would have happened if I didnt ask about it and just waited for them to approach us. The room is ample sized with an overhead fan which was working well. The beds are comfortable. There was only 1 pillow though which was small. I immediatedly called the reception for additional pillow explaining that I had a medical condition that needed me to be elevated while sleeping. The receptionist says that she will get back to me but doubted there was anything available since they had full occupancy. The girl never got back to me. There was a study table at the corner of the room with access to power supply. There was no AC but this is Baguio so it doesnt matter. THere was no ref. THere was a water boiler but no coffee or tea packs which is chargeable.The bathroom is ample and functions well. Water pressure is strong. There was a pad and a pencil at the side table but the pencil is all worn out. (not sharpened) Breakfast was at the 6th floor of the hotel. It was light and airy with a good view of the city. Choices were not much but food was good with an egg station, a salad bar and bread area. It was serviced buffet. Coffee was self serve and located in a corner of the room. One negative note here is that the sugar and creamer were served in bowls with teaspoons for customer to use. It would been more hygienic if they were in packets. Isnt there a covid protocol regarding this? The physical structure (rooms. function rooms. coffee shop) were quite good and as mentioned appealing. However, service is really poor. From the check in part of our stay, to not getting back to me on my request, to breakfast service where the clean ups were done sloppily, much can be improved on. Our hotels have always been distinguished by good service and hospitality and sadly Orchard is pretty off the chart.

We booked in this hotel because we already tried the other hotels in the city (Manor etc.) and our practice is to try others as well. We went in without any high expectations but we were pleasantly surprised. The facilities are clean and well-maintained, the service is good and the people are courteous, attentive, friendly and accommodating. The layout of the hotel is designed to allow breezy circulation of air. Lobby and Atrium layout is good. Rooms are also good, with AC (now a necessity in Baguio specially in summer!), ceiling fans and with balcony access (the views though may not be that great.) There is Wifi and the room TVs are Smart, for those who can't live without their Netflix and Youtube. Toilet and shower is also great, with good water pressure and hot water. Shower area is a bit narrow though, and there are no bidets for those looking for one. The usual toiletries are relatively complete with everything needed. The atrium is a nice venue and eating area. Speaking of eating, the buffet selection is OK with a variety of dishes, fruits, bread, drinks etc. The hotel resto (Outlook) is also good, albeit a bit on the expensive side. No hotel is perfect though and we had some concerns with this one. Some minor nitpicks we had are: the toilet paper in the CR is a bit flimsy/thin and only 1 roll is provided. There are no room napkins. Two not-so-minor issues we had are: The bed of my wife had a loud creaking for some reason, but mine was OK and so were the beds of our family members in the other room, so we lost a bit of sleep on that. Also, soundproofing was a bit lacking, as in both of the rooms we booked we could hear the neighbors talking and their TVs (I think the adjoining doors are a bit too thin.) Despite these, we still easily recommend this hotel to everyone who want to stay in the city. The facilities, service and people are above-average. An added advantage is that this hotel are just short drives from typical tourist spots (Mines View, Mansion, Wright park etc.), excepting the traffic, of course.

Quite disorganized. Triage slip - this is an important piece of paper that a traveller should always bring especially when going to Camp John Hay area. I was asked by the receptionist to hand her the triage slip when we were checking in. I thought it must be submitted to them that’s why it wasn’t returned to me. When we travelled to John Hay, we were blocked at the gate because we didn’t have it. We went back to the hotel and asked about it. The receptionist struggled to find it but eventually found it. Hotel luggage cart - we were about to go to our room and asked for assistance since we have a lot of bags/luggages with us. We waited for so long because they seemed struggling to find the cart, so we decided to go without it. Housekeeping request - on our third day, we called at the lobby to schedule cleaning and replacing everything that needs to be replaced. We were out the entire day and hoping the room is clean when we return, but to our surprise, nothing happened. A staff forcibly opening the door - early in the morning when we were still sleeping (and haven’t had enough sleep), someone was trying to open the door, and since it’s taking a while, I decided to rise up, went to the door and opened it. The staff apologized and said it was a mistake. I never got back to sleep and was not feeling well the entire day. Breakfast - I don’t know if it’s normal but I find it such a hassle to always get a coupon from the lobby daily, and present it to the cafe every morning. The time we plan to take breakfast everyday is also being asked. I know this is to manage/forecast the flow of requests, but one day when we weren’t able to show up on time, someone from the cafe called us to know what time we will eat. I appreciate the concern, but it was just about 8:30am, and what if we were still sleeping? We felt pressured to go down and eat, and that’s what we did. Friendliness - not all, but most of the staff are not used to greeting people. Other than these, there are still good things about this place, such as the location. It’s within the city center, so it’s easy to go around. The area feels safe as well.

Before the stay, the online booking process was very easy and intuitive. Upon arrival we were quickly checked in and our room was in immaculate condition, with a stunning view from the balcony. We were very impressed with the personalised welcome gift that was offered by the management, it made us feel very special. There were plenty amenities offered complimentary and there’s also the option to get a reasonably priced mini bar selection. The bedroom was very comfortable, and the view is outstanding. Although there’s no a/c, the ceiling fans do the job properly ( it’s even healthier) Everything has a feel of comfort and luxury, which is amazing value for the price. If there’s anything that would make this place even better would be to have more vegetarian options on the restaurant menu. The gardens are very neat and well taken care of, it’s such a pleasant walk around. I can’t finish without mentioning the outstanding and remarkable service that was provided to us by Alyssa, welcoming us on arrival with a genuine smile and going way beyond to make our stay truly unforgettable, she is indeed a star and a valuable asset to the Manor. We already can’t wait to return again :)

Whenever we go to Baguio, we always stay at Forest Lodge. Why do we keep coming back? Because they will always make you feel at home. Sometimes unexpected situations come up and that’s the time you will actually witness what cuts this hotel above the rest. I was recently diagnosed with asthma and since I wasn’t aware of all my triggers, I didn’t know that the fumes and the delicious smell from the kitchen would worsen my condition. Our rooms were close to the kitchen and I kept coughing so hard that my husband called the nurse. The manager (Neil Dominic), the nurse and the bellboy came to my rescue. They transferred us to a different floor in just a few minutes. The nurse checked my oxygen and even bought me my prescribed meds from the drugstore to make me feel better. After that, I was getting well already and yet, the manager and the nurse kept checking on us. They also told us that there is a standby shuttle ready to take us to the nearest hospital anytime. They delivered service beyond my expectations in such a short time. Our whole family feels we are really safe and well-taken cared of whenever we are there. Because of this, I will always call Forest Lodge my home in Baguio. Thank you so much for taking care of us during our stay there this Jan 2024. We look forward to seeing you soon.

The room is good, clean and huge! Though it looks old room but we enjoyed the stay. The location was good too because it was accissible to burnham park, actually we extend our stay for another night! The best thing in staying in this place was the food was so good, my children loves their sizzling sisig, crispy lechon, grilled liempo and everything they cooked! The staffs were friendly too! Commendable! 👍👍

The hotel is new. Staffs are very friendly and nice. Breakfast is good but not excellent. The room has a ceiling fan so we need to open the window and sliding door. Our room was facing residential area so there were dogs barking in the middle of the night.