Hotel berhampiran Nardaran Məscidi, Baku

We stayed two nights at this hotel, on the the first day and the last day of our stay at Baku. We got very different experience in the stay. The first stay was superb. We were picked up from the airport. The lady at the reception was very kind and helpful. They upgraded our room, which was very nice. We had a very good view from the window. Enjoyed our stay thoroughly. The second stay was equally bad. First, at the reception we had the worst experience of lifetime. We were supposed to pay 225 Azerbaijan Manat. I was in a great hurry to go to the toilet and gave my husband 245 Manat cash and went off. My husband was not aware about the tariff and thought we were supposed to pay 245 Manat and paid the whole amount to the gentleman at the reception who took the full amount and counted in front of my husband and kept it. My husband rechecked if he has to pay 245 and the receptionist said ”yes”. When I came to know about it, I went to the reception and asked him why he took 245, when the tariff was 225 Manat. He told me that he has taken only 225. He told the same to my husband. He refused to accept the fact that he has taken extra money. It was very strange for us, as we never expected it from a hotel. The money is small, but the feeling of being cheated made us feel miserable. Even the room given to us was quite bad. The hotel location is good, they offer pickup and drop to the airport. Breakfast is ok. But be careful, you may be cheated.

This is my 3rd visit to Baku because its a beautiful and vibrant city with many touristic places to visit.Especially the Azeri people are very cordeal and receptive.I think this is one of the safest cities of the world.The hotels are cheap and quote effordable.The transport system is superb one doesn't have to hire a taxi because it's metro network is widely spreader and cheap.

I don’t normally take the time to review places but considering that they market themselves as a 5 star hotel I want to make sure other people considering this hotel know what to expect at least. For context We stayed in this hotel for a week as a family (2 kids) in a connecting family room. First off when we arrived and checked in, the guy at reception said they would check our documents and to please wait in their restaurant. We ordered some drinks and waited. Meanwhile suddenly they start blasting Indian music so loud in the restaurant (it was only us and another family there) that we had to go ask them if they could please turn it back down again. I don’t know for who or why they put the music on so loud. This also happened when we ate breakfast one morning. After maybe 20 minutes we went to ask reception how check in was going and were only told that “they were checking”. We decided to go and get some late lunch since we didn’t know how long we needed to wait for them to “check” whatever they were checking. If the room wasn’t ready, it wouldn’t have been a problem if they simply said so and gave us a time frame for when it would be ready. But this was a taste of the service to come unfortunately. We had a connecting family room that had one bathroom to share. The master bedroom had only a window which was a small and by the ceiling facing out into the hallway (so no external window) which meant it was like sleeping with lights on all night as the hallway light were always on. In this case perhaps a curtain for that window would be good or installing sensor lights in the hallway so the light isn’t on unless someone is there. The rooms were SO warm and when we went to check about the air conditioning they told us it wasn’t working or they didn’t have it. (Not sure which was the correct answer) They couldn’t give us a straight answer. They told us the heating had been on the night before but that they had now switched it off and allowed for “air” instead. So whatever control you have in your room is basically useless. When we asked if they could allow for the air conditioning to be turned on they just told us they would sort it out but nothing got done. We had to sleep with the only external window open during the night so at least our kids could be more comfortable. Other important things to note - we got 2 towels for 4 people. We asked them to bring 2 more which wasn’t done. Only when we saw a cleaner outside in the hallway one evening (3 nights into our stay) did we get 2 more. - there was no cleaning the whole week. We asked for more water, asked if someone would come to at least remove the garbage and they told us they would send someone but never did. - as shown in the photos, one of the single beds was broken underneath. - several sheets/duvet covers were broken, one example shown in the photos. - there was cigarette burns on the double bed headboard despite it being a non-smoking room. Shown in photos. Also the bathr

Worst hotel experience ever, from the location a noisy late night restaurant to the drunken fights outside your room!!! strong stench of sewage in the room, mold in the shower cabin, musty smell of towels that are given one per person in a 4-star hotel(!) Met us, showed us one room, and in fact moved us into another The hotel administration could not settle the noisy guests who were behind our wall until two in the morning! The bed for two was completely unprepared, the two mattresses kept moving apart and it was not possible to sleep together The overall clean is questionable, dust on the windowsill, dirty carpeting, hair on the bed I do not recommend anyone to stay in this hotel

The reason why I came to Baku was that they told me a lot about Baku and I wanted to come and see it. It so happened that we came with a group and chose Qafqaz Baku City hotel. The hotel is beautiful and most of all, the staff have smiling faces, the rooms seem to have been renovated but they were clean, I thank all the staff and the night manager Mr Elfan, advised us on the best places to visit in Baku, and most importantly, he showed us the Old City on the map. In general, I left this hotel with good memories

Great hotel friendly staff and big rooms. Hotel is clean and rooms have everything you need with great views of the city. The rooms have floor to ceiling windows with views over the city the view are outstanding. The hotel is well placed for traveling next to rail station also 1k from city centre plenty of place to eat and drink.

Our stay at the Holiday Inn Baku was very comfortable.The Staff was warm and helpful. The Location is excellent. The Breakfast was sumptuous and the timings relaxed. One member of the Staff at breakfast took it on himself to remind us to come early, everyday. On a lighter note ! No complaints, we were always served well. The Rooms are large and well appointed, it was important for us as it was an 8 days stay. I would strongly recommend this Hotel for Stay in Baku.

Мне очень понравился этот отель. Душевный и приветливый персонал, хорошие удобные номера. Достаточно хорошее питание-мы покупали проживание с завтраками. Колбасы, сыр, яичница, сосиски, яйца, овощи. Давали фрукты : яблоки, груши и мандарины. Подают несколько видов соков, чай, кофе. При отеле есть спа центр, мне очень понравился хамам и финская сауна с бассейном-это бесплатно для постояльцев. Отель находится не в самом центре города, но рядом есть станция метро Низами, или можно доехать на такси, оно в городе дешевое. Мы пользовались убером. Недалеко есть супермаркет Grandmart, сеть магазинов Bravo. А если пройти чуть вниз по дороге, можно зайти в кафе Zaura, единственное место по моему мнению, где можно недорого поесть горячее и супы. Важный момент при оплате проживания -если вы оплачиваете на месте, то принимают только доллары и манаты. Я очень рекомендую этот отель, здесь создано все для комфортного отдыха!

The front desk were reluctant to provide additional water bottles. I had the family suite booked and still they were reluctant to provide more than 2 bottles of water which was pretty annoying. The breakfast area was too crowded and I guess to address this the breakfast timing should be 7:00 to 10:30, closing up at 10:00 is making it too crowded between 9:30 and 10:00 and the moment it is 10:00 you will find the restaurant people winding and talking all things inside. Too much chaotic and rude.

من أفضل فنادق باكو من ناحية الموقع والإطلالة وتوفر المواقف المجانية وكما هو معروف مجموعة Accor مميزة في فنادقها ،وكنت قد جربت مجموعة من الفنادق الأخرى في نفس الفترة ولكن لا توجد مقارنة . شكر خاص لكافة العاملين في الفندق وبالخصوص العاملين في المطعم والإستقبال.