Hotel dengan balcony di Barcelonès

As a repeat guest of Catalonia Hotels & Resorts (I’ve stayed at Catalonia Square 4* Sup several times and consider myself a loyal member of the chain), I had high expectations when booking Catalonia Passeig de Gràcia 4*. Unfortunately, this stay was a complete letdown. I’ll start with the positives: the location is excellent, and the room itself was clean and comfortable. Beyond that, however, there was a striking absence of genuine hospitality. The luggage delivery service felt staged and carried an obvious expectation of tips, more reminiscent of a comedic trope than professional hotel service. As a returning guest, I received zero acknowledgment or mention of any loyalty recognition. To make matters worse, the reception staff at checkout didn’t even bother to say “thank you” or “goodbye.” The overall demeanor felt indifferent, as though accommodating guests was a burden rather than their responsibility. What’s particularly concerning is the complete lack of transparency regarding costs. Trip.com does not receive the full pricing breakdown from the hotel, which results in misleading booking conditions. There was absolutely no mention of a required deposit during the reservation process. Yet, I was charged a €200 hold for a two-night stay, allegedly to cover minibar charges or potential room damage. At checkout, no one inspected the room. If there’s no verification process, what is the real purpose of withholding funds? It felt less like a standard safeguard and more like an unnecessary financial hurdle. Even more troubling was the city tax discrepancy. My booking voucher clearly stated a €12.45 tourist tax, but I was charged €19.50 upon departure. When I questioned the difference, I received no explanation and was not provided with an official receipt. For a 4-star property, this level of billing opacity is unacceptable. The hotel’s policies and general atmosphere feel rigidly outdated, evoking 19th-century formality without any of the accompanying warmth or modern guest care. Finally, the breakfast was notably underwhelming: limited selection, repetitive, and well below the standard expected at this price point. While my previous experiences at Catalonia Square have always been positive and professional, Catalonia Passeig de Gràcia failed to meet even basic standards of courtesy, transparency, and service. I strongly advise future guests to verify all fees directly with the hotel before arrival and to keep detailed records of any charges. Until management addresses these operational gaps, I cannot recommend this property to fellow travelers or to loyal guests of the Catalonia chain.

Hotel ini terletak di kawasan yang tenang di tengah-tengah kesibukan dan kesibukan, menawarkan akses mudah ke pelbagai destinasi. Perhentian bas betul-betul di luar menyediakan akses terus ke Sagrada Familia, dan ia terletak 10 minit berjalan kaki ke Batlló dan Casa Milà. Hotel ini kecil tetapi bersih dan kemas. Teksi dari stesen kereta api ke hotel berharga kurang daripada 20 euro, dan teksi ke lapangan terbang hanya mengambil masa setengah jam.

I stayed here for three nights and was quite disappointed with the experience. First of all, there was no kettle and no complimentary drinking water provided. The water bottles inside the fridge looked like they were free, but it turned out they were charged separately—something we only discovered at checkout, which felt very misleading. On the second day, the sink became clogged, and later that evening we even had electrical issues in the room. And also no fresh towels were provided through this day. Even the cheap instant coffee from the in-room coffee machine wasn’t complimentary—you have to pay extra for that too. Finally, be aware that the sauna is not located inside the hotel itself. You actually need to cross the street to access it, which was quite inconvenient. Overall, the facilities and service didn’t meet expectations, especially for the price. I would not recommend this hotel unless they improve transparency and basic guest comfort.

We stayed with my spouse and child. I would generally recommend Hesperia Hotel to everyone. The hotel's location is very good. The rooms are spacious. The staff are friendly and helpful. Most importantly, it is a quiet hotel with no noise. For those who want to enjoy the Barcelona view, I recommend staying on the 11th floor or higher.

Onix Fira seems like a junior hotel in that it has a great deal of potential, but consistently falls short and seems to be having some crisis of identity and growing pains as a hotel. TLDR: I would not stay here again at the rate I paid at booking. It is a decent hotel, but one should only pay $105-$120/night for what it offers. Here’s what’s going right for it: - very clean facilities and room - located across from a mall that also has a grocery store , which is great for grabbing anything you forgot to pack or raw veggies - a nice 2nd floor reading area - a nice rooftop terrace for doing yoga if you bring a mat I have 3 years of experience working for major brand hotels. Here’s where I think Onix Fira can stand to improve: - greeting guests at reception (did a guest have a long journey? Express curiosity, compassion and enthusiasm for the effort they’ve already made. No one wants to be on a 14 hour flight and be received by someone in a bad mood who looks like they have better things to do). - common sense fixes: a) put hooks on the bathroom doors so guests can hang wet towels, b) have a soap dish for your soap, c) the consequence of imitation stainless steel buttons for the toilet.. they leave fingerprint stains that look gross, d) have a blanket or bedspread available in the room and not just the top sheet even though it’s hot out, e) add hair dryers in bathroom, f) have a complimentary bottle of water ready for guests when they enter tthieir room, especially if it’s 90 degree weather in the summer. That’s humane. And no one charging $200/night+ has any business offering less - more pool lounge chairs during the summer - advertise with photos that don’t use a fishbowl lens, be honest that the pool is small - advertise honestly that one must climb 1.5 slights of stairs to reach pool. That’s an accessibility issue for disabled guests - have replenished towels available for guests - have the pool hours actually open during posted hours - offer activities for solo travelers to socialize; you have a whole beautiful 2nd floor level that could be a great space for games, wine tasting, a silly interaction of your choice. I never saw anyone use this space and activities could make the stay more worthwhile. - offer concierge services and recommendations - have a manager on duty available to talk to guests 7 days/week -consider different hallway lighting than red light; red light feels like a ******* Some specific stuff that went wrong in my stay: - key card for room stopped working after one night - power/electricity/AC went out 3x in one night - no one advertised there was construction in front of the hotel .. a total eyesore and noisy during weekdays - drunk guy wandering my floor thst no one stopped at reception and/or no one accompanied him to his room to make sure he wasn’t upsetting - no manager or person with decision making power was available to answer questions - no complimentary services offered for various inconveniences, not even empathy offered Hope things get better!

Hotel are very nice and warm also cozy, the reception are friendly and helpful. Location near many Asian restaurants and supermarkets. It's a great experience staying at this hotel

This apartment was all we hoped for, the location suited us very well, right next to Sagrada Familia and close to a good supermarket, cafes, restaurants and bars. We can definitely recommend an Italian restaurant a few minutes walk away, Paisano Bistro where we ate a couple of times, along with a fast food pasta place for food on the go (quirky, write on the walls) Pasta Lucia. Most places in the area did close around midnight. The apartment 306 was perfect for our needs, a family of 4 including 2 daughters 25 & 21, we were celebrating my Husband’s 60th Birthday. It has a great living area with sofa and dining table/chairs modern kitchen, a full shower room and another room with WC and sink, along with a small balcony over looking the street below. There are two reasonable sized bedrooms, the view from the master room is nothing to speak about, onto the inner courtyard. Lots of storage / wardrobe space in the main bedroom, a little less in the twin. I did take a dining chair into our bedroom to sit in front of the long mirror as there is a socket there for hair appliances, but there is no dressing table. There were little extras included like dishwasher tablets, dishcloth, tea towel, washing up liquid, hand soap in the bathrooms, shampoo, conditioner and body wash along with tea supplies etc…There was a coffee machine but no coffee pods. Bottled water which would be replenished on request to reception. The air conditioning in the apartment is great, inside the apartment we would not have known that it reached 36 degrees outside on some days! The roof top terraces are a great bonus, with loungers and terrace furniture. They are open until 10pm. Note it is only a plunge pool, not a swimming pool. The view of the Sagrada Familia from up there was amazing! We didn’t use the gym, apart from my daughter booked it privately to take advantage of a special offer “Monday full body massage” for 40 euros. We arrived mid morning and called to leave our luggage, check in was from 3pm, but they were happy to store our luggage so that we could spend the day exploring the area. Irene and Tamara on reception were both lovely and really helpful, as was the English gentleman who later showed us around our apartment, sorry I didn’t catch his name. We thoroughly enjoyed our stay, and there was nothing that we would have changed. Thank you to all the staff for a great stay!  Note- you cannot leave your luggage after checkout, however I booked luggage storage a few minutes away costing around £20 for two large cases, and 4 under seat bags. I sourced this myself as there are companies advertised at reception and in the lift, however they worked out more expensive. The storage we used worked perfectly.

The check in experience was so horrible. After I presented my passport to the receptionists (3 guys) in hotel front desk, they kept requesting me to show the boarding pass of my cancelled flight. If i could not show it, they don’t allow me to check in. I argued with them why I have to show my boarding pass and how can I have boarding pass if my flight is cancelled. They insisted I have to show, otherwise I could not check in. Their attitudes were so rude and I spent almost 40 min to show all documents I have on-hand, then they gave me my room key. The room assigned to me is not so comfortable because it is on ground floor without window facing outside streets. I don’t think it is tourist friendly at all.

I loved the hotel, it's big, it always has air conditioning so it feels like a cool place. In the kitchen there is a large dining room where you can heat your food and refill your water bottle. The room is small I stayed in female of 6 and well the locker is under the bed so you have to sit on the floor and so there is no chair to use in the room. The air in the room is great. The perfect bedspread! There is no external noise but the private bathroom is too small the minimal shower they should put something for the floor because it is all wet but in general I loved the place! The wifi works perfectly

The staff were genuinely lovely and welcoming, which we really appreciated. However, there were several aspects of our stay that left us disappointed. Firstly, the room we stayed in didn’t quite match the photos we had seen online, which gave us different expectations. We had requested a double bed, and while I understand this is subject to availability, we were still a bit let down that it wasn’t accommodated. The biggest issue for us was the cleanliness of the room. There was noticeable dust throughout, and the bathtub had visible stains or scratches. More concerning was the toilet, which had marks underneath the seat that suggested it hadn’t been properly cleaned. Additionally, I was expecting a shower rather than just a bathtub, which wasn’t ideal. Regarding the facilities, the swimming pool appeared to be open, but the water was freezing, which made it unusable. There were also no lounge chairs by the pool, which made us question whether it was actually in use, though we were never informed otherwise. We had to specifically request access to the sauna, but after the experience with the pool, we didn’t see much point in using it. Overall, while the staff were great, the stay didn’t quite live up to expectations—mainly due to the cleanliness and the limited use of the amenities.