Hotel dengan balcony di Barcelonès

As a repeat guest of Catalonia Hotels & Resorts (I’ve stayed at Catalonia Square 4* Sup several times and consider myself a loyal member of the chain), I had high expectations when booking Catalonia Passeig de Gràcia 4*. Unfortunately, this stay was a complete letdown. I’ll start with the positives: the location is excellent, and the room itself was clean and comfortable. Beyond that, however, there was a striking absence of genuine hospitality. The luggage delivery service felt staged and carried an obvious expectation of tips, more reminiscent of a comedic trope than professional hotel service. As a returning guest, I received zero acknowledgment or mention of any loyalty recognition. To make matters worse, the reception staff at checkout didn’t even bother to say “thank you” or “goodbye.” The overall demeanor felt indifferent, as though accommodating guests was a burden rather than their responsibility. What’s particularly concerning is the complete lack of transparency regarding costs. Trip.com does not receive the full pricing breakdown from the hotel, which results in misleading booking conditions. There was absolutely no mention of a required deposit during the reservation process. Yet, I was charged a €200 hold for a two-night stay, allegedly to cover minibar charges or potential room damage. At checkout, no one inspected the room. If there’s no verification process, what is the real purpose of withholding funds? It felt less like a standard safeguard and more like an unnecessary financial hurdle. Even more troubling was the city tax discrepancy. My booking voucher clearly stated a €12.45 tourist tax, but I was charged €19.50 upon departure. When I questioned the difference, I received no explanation and was not provided with an official receipt. For a 4-star property, this level of billing opacity is unacceptable. The hotel’s policies and general atmosphere feel rigidly outdated, evoking 19th-century formality without any of the accompanying warmth or modern guest care. Finally, the breakfast was notably underwhelming: limited selection, repetitive, and well below the standard expected at this price point. While my previous experiences at Catalonia Square have always been positive and professional, Catalonia Passeig de Gràcia failed to meet even basic standards of courtesy, transparency, and service. I strongly advise future guests to verify all fees directly with the hotel before arrival and to keep detailed records of any charges. Until management addresses these operational gaps, I cannot recommend this property to fellow travelers or to loyal guests of the Catalonia chain.

We had a lovely stay here.  A nice small hotel without the crowds.  Check in was a bit slow, but the room was cosy and had sufficient soace.  Bathroom lovely and clean and tidy.  Mini bar well stocked with a variety of items.  Excellent central location and staff were helpful.  We didnt habe breakfast (our choice) we just went to a local codfee shop each day.  Thank you.

Hotel is in a good location, close to good restaurants and walking distance to a few landmarks. The shower has good pressure and quite big, room is spacious with a good working air conditioner. The room did have a bit of a stale smell in the afternoon after a long hot day, but nothing major. Only negative is that the staff calculated the city tax wrong at check in and had to pay an additional amount at checkout.

I stayed here for three nights and was quite disappointed with the experience. First of all, there was no kettle and no complimentary drinking water provided. The water bottles inside the fridge looked like they were free, but it turned out they were charged separately—something we only discovered at checkout, which felt very misleading. On the second day, the sink became clogged, and later that evening we even had electrical issues in the room. And also no fresh towels were provided through this day. Even the cheap instant coffee from the in-room coffee machine wasn’t complimentary—you have to pay extra for that too. Finally, be aware that the sauna is not located inside the hotel itself. You actually need to cross the street to access it, which was quite inconvenient. Overall, the facilities and service didn’t meet expectations, especially for the price. I would not recommend this hotel unless they improve transparency and basic guest comfort.

The staff were super friendly and welcoming! There was a Chinese lady named Jing Li or Jing Jing (sorry, I can’t quite remember her name!) who checked me in late at night. She was lovely, kind, and welcoming despite the late hour, so a special thanks to her for making me feel so welcome from the moment I arrived. The room was clean and spacious, and so was the bathroom. The location was amazing as well! Had a great stay overall and would highly recommend!

Such a bargain! The hotel was amazing and great value for money. The receptionists were lovely and really made our stay worthwhile. Amazing location! And they even had a swimming pool available for us to use!!!! Would definitely go bac

This hotel does not worth the price The AC in the room is very old So it makes so much noise The toilet has only one hook There are four towel and I have nowhere to hang them after using The toilet seat belt is so close to the wall The shower door cannot shut tightly, there is a gap, all shower water spilling out No complimentary water

Good location, we booked the private room with ensuite bathroom, the room have a balcony. We are able to view the top of Sagrada Familia from balcony. We would like to special thanks to Ms Yeniken on her extraordinary service, she is very friendly and helpful. She provided us to check in early after we arrived early morning, and give the complimentary breakfast on my birthday day. Really appreciate it.

We stayed in Eurohotel (not this branch) in Barcelona 10 over years ago and had a lovely experience with the hotel except it was a bit far from town. It is a bit disappointed with the rooms and facilities for this round. Location wise is perfect if using bus as many buses passes by the nearest bus stop which is 3 min walk from hotel and most of them will be stopping at Plaza Espanya otherwise can catch the metro which is 2 bus stop away. No restaurant nearby hotel but many to choose from at the Europa ¦ Fira metro station, 2 bus stop away. There isn't kettle & tea /coffee facility in the room; shower finishing was quite poor as well. Staff are friendly. we even requested the shower gel in the small bottle despite what were being supplied in the room which we are not comfortable with the smell, it smell like hair perming solution.

The hotel is located a few minutes walk from Casa Batlló, as well as the metro station. The hotel was cute, staffs at the receptional are rather friendly. The room was big enough to open large suitcases. The design might not be my cup of tea, but I like that they hide the TV, especially the red lights. What we didn't like is the mattress, we both have very serious back pain after our first night sleep, we stayed for 3 nights, it was a nightmare. Perhaps people like soft mattress here in Barcelona. The walls are not sound proofed, in the morning the cleaning lady woke us up by talking loudly in the room next door, and at night the lady next door talking on the phone regardlessly. We could hear every single word she said, needless to disclose here.