Hotel dengan Balkoni di Reykjavik

The staff, accommodations, and location at the Reykjavik Residence Hotel were exceptional! We traveled with 3 families from the USA to Iceland with our elderly parents as part of our dad's 80th birthday bucket list. We corresponded with the hotel staff via email before our trip and they were very prompt and helpful in answering questions. You never know when you're emailing a hotel operation if you'll even get a reply. Imagine our delight when they replied quickly and were extremely helpful, even with offering restaurant suggestions or to call taxis for us. We organized the airport pickup car service which made our arrival very easy. With 6 people and lots of luggage, the car size was adequate and driver very professional. The driver took us to the hotel reception desk. We'd taken a red-eye flight and the hotel staff greeted us with a very warm welcome. They offered us coffee, a place to sit, and use of bathrooms. The reception area was comfortable and the bathroom even had a full-size luxurious tiled shower if needed (definitely not a truck stop shower here!). Our rooms weren't ready so they stored our luggage at no charge and were very accommodating when we needed to retrieve items. Upon check-in, they called a taxi to transport us and our luggage and to the building. It was only a few minutes walk, but this was very thoughtful considering it was a cold and windy winter day. Our building was newly renovated and was very clean and fresh. We had rooms on the basement level, the main level, and the top floor. Each room was spacious, had a large kitchen, and clean and comfortable bathrooms. The basement room had a full-size sliding door that walked outside. The top room had a mini balcony that overlooked the harbor. We'd read some reviews about a sulphur smell in the bathrooms or the water supply. We didn't experience this at all. In fact, we routinely filled our water bottles with the tap water in the rooms and it was perfect to drink. They performed daily housekeeping service automatically and we left laundry one day which was returned within 24 hours with no problems. Definitely take the breakfast option. The bread is baked fresh, filled with air pockets and crusty outside. Hard boiled eggs, fresh fruit, yogurt (skyr), meats, and cheese. This was a great way to start the day. Coffee was included in the room and the kitchens also had mini-fridges which included a supply of milk and apple juice. The beds were very comfortable and rooms were well-heated. Wi-fi was fast and included. We spent one week at the hotel and highly recommend staying here. It was the size and layout of an apartment, with the amenities and service of a 5-star hotel. Things to watch out for: If you're traveling with others, try to arrange to be in the same building. The buildings are definitely spread out and are a far distance from the reception area. If we'd been in separate buildings, it would have been much more difficult t

I’m trying to write a balanced review … so here goes … Benefits: Location Clean rooms L’OR coffee machine … but there is a but later on …. Nice chocolate offered on check in but just slapped into my hand! 2 x bottles of water offered again just dumped into my hand no here we are complementary snacks and water on behalf of Canopy Hilton … I found this level of service not good. Set backs: Diamond member - remember a serious amount of money spent at Hilton brand hotels and extreme loyalty to the Hilton brand - No upgrade offered, but suites still Showing on Hilton app for entire stay and on booking.com Canopy Hilton might have shown the same commitment back to top tier members loyalty and in-fact a poor attitude and extremely lacking in customer service on front desk I would say 8/10 times during stay. No milk for L’OR coffee machine only creamer!! No milk for tea in room Poor bathroom amenities no shower cap, no toothbrushes, no razors etc had to ask not great! Housekeeping said they had none … asked at front desk and the Hilton colleague opened a draw full of amenities!!! Making guests go down to reception to beg instead of just providing in room!!! Demonstrates Poor customer service. Then to be told we may not have orange socks or shower caps we may have run out … surely at a top rated brand hotel there is stock take and orders are placed in a timely fashion! Not impressive from Canopy Hilton at all. No orange socks in room, but left bathrobes again poor customer service. No welcome to Canopy Hilton thank you for being a diamond member …. Again poor customer service not recognizing loyalty. No executive lounge - no drinks vouchers given to diamond members as in other Hiltons - seems mean and lacking in customer service. All in all as a diamond member felt a little let down after really looking forward to my trip especially at this brand of Hilton in a great location. Feels run by people who either haven’t been trained adequately, they have no commitment to the Hilton brand or simply just have no idea about hospitality.

Most probably the best hotel in Reykjavik, modern, new, everything in great condition and with a great location. That being said it is a very expensive hotel even for Icelandic standards. So let me start with the highlights of this hotel: - Very comfortable and great materials condition. - AC with individual room adjustable temperature is a great plus for Iceland. - I got the basic room and it felt big enough, modern and super clean. The bathroom was also big but there was no bathtub unfortunately. Great comfortable bed and sheets. - Le Labo bath products are truly amazing. One of the best I ever tried! I also appreciated that for ecologic reasons they weren't in non reusable small plastic bottles. - The rooms are silent and relaxing. I would change the black TV furniture as black always highlight the dust on it.. even when the room is nicely cleaned. - The breakfast is big and overall with good quality. But daily variation should be bigger. - The location is perfect to stroll along the shops and walking distance to the most important city spots. - The spa is beautiful and very interesting. Probably the most well designed small spa in a city hotel I have ever seen. Complimentary use of the spa is a very nice touch indeed. Although it was a really good expericence in no way this was a perfect stay specially when the price tag is considered: - The hall and corridors cleaning left too much to be desirable. At least at 3rd floor corridor there was dust, earth and stains that remained for the whole 3 night stay. It is strange as the rooms are really well cleaned (maybe it's a different team? maybe someone forgot that the corridors are also to be cleaned?). - The reception. It is always busy and sometimes feels chaotic at the proper hotel entrance. I also felt that some guest were treated differently and with more care. I got no welcome drink or even the suggestion to leave the bags. That's ok for me but then I realized the guest next to me was immediately offered all of this. I mean.. consistency is important at this level. - Hidden fees. Ok maybe it was a misunderstanding but when we arrived we were told that the hotel had valet parking only. But nobody told us the extortion each night of it. At the chekout there it was though. Also in the breakfast there was no specific tag with the champagne price but after I filled a glass with it a waiter quickly send me the bill to sign. I mean it is very bad to mix not included stuff in the buffet. Also every egg besides the scramble had a price tag. I mean for almost 700 euros a night is it reasonable to charge for a egg toast?. - The room curtains. Beautifull but totally off for iceland summer status (2-3hours of darkness). Light comes in in every curtain fold so it is impossible to cover it. Every night I woke up several times due to too much outdoor light in the rooms. This should be quickly addressed. It honestly really bothered me. - The spa only opens at 12h00 meaning you cannot use it

perfect location and friendly reception. All bath sets are L'Occitane´s, which i prefer the most. A small coffee machine in the room. A little improvment could be the light in the room, which is a little bit dark for me, but someone will like it.

The location of the hotel is wonderful. It's very convenient to get on and off buses. Especially for the Tour Buses. A lot of restaurants, bars, and souvenir shops around there. I highly recommend travelers to stay there.

Very interesting hotel, with library and theater. Very good location, with good restaurants and attractions in walking distance

Great stay at this hotel. It is a good 30 minute walk to the marina but you get to walk down the main shopping route which was great. Fabulous location if you have booked trips because bus stop 12 is right outside the hotel. It can get busy there when people are getting picked up and dropped off but the excursions are well organised and traffic moves quickly. Clean and modern hotel with continental style breakfast. Nice rooms.

Super disappointing experience from one of the nicest hiltons in Iceland. I have been a loyal diamond member for several years and this hotels service is seriously lacking. We specifically chose this one because the other Hilton in town had mediocre reviews regarding their service and this one was significantly better, but our experience was not the case. Starting from check in, no upgrades available. This is fine as I believe they were close to sold out. It was my husband's birthday and the front desk person handed me a piece of chocolate and that was in honor of his birthday??? Wild. Surely there was something small but nice they could've done but that was insulting. No help with bags and parking was a nightmare trying to find. Initial thoughts was that the room was so cute and we had the cutest balcony, which was a plus. They also offered free drinks in the lounge from 5-6. We went to dinner for three hours and came back to our room untouched. We thought maybe it was because they don't offer turndown service, which turns out they do. Housekeeping service is atrocious. No turn down service on any of the days we were there, nor housekeeping service. We asked the front desk if this is something we have to request, to which he said they are supposed to come twice daily without a request. We were shocked our room was purposely missed at least 3 times during our stay. Not even towels were replaced and front desk had sent them up along with waters. Nothing else was offered to rectify the situation which is not what we want to see or hear after hiking and sightseeing for 12 hours. We were out of the room from 8am until 9pm I am a loyal Hilton enthusiast but this one significantly missed the mark. We stayed at the edition last year and wanted to try something new. If you are looking for service, go to the edition. You won't get that here.

The hotel was perfect for visiting Iceland. Clean, new, with sleek decor. It was actually prefect for the rate and this type of trip. As a Hilton gold member, I had access to the spa amenities and daily breakfast. Everyone at the hotel was friendly and accommodating. The only thing I would note would be the lack of air conditioning controls in the room. I don’t think you can control your ac/ heat as the room only had a thermostat that you can raise up or down but couldn’t select cold or hot. The room did get stuffy at night so we had to open the window for air. Also my room faced the wall. There was absolutely nothing to look at other than a concrete wall. Other than that, our stay was great and the price was very reasonable. I booked a massage the last day of my stay and I enjoyed the spa offerings.

The space in this apartment-hotel was great, very large and lots of room to spread. The kitchen was well equipped and there's a ton of natural daylight. Its location is on one end of the ”main” pedestrian walk full of shops, restaurants, and bars. It needs just a bit of TLC of some obvious items that are broken, such as door handles, which baffles me as to why they haven't sent someone to tighten the 3 loose door handles, it will take a totalof 30 minutes to fix them! We would stay here again.