Hotel dengan balcony di Ashigarashimo District

第一次體驗這種純日式旅館，雖然衹是匆忙的住了一晚，但體驗十分豐富多彩。服務人員熱情且貼心，雖然幾乎全靠翻譯機和肢體語言，也並沒有影響我們交流。負責照顧我們的阿姨會耐心幫我們換裝，提醒我們去欣賞櫻花，問問我們去哪玩，感覺特別像自家親戚在照顧來旅行的孩子。這大概就是家庭旅館的含義吧。晚餐和早餐都十分美味，且充足！女生真真是吃不完啊！在得知我們有人生日，更是得到了手寫的祝福卡片，感動極了！我們朋友約好下次要多留點時間再來這裏！

hotel was well located. Easy self check in. The issue was depending on the floor and tree in front, you might hand up with no view on the mount fuji for some room. need to ensure you reach 3rd floor or above to get view, overwise if floor 2 or 3, it would depend on the rooms as some rooms have tree in front.

Pastikan anda memilih bilik pemandangan tasik yang tidak dapat dikalahkan di Bangunan Timur atau Barat! Hotel ini direka oleh artis terkenal, termasuk karya Togo Murano pada tahun 1978. Kerusi angsa merah yang terkenal dan sofa di dalam bilik tetamu penuh dengan rasa kontemporari. Kolam air panas dilengkapi sepenuhnya. Jangan risau tentang perjalanan yang bergelombang. Mata air panas dan makanan yang lazat serta-merta menghilangkan kepenatan hari itu. Satu-satunya kelemahan ialah jurang antara perkhidmatan lama dan baharu membawa perasaan yang sama sekali berbeza. Komunikasi bahasa adalah masalah biasa semasa melancong di Jepun, tetapi latihan hotel untuk pekerja baharu perlu diperkukuhkan dengan segera.

During our recent stay at Yumoto Fujiya Hotel, we found the location to be very convenient, making it easy to explore the beautiful surroundings of Hakone. The room we stayed in was clean and well-maintained, which contributed positively to our overall comfort. While most of the staff were generally polite, we felt that there was room for improvement in terms of warmth and friendliness, particularly from the reception staff. We appreciated the exceptional welcome from the doorman, who was genuinely friendly and made a positive first impression. One area that needs attention is the breakfast. We noticed a lack of variety, as nearly 90% of the items remained the same throughout our stay. It would be great to see more changes in the menu to enhance the dining experience. We had a disappointing experience at the hotel's Japanese restaurant “Night Snacks (Pub)”. The lady server displayed a lack of warmth and friendliness and did not engage with us during our meals. Totally no smile on her face. It was disheartening to see her provide a more attentive service to the local Japanese customers, which left us feeling unwelcome.  She should be send for some customer services courses to improve her services especially for a hotel outlet. It’s a total disappointment for tourists to bring back such experience.  However, in stark contrast, the staff at the sashimi counter were outstanding. He greeted us with friendly smiles and made us feel acknowledged. The sashimi he prepared was exceptional and truly delicious, earning high praise. Overall, while there were some highlights during our stay, the negative experiences overshadowed the positives. I would rate our overall experience at Yumoto Fujiya Hotel as a 5/10. Given the factors mentioned, I would prefer to explore other hotel options during our next visit to Hakone.

Yama No Chaya has its own beauty and serenity. I personally don’t find it hard to locate - 2 bus stops away from Hakone Yumoto station + a 5 minutes walk are worth the stay. (Bus service stopped for one of the days due to bad weather and we walked for 20 minutes to Hakone Yumoto Station - all good) The team is very hospitable - they also have some English and Chinese speaking staff otherwise simple English is not an issue to communicate. Our butler - Sandip always carry a smile with him, and he ensured we are very well taken care of. Every morning, the team will prepare heat pack and umbrellas for us (it was raining and snowing). In the evening, they made tea and prepared snacks (vary from mochi to sushi) for us upon our returned. The room we booked is Yamano Ichigo (main wing) - just nice for 2. The viewing platform was where we relaxed every evening and we soaked our tiredness away in our very own private onsen at the basement. Despite of having our own private onsen, I still went to visit 3 other public onsen within the Ryokan - you will not be disappointed. Our room came with daily breakfast and we added on dinner for 1 night. I must say the chef and culinary team put in their passion and effort to prepare all the dishes. It’s not common for a visitor like me to taste Kaisekai cuisine which I enjoyed very much. You need to take time and an empty stomach to full experience it :) However, my partner and I weren’t used to heavy breakfast and our butler noticed it - we get to change to western style for the rest of the stay which was equally delicious. We are thankful that we minimised food wastage. Overall, we felt pampered during our stay at Yama no Chaya :) I will return again in the future when I visit Hakone.

The room is spacious as advertised, the hotel is a bit old but overall is still comfortable and relaxing. The in room hot spring is awesome with nice view of the lake. The open air public bath is not very big but it's fine when no crowded. The observatory deck (Take the stairs from 4th floor) is slightly below expectations due to the handprints on the window but it's still a nice place to chill. The food for dinner and breakfast have limited choices but the taste is good. You can have the view of Mt Fuji outside the lounge on a clear sky day. Free shuttle from hotel is available to pick up at Motohakone pier and the bus (Hakone Free Pass) to Hakone Yumoto station is available at the front of the hotel.

Service and amenities were excellent but hotel transportation is inadequate for visitors to this area. You are basically relying on prearranged hotel food service unless you like Italian every night or else there is no reliable way of getting into Gora or nearby eateries safely especially at night. Uber or taxis are unreliable and non existence while we were there. We ended up buying food during the day and use hotel microwave to heat up our dinner.

I booked the suite for me + 2 of my friends. Honestly the room is huge and can easily accommodate 4/5 people. The room is clean and the public onsen is great, you can also ask the counter for the private onsen key, however there is only 1 private onsen room, so you will have to wait if someone else is using it. The breakfast included is amazing as well, they will also ask for your allergies or dietary restriction to accommodate for you if you have any. You can also select between the Western or Japanese Breakfast too. There is also the Mori No Yu + Yunessun, which is a public onsen & a water amusement park, that is free to visit nearby as well. You simply have to ask the counter to give you the free ticket QR to visit the place. Just need to remember that the towels provided at the facilities are for both, so you need to keep them and not return it early if you want to visit both facilities. The only negative I have is the location, it is located near the bus stop so if you have Hakone Free Pass, you will be able to reach there easily but it's still quite up in the mountain. There also isn't much nearby restaurant options as well, so you might have to consider their dinner menu at the Ryokan if you are planning to stay there for multiple days as well.

Hi everyone, It was very beautiful place to stay, very peaceful, clean and comfortable. Large room, beautiful view and onsen was very good. To those not travelling by car, you need to get a bus Hakone freepass to get around. You can purchase it online, this is a big help. One of the biggest problem was when we arrived the bus station at bus stop no. 252 ( Sengoku-kogen), we called the hotel to arrange to be pick up from the bus station no. 252, we have terrible language problems. They don't understand where was bus stop 252. They don't recognise there is a coffee shop, Lawson and little police station. Finally we have to pull our luggageas all the way to the hotel. Majority of the road was uphill and very little lighting ... Near bus stop number 252, you can see Lawson, a coffee shop and little police station. On the second day, the shuttle bus service took us out to the musuem. We walked back from the museums, it took about 90mins to walk back to the hotel. We were told the bus ticket have to purchase at the counter Tokendai. We were stucked in the hotel for two days, because we really don't know where to apply which bus tickets. On the third day, the hotel shuttle took us to another musuem, we were very thankful a lady from a musuem inform us we can get the ticket Hakone free pass online. On the fourth day, we just realised Tokendai ( cruise) very close to the hotel. Luckily we managed to get around for the last day of our stay. Overall we enjoyed the stay. The receptionists were very polite and tried to help. We have communication breakdown, they were continually apologises. Big thank you for the trip.com to solve the problem.

My husband and I stayed at Hotel Okada for 2 nights for our honeymoon, and it was a truly wonderful experience. • Honeymoon Surprise: The staff provided excellent service and even prepared a thoughtful welcome gift for our honeymoon, which made us feel very special. • The Room & Amenities: Our room was spacious, spotless, and very quiet. The highlight was definitely the private open-air bath in the room—so relaxing and peaceful. We were also pleasantly surprised to find complimentary skincare sets and facial masks provided in the room. It shows great attention to detail. • Dining: Both the breakfast and dinner buffets offered a wide variety of delicious options. • Location: Getting to the train station is easy with the shuttle bus that runs on a reliable schedule. If you prefer to walk, it's a pleasant 19-minute walk.