Cari Hotel dengan Balkoni di Almaty

Stayed there for a night during my KZ trip, the hotel is located at a very comfortable location , the hotel rooms looks like more of heritage room with a few old decor plates and felt really warm, they provided with all the necessity services, and a secured cloak room was also there, I kept my luggage after checkout for almost a day and they were really helpful to store them at their place without any hassle and provided back the same in couple of minutes, They staff here speaks fluent English as well and take extra efforts to help their guest. Would definitely recommend to stay and get to know the services of the same.

Our stay at Ritz-Carlton Almaty was exceptional, in fact our fav part of the city as tourists. The best part was the warm service from the staff, in particular thanks to Yekaterina (Kate), Malika, and concierge lady. Kate was welcoming and informative upon check in. Guest service staff Malika gave us attentive care throughout our stay and accommodated our preferences, which truly enhanced our experience in the country. Concierge lady gave us comprehensive advice on where to visit. The view from both our room and the Sky Lounge was unparalleled. Snow-capped mountains framed the landscape, offering a mesmerizing backdrop that undoubtedly ranks among the best in Almaty. Will definitely come back here if we’re back in the city.

We recently had a stay at this Swissotel. Given the reputation of the brand, our expectations were naturally set high. However, the reality of our experience fell significantly short of those anticipations. 1. Check-in Procedure: Even with online check-in we were subjected to a 30-minute wait. One of our pre-booked rooms was not ready at the time of arrival. 2. Room's Condition: - A glaring lapse in cleanliness was evident with the state of the bathroom floor near its entrance (photo attached). - The bathroom door's sliding mechanism was faulty and highly inconvenient. - The overall condition of the bathroom indicated it's due for an overhaul and repairs (photos attached). - The discovery of a used ear swab under the table raised significant concerns about the room's preparation and cleanliness (photo attached). - A faulty power outlet in the bathroom added to the growing list of maintenance concerns (photo attached). - The discovery of a dead insect in the drapes clearly points to a continuous lack of attention to detail with the cleaning staff (photo attached). 3. Birthday Cake: Our agreement for a pre-arranged complimentary birthday cake was not only overlooked but was also delivered a day later than promised, despite having multiple conversations and providing evidence of our prior agreement (via the official hotel WhatsApp). 4. Water Bottle Replenishment: The consistent oversight in providing an essential like water, despite multiple request channels, was surprising. The water had to be fetched from the cleaning staff, we had to chase them and ask. None of the other channels, like the official app or the reception, fulfilled our request for the water delivery. 5. Dining: Our anticipation of an à la carte menu was countered by a buffet offering. Being told this was due to hotel occupancy levels feeling unsatisfactory. This went on for both evenings spent at the hotel. Portions of the a la carte menu were available only for room service. 6. Buffet Food Quality: The limited options, particularly for main courses (3), left much to be desired. Our experience with the freshly prepared pasta was particularly disappointing. It was watery, bland, disgusting. You could get better pasta at an office canteen. We have travelled quite a big part of the world and this buffet was easily the worst we have ever had. Both taste and variety were not worth the price. And we were forced into it by being denied the a la carte option. The hotel is above capacity - great, but we paid for the same service as if it weren't, right? Not OUR problem. 7. Breakfast Experience: The overall offering was lackluster. The variety was uninspiring, especially when compared to even basic 3-star hotels. Stale pastry (croissant from the day before) at a 5* hotel is inexcusable - these are absolute basics. Staff appeared overwhelmed, often forgetting to replenish food and drinks (had to be reminded many times) and struggling to manage guest numbers. Only 2 juice options fo

It’s not new but generally speaking it’s good. After my nightmare stay in Astana and aktau with those international groups’ properties I am more certain about it.

Отличное расположение гостиницы! Шикарный вид с балкона и днём и ночью! В апреле по утрам поют соловьи. Холл и входная группа красиво стильно современно. Номера - не очень. Маленькая площадь, старая, но целая мебель, затертый ковролин, несовременный кафель, полотенца старенькие, с лохмотьями. В шкафу для одежды нет ни одной полочки- вещи положить некуда, только 2 вешалки. Постельное бельё нормальное чистое. Есть чайник, чашки, чай и сахар. Воду 0.5 приносят ежедневно. Мини бар - у меня был весь холодильник, у коллеги - пусто. По требованию, думаю, принесут. Гладильные комнаты всего 2. На 6 и 7 этаже. На 7 этаже очень тусклый свет - гладишь почти на ощупь. Для такой большой гостиницы, казалось бы, мало. Но за 7 дней проживания - я не стояла в очереди в гладилку. Тренажёрки, сауны, бассейна нет. И это большой минус гостиницы. Завтраки в ресторане Zina - очень разнообразные и вкусные. Каши, творог обалденные. Есть свежие овощи, салаты, тарталетки и т.д. Есть и серьёзные блюда: манты, мясо, картофель запечённый. Выпечка, в основном, вкусная. Но иногда подают пирожки, самсушки трех или четырёх дневные. Уже дубовые. Может для видимости брльшого количества их кладут. Для разнообразия, при частых командировках, можно раз в год останавливаться в этой гостинице.

Her zaman tercih edip rahat ettigim hotel,biraz daha yenilenmesi ve servis kalitesinin artmasi lazim.Ilk açıldığı dönemde rakipsizdi ama şimdi yeni oteller açıldı ve güncellenmesi lazim. Yeri merkezi ,lobby harika,yine kalırım.Tavsiye ediyorum

酒店位於阿拉木圖市南邊 kok tobe 山下的別墅區，房間不多，但每間面積都很大，設施也都很好。有中國廚師，提供午餐晚餐自助餐，也可單點。步行 20 分可到山頂（約 1.3km） 有非常不錯的餐廳，其中 abay 有哈薩克餐，有室外的座位可以看到阿拉木圖市的風景，晚上還有演出，需要提前訂位。 酒店工作人員可以帶着去射擊，騎馬，釣魚等活動，需要額外付款費用。也可以免費寄送機，我們到阿拉木圖的時候，由於哈薩克斯坦海關係統問題，出關延誤了幾十分鐘，工作人員也一直在等。 酒店距阿拉木圖 Medeu 雪場也不算遠，大概 12km 左右。距送機的小夥説，已經有人預訂冬天來滑雪時住他們酒店了。

Struttura piuttosto semplice ed abbastanza pulita,situata non lontano dal centro di Almaty. La mia camera era,abbastanza spaziosa e pulita,dotata di balcone,bagno con doccia,set di cortesia,in particolare ho trovato il letto molto comodo. Nel complesso si tratta di una buona struttura,non ancora avvezza secondo me,ad accogliere turisti da tutto il Mondo . Colazione e barriere linguistiche (solo un receptionist su quattro con cui abbia avuto a che fare,parlava inglese) da migliorare. Per il resto,lo consiglierei.

A beautiful mountain resort within the city proximity - approximately 30 min drive! The road is comfortable, there is number of activities on the site: horse back riding, cable car to the top of the hill, mountain bikes, kids playground. I definitely recommend this resort among my faves in Almaty but I have to be back to check the accomodation and dining ops! They say you can book a room that is ... on the tree! Go there by car, taxi, public transport (check if it's operates on the day you travel). Feel free to check more videos and photos on insta YasmineOfJuly

負一層沒有wi-fi