Hotel dengan Balkoni di Dambulla

Jetwing Yala is a remarkable hotel that seamlessly blends luxury with the breathtaking natural beauty of its surroundings. Nestled in close proximity to Yala National Park in Sri Lanka, the hotel offers an unparalleled wildlife experience, allowing guests to witness majestic creatures like leopards and elephants in their natural habitat. With its modern amenities, impeccable service, and eco-friendly practices, Jetwing Yala stands as a testament to a truly unforgettable and sustainable hospitality experience.

As someone who has visited quite a few places abroad and locally, I have never visited the hotel that was so well thought out from construction and where the owners put a lot of love and care into the creation of the property. That is tremendously let down by the distasteful lack of service and cost cutting by the management company, which in this case is Thilanka. Starting off with the welcome, the security attendant was not bothered and just directed us to another place. No welcome towels or ease of check in. As a local group we were treated as some sort of unwanted vagabonds. Upon check in, out of 6 rooms, 5 were checked in and a single was not. The front office manager Hasintha was rude and just said hotel policy is 2 pm check in. He did not offer any apology, any reason and he didn't make any effort to correct the situation. When we went to the rooms there was no linen, no bath mats, no amenities. We informed the reception and they reverted that the linen was in the laundry so therefore there aren't any towels! We made it a point to inform the GM and to try and rectify the situation. He did get the housekeeping to provide the linen. Along with a few amenities and this was appreciated. However this was followed up with even shoddier service from the hotel staff. The lunch was a cheap cost cutting approach of just a sri lankan lunch, with barely any meats. The same can be said for the breakfast, which was mediocre. The place is very overstaffed, but nobody is actually doing anything or making an actual effort. The management don't seem to be concerned. The 24 hour reception seemed to be closed at 10 30 pm. We were yelling for a staff member and a dishevelled individual came out, we requested for some water and he just informed they had run out of water! We were obviously irate so we started making a fuss, at which point he called the housekeeping department and we suddenly got water. The next day when we asked for toothpaste or a dental kit they informed they don't provide those. However for the foreigners they are provided with all the necessary amenities. I understand if they don't want to stock it, but if you call the reception and ask for a dental kit, it is completely unprofessional to refuse and just state that they don't issue them. The good things are about the property is the maintenance and the landscaping. However the service and food is what really destroys the reputation Its dissapointing because the property looks like it was a great property that is ruined by bad management. Cheap ideas like cutting off the air conditioning in the restaurant and just switching on the fans and opening the windows in the scorching weather is just short term gains, and affecting the future of the property. The construction and fittings have been done with care. However the property staff needs to have a major change in their approach to customer service.

I have been to this hotel several times and always I am very happy come back. Room is very good, silence and clean. Food is delicious and everybody can choose what likes. All service super, specially Ishani is the best and very kind. She works well and patiently answer to all my question and help me with all I need. Thank you for all. And I must mark about the boy Sampath, he works in kitchen as helper,but he is very kind and always with smile. I will come back again Hanka

Anybody knows those ruin - bars in Budapest? This place's atmosphere is similar to them, but in a tropical surroundings in Sri Lanka. Here everything is possible. If you want drink a cocktail while sitting in the pool, even late at night, if you want to choose a mild curry or a hot - as - a - hell one, one thing is sure: the staff will do everything for your sake! They are ready for a chat anytime, a friendly, youth - hearted place!

清潔で過ごしやすくとても良かったです！快適に過ごせました。 ・シャワーの温度もぬるくなく良かった ・wifiがすぐ切れる事も無く安定していた ・ドライヤーとタオル、紅茶がある ・ウエルカムドリンクが美味しかった ・親切 ・バス停が近い、シーギリヤへ行きやすい ・Pizza Hutが近いので、最悪ここで晩ごはんを調達出来る ・騒がしさはなかったので、のんびりと過ごせる ・道路に面しておらず少し奥まった場所にある ・はっきりした「レセプション」という場所が無いので、質問がある場合は敷地内の家を尋ねる感じになるぽい？ ・蚊が入ってくるので絶対にドアは開けっ放しにしない

I wanted to take a moment to express my heartfelt gratitude for the outstanding hospitality during my recent stay on 8th December at Sigiriya Kingdom Resort - Dambulla . From the moment I arrived, I felt welcomed and cared for by your attentive and professional staff. Thank you once again for making my stay so enjoyable and comforatable with my three kids.The restaurant staff was totally tendered a child friendly service.I will certainly recommend your hotel to others and look forward to returning in the future.