Como Uma Ubud, Bali

The service is wonderful, all waiters and waitresses are kind and helpful throughout my stay here, highly recommended. Also the Italian restaurant at the hotel is world class and the band and singer performance are professional, vibes are terrific, what a night dinning here.

nice place, nice location, nice food and clean

Was my first time stayed in Ubud. i stayed here for 2 nights, my room was uma pool twin villa with private plunge pool, and i love it! The room is spacious enough for 3 persons. I made reservations for the spa also and got special price. The breakfast menu is ala carte and was delicous! Got complimentary for morning walk also, thanks Como uma

Como 絕對是我住過的烏布最完美的酒店！第一次住Como是在布吉海邊，那個是非常簡約時尚的設計，烏布的Como是完全不同的設計和風格，是屬於適合烏布風格的小眾精品酒店。無論從設計風格，酒店設施，和酒店服務人員，絕對值得再回來！ 第一次入駐的那個房間，我覺得有點潮濕味道（前天下過雨所以那個屋頂材質是有點潮濕），我問可以不可以換一個沒有潮濕的房間，服務人員有點麪露難色，因為5/1其實基本都滿房了，但是還是立馬説幫我查看是否有其他房間，他們很快內部溝通了一下説可以先調一個房間給我。個人覺得有問題不是問題，但是不立馬解決才是問題。 這家酒店的服務人員是我住過的精品高端酒店裡麪最優質服務的團隊，衹要我去過一次，基本上第二次見面已經可以大概叫得出名字，就算餐廳的服務人員也一樣。他們不單單記得我昨天餐廳吃的是哪個咖啡，而且還記得我昨天想去哪裡玩，玩的怎麼樣！這大概是精品酒店才會有的服務！早餐和晚餐餐廳的食物是偏意大利式，創意性但是結合健康理念的，食材都巨新鮮！ 我是一個隨心旅遊的人，本來想在烏布4個晚上到處換換不同酒店嘗試，所以一開始在攜程才定了兩個晚上，在前台和他們聊天的時候，他們問我下一步去哪裡，我説我還沒有安排好，前台立刻和我説，這們邊還有一個花園房間空着，我們給你免費升級，你再繼續住這邊吧？知道我喜歡Spa，幫我去預訂了旁邊好的SPA，還提供了一個酒店1小時的免費Spa，包括Spa館的員工也都會乘我等待技師的時候帶我去兜一下這個有特色的Spa（因為下面是山林，景色很壯觀）。 非常完美的烏布假期！下次肯定再回來住！

很幽靜的酒店，價格挺貴，我覺得適合住一天體驗一下。工作人員非常有禮貌，噓寒問暖。酒店很特別，我個人而言喜歡比較熱鬧的，比如Ayana。但是這個的確是挺小清新的。工作人員服務態度很好。

酒店位置靠近叢林，房間潮濕有霉味，整體潔淨程度和細節都強差人意：水果碟子崩了也照樣給客人送、蚊帳是破的、床單沒洗乾淨、木質屏風和家具的霉菌沒清洗好照樣在客房用（酒店說是洗了但有痕跡）。我們入住第一晚的浴缸和沐浴熱水放了一個小時都是冷的，浴缸的水乾掉後有灰色的淤泥污跡。酒店說不知道為什麼會發生這種事情，雖然最後給我們升級了房間，但對Como的印象真的大打折扣。 新房間入住第一晚，廁所和游泳池旁的沙發早上發現有動物糞便，家人說凌晨發現門外走道的小石頭響，醒來看到外面泳池沙發上有大蛇，估計是沿著泳池-戶外浴室-廁所進來的，幸好浴室和廁所的玻璃門是密封，不然就進來了大房間。酒店回應是我們是第一家報告有蛇的住客，說可能是大壁虎的糞便......不管怎麼樣，烏布的Como真的不值得這個價錢去住，餐廳食物質素也不好，房間質量很差，是這次旅行的一大遺憾了。

It was our first time in Ubud, and we couldn't be more delighted with our experience at Como Uma Ubud. From our arrival, the resort team made us feel at home. The attention to detail is unmatched, and we can't fault a single thing. We highly recommend the SPA treatments, where each therapist is extremely well-trained, kind, and professional. The body wrap was the highlight treatment, but each one was memorable. The rooms are wonderfully designed, and we particularly enjoyed the outdoor shower. The food at each restaurant within the resort is five stars, along with the service. We also organized some experiences from the resort lobby, and all were extraordinary. Our guide for the Tirta Empul water purification was outstanding, a super knowledgeable companion who personalized the experience to the smallest details. The same goes for the mountain tour hike, which was another highlight of our holiday in Bali. This is a place that we will definitely revisit. Special thanks to the general manager, Suteja Gede, and her entire team for the memorable experience.

This was our second stay here because we love this place so much the first time! This resort is small but has everything you need for a relaxing vacation in Ubud. My husband and I stay here for 9 days at the beginning of June. Our room was a standard Ubud Room on the 2nd floor. Room was very spacious and comfortable with twice daily cleaning and turndown service that included mosquito netting. Bathroom had shower, tub, and double sinks. Balcony was very large and had daybed, table, and two chairs. We enjoyed our balcony and even had a romantic candlelight takeout dinner one night. This resort has everything -- great restaurants, wonderful spa, and many amenities (i.e. complimentary yoga classes and morning walks, etc), and above all – GREAT staff! We had a problem with our first room, but Ayu at the front desk quickly found us another room. Every staff member we met was genuinely helpful and friendly – especially the people who served breakfast at the Kemiri Restaurant! We enjoyed chatting with them every morning and learned about the Balinese culture! This resort also has wonderful restaurants – as mentioned above, Kemiri Restaurant for breakfast (and occasional dinner), Pool Bar for tacos and pizza, and La Cucina for delicious authentic Italian meals! (If I closed my eyes, I’d think we were back in Rome or Naples – the food was THAT good!) There are also many wonderful local restaurants nearby, so you definitely won’t go hungry here! You don’t need to go out at all but, of course, you should because Ubud is a beautiful town! The resort offers complimentary shuttle to take you there (will take about 5 minutes), but you can also walk to town (will take about 20 minutes.) The streets are often not even, so you need to be careful, but it’s easy walking. Since we’ve been staying in Bali for over two weeks (we started in Jimbaran) and also hiked Mount Batur, we got a large load of dirty laundry. The resort offers laundry service but bit pricey. Luckily, there’s affordable laundry service two blocks away called Express Laundry that will wash, iron, and fold your laundry for cheap. (We had almost 10 lb of clothes and only paid equivalent of $6.) It was wonderful to be able to pack clean clothes in the luggage! All-in-all, a GREAT place to stay in Bali -- AGAIN!

We stayed in a Garden Pool villa for 4 nights on the first part of a trip to Bali. The best part of the Como Uma Ubud is the amazing staff, they are so friendly and go out of their way to greet you, check on you, make sure you have absolutely everything you need. The villa was beautiful, keep in mind the bathroom and bedroom are in separate areas, so you have to "go outside" and then across to visit the bathroom from the bedroom. The wardrobe etc are also located in the bathroom area. Breakfast daily was absolutely delicious and cannot be faulted. We also ate at the italian restaurant on our arrival evening (Uma Cucina) which was great. Food at the bar by the pool was also fantastic. We ate at Kemiri for the Comos weekly Indonesian night (complete with dancers) and were not really thrilled with the food there unfortunately. We also had appointments at the spa for treatments/massage and everything there was professional and a great service. The pool in our villa was unfortunately absolutely freezing cold and we only used it once, therefore if we were to return we would not bother with the expense of a pool villa. The main pool was still cold but tolerable for a decent swim. There were always plenty of beds available around the main pool to relax, just getting a bit busy in the late afternoons. Heating of the pool villas would be a great idea, as Ubud is quite cool with jungle areas. The gym is quite small and one treadmill was out of order. Visiting early in the morning means you may have to wait to go in. The shuttle to town is a great idea, but we found ourselves wishing it was more often, particularly if you wanted to head out for dinner, the timings were quite off. Grab is fortunately easy and cheap to use in Ubud. Ubud town is about 20-25min walk away - however the streets can be difficult to negotiate which makes a short walk more lengthy (Watch carefully where you are walking) and theres a hill to walk up when you are coming back to the Como.