Pengguna Tetamu
17 Januari 2024
This resort has great potential, but lacks managerial oversight. From my initial communications with them to my last airport transfer booking, I experienced issues with communication.
Initially I had wanted to book a yoga retreat, but didn't get any kind of response for a few weeks. Eventually I found a phone number that I could use for WhatsApp, but then they wouldn't upgrade my reservation. Which in hindsight is just as well, as I was able to attend the amazing yoga classes, but had the freedom to go elsewhere for meals, spa treatments and activities. None of the aforementioned were particularly stellar at De Moksha, with the activities such as tours being of rather questionable quality.
The best thing about De Moksha is the yoga teachers - they are each special in their own way, and attending classes was the highlight of my trip.
The villa's don't look quite as in the photo's - the "luxury" accommodation is in need of an update. Cleanliness could also be improved - the bathroom was never really clean, nor was the patio. Amenities are great - toiletries are eco friendly, and coffee and tea replenished daily. But overall the accommodation was just a little tired, as were the spa facilities. The swimming pools are lovely though, as are the yoga shalas.
As the rate I paid for the accommodation was quite reasonable, I am happy to accept the standards at De Moksha. However, the poor guest communication means that I will not recommend this resort for anything but their yoga. There were constant issues with miscommunication, including being asked to pay bills twice, and ever-more expensive quotations for the same airport transfer. No apologies were offered, and I was informed that I couldn't speak to a manager, as it was outside office hours. However, over the next 2 days there was still no response from management. As a manager I would have liked to hear these comments first-hand rather than reading them in a review. I would suggest some form of satisfaction survey, so that management keeps abreast of clients' experiences. They don't seem to be out and about in the resort.
In conclusion I would highly recommend the yoga classes, but would advise to stay elsewhere unless you find a really good offer on De Moksha's accommodation.
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