Ulasan AYANA Resort Bali

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for returning to AYANA Resort Bali after eight years and for taking the time to share such detailed feedback. We truly value returning guests, and it deeply concerns us to hear that your recent stay did not meet your expectations.Please accept our sincere apologies regarding the condition of the bedding. What you described, including stained or worn linens, is absolutely not reflective of the standards we uphold as a five-star resort. This has been shared with our housekeeping leadership team for immediate review and corrective action. Your comfort should never be compromised, and we regret that it was on this occasion.We are grateful, however, for your positive remarks about our mobile app and concierge service. It is encouraging to know that this aspect of your stay was convenient and helpful.We also understand your concerns regarding pricing and the overall atmosphere during your visit. As a large integrated resort, certain peak periods can feel busier, but we acknowledge that a relaxing vacation ambiance is essential. Your comments about value perception, dining pricing, and crowd levels have been shared with management for careful consideration.It is never our intention for guests to feel disappointed, especially those who have chosen to return after many years. We sincerely appreciate your candid feedback, as it helps us identify where we must improve. Should you decide to visit Bali again, please do reach out to us directly, we would welcome the opportunity to restore your confidence in us and provide the experience you rightfully expect.Warm regards,Manik SudarsanaExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you so much for your lovely review. We are delighted to hear that you enjoyed the tropical surroundings and had time to explore the grounds and beach, it is wonderful to know you made the most of the natural beauty around the resort. And we could not agree more about AYANA Resort Bali and its iconic Rock Bar, watching the waves while taking in the panoramic views truly is a special experience.We truly appreciate your kind words and hope to welcome you back again soon for another unforgettable sunset by the ocean.Warm regards,Manik SudarsanaExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at AYANA Resort Bali. I am delighted to know that you found the villa beautifully spacious and comfortable, and that the clear weather even allowed you to enjoy views of the volcano, making your stay feel especially memorable and worth recommending. I will gladly share your kind words with our team as a wonderful encouragement, and we look forward to welcoming you back for another relaxing and scenic villa experience.Warm regards,Manik SudarsanaExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Welcome back, it truly means so much to us that you chose to return after ten years. We are delighted to hear that you found the resort still in great shape and enjoyed the many new activities and expanded facilities.It is wonderful that you had a full six days to explore and that our hotel app made your stay even more convenient. And we absolutely love that the bath bomb made such an impression, bringing one home is the best compliment we could receive.We cannot wait to welcome you back again for another memorable stay, hopefully in the near future.Warm regards,Manik SudarsanaExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you so much for taking the time to share such detailed and thoughtful feedback.We are truly delighted to hear that you found the air conditioning exceptionally comfortable, creating the perfect in-room climate is an important part of a restful stay, and your comments mean a great deal to us. It is also wonderful to know that you found the AYANA app convenient and user-friendly, especially the concierge and translation features designed to support our international guests.We are pleased that you enjoyed a mosquito-free stay and could fully relax during your four days with us. At the same time, we appreciate your feedback regarding the number of guests and facility operating hours. Your comments are valuable and help us continue reviewing how we can enhance the overall experience, especially during busy periods.Thank you for recommending the resort for families. We hope to welcome you and your loved ones back for another memorable stay.Warm regards,Manik SudarsanaExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for your wonderful feedback. We are delighted to hear that you found our service warm and attentive, and that the AYANA app made communication easy and convenient throughout your stay. It is also great to know our Chinese-speaking team members at the front desk were able to assist you comfortably.Pleased to know that you enjoyed our convenient location near Rock Bar Bali, and we hope to welcome you back again soon to AYANA Resort Bali for another seamless and enjoyable stay.Warm regads,Manik SudarsanaExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you so much for your wonderful feedback. We are delighted that the extra bed and your ground-floor garden room helped make your stay more comfortable from the very start.We are glad you enjoyed the breakfast and appreciate your understanding about peak-hour queues. It is great to hear the location was convenient for you as well. And we could not agree more, experiencing Rock Bar is a must. The atmosphere truly is unforgettable.It sounds like Bali left you with beautiful memories, from blooming flowers to the aroma of coffee in the air. We are so happy you had such a worthwhile trip and hope to welcome you back again soon.Warm regards,Manik SudarsanaExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you so much for your beautiful and thoughtful review of AYANA Resort Bali. We are truly delighted to know that your stay captured the spirit of Bali and provided the perfect balance of relaxation, recreation, and exploration.We are especially pleased that you enjoyed Rock Bar Bali. Watching the sunset from the cliffs is indeed a magical experience, and we are honored that it left such a lasting impression on you. Your kind words about the scenery, accommodation, and dining mean a great deal to our entire team.It is incredibly rewarding to hear that you consider a visit to AYANA an essential part of a Bali trip. Thank you for your high recommendation, we look forward to welcoming you back for another unforgettable experience in the future.Warm regards,Manik SudarsanaExecutive Assistant Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at AYANA Resort Bali. I am delighted to hear that you enjoyed our newly renovated, clean and comfortable room with its relaxing balcony, slept so well, and felt warmly supported by both our Front Desk team and our Chinese-speaking staff, all of which helped make the entire resort feel truly amazing for you. I will be very pleased to share your kind words with our team as a wonderful encouragement, and we look forward to welcoming you back for another restful and enjoyable stay.Warm regards,I Gusti Agung Manik SudarsanaExecutive Assistance Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,We sincerely appreciate you sharing your detailed thoughts on your recent experience at AYANA Resort Bali. It is wonderful to know that you enjoyed delicious breakfasts at all three restaurants, loved our beautiful environment and wide range of activities so much that three days was not enough, and found the resort both ideal for families with children and peacefully quiet at night, leaving you eager to return and try one of our villas on your next visit. I will be delighted to share your warm comments with our team as a heartfelt encouragement, and we very much look forward to welcoming you and your family back for another superb stay.Warm regards,I Gusti Agung Manik SudarsanaExecutive Assistance Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at AYANA Resort Bali. We are delighted to know you appreciated the complimentary upgrade from a garden view to a sea view room, the extra bed provided at no additional charge for your child, and the convenience of our mini-program for real-time shuttle tracking, dining discounts, amenity requests, and reservations for facilities such as SAKA Museum and Rock Bar, all of which helped you enjoy our expansive grounds and beautiful sunset views. I will be very happy to share your kind and detailed comments with our team as a wonderful encouragement, and we look forward to welcoming you and your family back for another comfortable and memorable stay.Warm regards,AYANA Resort Bali

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at AYANA Resort Bali. It is wonderful to hear that your sister trip by the beach felt like you had chosen the perfect spot, from strolling among the palm trees and soothing blue vistas, enjoying a rich and varied sea-view breakfast and our Instagrammable pools, to ending the day together at our beachfront bar listening to the waves and sharing stories. I will gladly share your enthusiastic recommendation and warm words with our team as a beautiful encouragement, and we look forward to welcoming you and your sister back for another divine seaside escape.Warm regards,AYANA Resort Bali

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at AYANA Resort Bali. We are truly delighted to know that you were so satisfied with your clean and elegant room, and that every aspect from our environment, facilities, service, and dining felt worthy of a 5‑star rating, leaving you impressed by AYANA as a complete resort that is fun, delicious, and beautiful. I will gladly share your wonderful praise with our team as a heartfelt encouragement, and we look forward to welcoming you back for another fully satisfying and memorable stay.Warm regards,AYANA Resort Bali

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you so much for your kind words. We are thrilled to hear that you enjoyed the service and atmosphere, and that you had such a great experience with us. We truly appreciate your support and look forward to welcoming you back again soon.Warm regards,Manik SudarsanaExecutive Assistant Manager