This hotel is out in the middle of nowhere and very inconvenient if you want to experience what Bali has to offer. When we arrived at 9 pm, there was no one at the front desk to check us in. We had to walk around, scouring the hotel for someone to help us. Apparently, guests are supposed to check in no later than 6 pm, even though the website says you can check in as late as 11 pm. This kind of incongruous information is unprofessional.
This seems to be a recurring theme for this hotel. The worker at the front desk told us that housekeeping comes between 11am - 2 pm. However, the housekeeping came before 10 am, walked into our room without knocking or announcing himself, and saw my partner naked. Again, completely unprofessional.
We stayed at the “Pool House,” but didn’t use the pool once. That’s because the pool had mold on the tiles and the water had a sickly green tint. Someone did come to hastily get leaves/twigs out of the water with a net everyone morning, but the pool needed more maintenance than that. I’m not being overly picky, either. I’m simply judging based on other hotels I’ve stayed in with outdoor pools that were well maintained. This one was very subpar.
The food at the hotel is just okay. The type of food you’ll eat out of sheer desperation, since the closest restaurant or store is literally a 25 minute drive away. I can’t speak for the other rooms, but “The Pool House” is poorly decorated. The night stand is literally the size of a shoe box. The couch is cheap and uncomfortable. It’s like no thought was put into getting furniture that makes sense with the space. Another recurring theme of this hotel.
Overall, we were very disappointed and do not recommend this hotel. Don’t get me wrong, it’s pretty on the surface, with lush greenery and rustic architecture that gives it an exotic, tropical feel. But the good stuff ends there. Trust me.
Terjemah