Ulasan Cassia Rama 9 Bangkok by Banyan Group

Jawapan daripada Pihak Penginapan: Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused during your stay. The entrance area is part of ongoing development in the district that another building . We understand your concern about the elevator smell and have already reported it to the maintenance team for immediate action. Regarding the service, we apologize for the delay in assisting you and for the oversight with our bell staff. We truly appreciate your patience and hope you'll consider giving us another chance in the future.

Jawapan daripada Pihak Penginapan: Hi Valued Guest.Thank you for your feedback! We're glad you enjoyed your stay, the stylish lobby, rooftop pool, and breakfast options. We appreciate your understanding of the nearby construction and hope to welcome you back soon. Safe travels!

Jawapan daripada Pihak Penginapan: Hi Valued guest.Thank you for sharing your feedback with us! We're thrilled to hear that you enjoyed your stay at our new hotel near Rama 9. We're especially glad you had the opportunity to explore our various facilities, including the kids' zone. It's always wonderful to know that families can enjoy their time together here.We look forward to welcoming you back for another enjoyable stay. If there’s anything more we can do to enhance your experience, please don’t hesitate to let us know.Best Regards,

Jawapan daripada Pihak Penginapan: HI Valued guest,Thank you for sharing your feedback. We apologize for the oversight regarding the toothpaste and tissues. Typically, we provide a dental kit for our guests, but I appreciate you bringing this to our attention. I will make sure to inform our housekeeping team so that we can better accommodate future guests. Thank you for your understanding, and we hope to welcome you again soon.

Jawapan daripada Pihak Penginapan: Dear Khun Ahmad AltuijriThank you for your wonderful feedback! We're thrilled to hear you enjoyed our new hotel, the delicious baked goods at the coffee shop, and our diverse breakfast offerings. We look forward to welcoming you back soon!

Jawapan daripada Pihak Penginapan: Hi Valued guest ,Khun BERNIEeThank you for sharing your feedback! We're glad to hear that you found the hotel to be in a convenient location on Rama 9, and we appreciate your understanding regarding the ongoing construction. We’re working hard to complete the final touches to ensure a seamless experience for all our guests. We also value your input on the facilities, and we’re pleased that you were able to enjoy the swimming pool, gym, and kids' club. We apologize for any noise disturbances, and we are actively addressing this to ensure a more peaceful environment. We hope to welcome you again soon, and we’ll continue working to improve our services for an even better stay. Safe travels!

Jawapan daripada Pihak Penginapan: Hi Valued Guest , Khun Wei KitThank you for sharing your feedback. We're glad to hear that you found the room clean. We sincerely apologize for the inconvenience caused by the issues with the hot water and the noise from the renovation work. We completely understand how disruptive this must have been to your stay.Regarding the hot water, we always ensure that all rooms are fully equipped with hot water before assigning them to guests. However, as your room was not previously reported with any hot water issues, I will personally ask our engineering team to recheck the system to ensure it's working properly.We also regret that the renovation noise disturbed your rest. While we strive to minimize disruption, we understand that early morning noise can be frustrating. Please know that we are doing our best to complete the work as efficiently as possible, and we appreciate your patience during this time.We truly value your feedback and will continue to improve our services. If there's anything else we can do to assist you during your stay, please don't hesitate to reach out.Warm regards,Joe

Jawapan daripada Pihak Penginapan: Hi Valued guest Khun PhileThank you so much for your kind words! We are thrilled to hear that you had such a positive experience with us. It’s wonderful to know that you found the hotel spotless, well-kept, and conveniently located. We're also pleased to hear that our staff provided exceptional service and that you enjoyed our amenities.Your feedback is truly appreciated, and we're delighted to have been a fantastic choice for your accommodation. We look forward to welcoming you back in the future!Warm regards,Joe

Jawapan daripada Pihak Penginapan: Hi Valued guest,Thank you for sharing your feedback with us! We're thrilled to hear that you found our staff friendly and attentive, and that you enjoyed the comfort and relaxation of your accommodations. It's great to know that the quality of the hotel made your visit enjoyable.We do appreciate your comment about the location, and we understand that the distance to the main attractions can be a bit of an inconvenience. We’re always looking for ways to improve our guests' experiences, and your insight is valuable.Thank you for recommending us, and we hope to welcome you back for another stay in the future!Best Regards,Joe

Jawapan daripada Pihak Penginapan: Hi Khun HaileyKim0619Thank you for your detailed feedback! We’re delighted to hear that our staff was helpful and friendly during your stay. It’s great to know you found the hotel clean and tidy.We appreciate your comments regarding the breakfast menu and the coffee options; we are continually working to improve our offerings. We're glad you enjoyed the infinity pool and the fitness center, even though some areas are still being finalized.As we complete the construction of the larger complex, your understanding and patience mean a lot to us. We hope to welcome you back soon to experience our fully realized facilities!Best regards,Joe

Jawapan daripada Pihak Penginapan: Hi Valued guest,Khun Chin ChayootThank you for your kind feedback! We're thrilled to hear that you enjoyed your stay at our newly launched hotel. We look forward to welcoming you again next year and hope to make your next visit even more memorable. Safe travels, and see you soon!Best Regards,Joe

Jawapan daripada Pihak Penginapan: Hi Valued Guest, Khun ryohila非常感謝您抽出寶貴時間分享您的反饋意見。我們很高興得知您對酒店的地理位置、設施和清潔度感到滿意。聽到我們的酒店超出了您的預期，併成為您家庭出行的絕佳選擇，我們感到非常欣慰。然而，我們對您在前台工作人員處遇到的不愉快經歷深感抱歉。請接受我們對於任何讓您感到不適或被不尊重的行為的誠摯歉意。在[酒店名稱]，我們非常重視客户服務和公平對待所有客人，我們有嚴格的政策確保每一位客人都能受到尊重和禮遇。我們非常重視您提到的前台待遇問題。您所描述的涉及換錢及延遲退房請求的事件，完全沒有體現我們所追求的服務標準。我們理解這一情況對您帶來的困擾，併為由此給您帶來的不便深感抱歉。請放心，我們正在與相關工作人員處理此事，並確保類似問題不會再次發生。我們也感謝您及時向酒店管理層和攜程客服反映問題，並且我們很感激他們在解決問題過程中提供的幫助。您的反饋對我們非常寶貴，我們將利用這些意見來改進我們的員工培訓，特別是在文化敏感性、客户服務和溝通方面。再次為您所經歷的不愉快向您致以誠摯的歉意，並感謝您將此事反映給我們。我們承諾根據您的反饋進行改進，並衷心希望您在未來能再次選擇入住我們的酒店。誠摯問候，Joe