Holiday Inn Bangkok Silom, an IHG Hotel

Regardless of the age of the hotel, it is still managed and maintained in a good condition. Also the location is surely one of the best in the area of Silom. In terms of software, it is the best so far as I have stayed in other 4 star properties in Silom, namely the one across the road start with H and the one down the road with F. Staff are exceptionally friendly and courtesy that I can feel the Thai hospitality on this trip to Thailand. The breakfast is so good that it could be up to a 5 star hotel standard. And the staff at the restaurant are up to par especially the gentleman Pipong, a million dollar smile so sincere and heart warming to see in the morning. His observation and management skills have impressed me when my table was invaded by a group of uncivilized people. Nevertheless I still encountered an unpleasant experience with the housekeeping staff. He took my room key from the key slots and kept it in his pocket after hr cleaned up my room. Seemingly he doesn't know the difference of my key, a guest key from his stuff key. In short, using them falsely will result in big trouble if anything is lost or stolen in my room. Fortunately the front desk staff re-issued another set of new keys and delivered to my door step. Later on., the hotel sent me a welcome snack as a good gesture for the mistake they made. Regretfully I did not get the name of the front desk staff, her performance in following up with my case is professional and sweet. Last but not least, there are a few things about the hotel that is a bit tricky for a guest who never stayed before. The DND switch is located in an awkward position see attached picture for details. The bathroom is a bit small relative to the room. In order to turn on the TV, you need to press 2 buttons on the remote control. . I can't find any charging plug with USB insert, which is no very common nowadays. Luckily I bought my own plug. The hotel provides 4 bottles of 500ml water each day, this is really good for I am a thirsty person. I will definitely stay at this hotel on my next trip to BKK again.

The quilt cover got stain, either the laundry department not doing a good job or the chambermaid not attentive. The quality of the bedroom slipper is very thin n it got dirty on day 3 but chambermaid did not provide a new pair for me despite I threw this dirty slipper in dustbin, they can picked it up & placed in back on the floor

Wonderful experience ,good staff 😀

good location. room is not brand new but alright for business travel.

Hot location prefect service.. Next to jewelry trade centre JTC.. Suitable for gems stones merchants

It was an awesome stay! They upgraded my room which is really nice.. The food was good! Staffs are professional and friendly! Will definitely book again when I’m back.

Nice and clean hotel. Staff arw very friendly. Will stay in this hotel in the future

Thanks for Holiday Inn provide the airport transfer service for us. Hotel is clean and tidy.

A very best hotel with an excellent service