Hotel Zermatt dengan Bar

Thoroughly enjoyed our stay at this hotel! The excellent service rendered by the staff made our honeymoon much sweeter. Everyone was friendly, kind and always willing to help. Room was really nice and the extra sauna and open concept bathtub was a nice surprise! Breakfast spread was super delicious as well. Facilities like the wellness area include foot bath, infrared chairs, jacuzzi etc.

The hotel was quite easy to find actually. Just follow the directions on Google Map. We had the family room which was at the top level (2 flight of stairs) and comes with a balcony. Their rooms don't have matterhorn views but the breakfast restaurant has a beautiful and clear view. Very comfy and no frills stay here!

Great location! In front of the station. Only 100 m can walk about 1-2 mins from the station. Very kindly and nice staff and owner. Breakfast is good. Room is clean and large. It feel like home with staff. I recommend you to stay in this hotel. If I come back Zermatt again, I’ll stay this hotel again. I’m in Snow storm disaster in Zermatt on 17th-19th April 2025. Thank you so much for your kindness to my family in this situation.🙏🏻🙃

We enjoyed a calm, chill atmosphere at the Matterhorn Hotel. The staff were warm and attentive, making check‑in and recommendations easy. Breakfast was a highlight—fresh local specialties that set a great tone for the day. The hotel is conveniently located about a 10–15 minute walk from the train station, though note there’s an uphill slope on the approach to the apartment. Inside the building there is an elevator, so accessing rooms is straightforward and you don’t need to carry the luggage using staircase. Ideal for travelers who want a relaxed base, friendly service, and an authentic local breakfast. Love this hotel very much and would definitely stay here again.

The staff are friendly and the drinks in the mini bars are free..... They are generous with the food, they even have bread, nuts and fruits all day next to the check-in desk.

位置超便利，步行10分鐘直達市中心商圈，去火車站也很方便，對跨國出行的旅客太友好了～ 房間乾淨整潔，床品柔軟舒適，隔音效果絕佳，長途飛行後能睡個安穩覺太重要了。工作人員熱情專業，英文溝通順暢，還貼心提供了本地出行小貼士。早餐種類豐富，兼顧中西口味，連寶寶能吃的清淡餐食都有。性價比超高，下次來還會選擇，推薦給有出行或帶娃需求的朋友！

Overall, the hotel itself met expectations in terms of comfort, cleanliness, and facilities. Everything about the physical stay was enjoyable. However, the experience was significantly let down by the level of customer service. Switzerland has a strong reputation for hospitality, which made this even more disappointing. The reception staff, in particular, came across as unwelcoming and disengaged. There was no warmth, no greeting upon arrival, and interactions felt more like we were an inconvenience rather than valued guests. The lack of sincerity and basic courtesy created an uncomfortable atmosphere throughout our stay. It’s a shame because this could have been a near-perfect experience. With even a modest improvement in attitude, kindness, and understanding of what true hospitality means, this hotel could easily leave a much better impression. As it stands, the poor customer service overshadowed what was otherwise a pleasant stay.

Location is just at the main street of shopping. Bucherer and Rolex shop is just opposite the hotel. Very close to train station, breakfast was awesome. Very clean and bright rooms. Helpful receptionists. Will definitely choose to stay here again in future.

Hotel ini mempunyai beberapa jejak sejarah. Ia adalah hotel kabin gunung tradisional, sangat asli. Lokasinya agak jauh dari stesen kereta api Zermatt, tetapi sangat dekat dengan stesen kereta kabel, menjadikannya sangat mudah untuk pergi ke Glacier Paradise. Bilik ini sangat luas dan selesa. Walaupun kemudahannya agak lama, ia mempunyai semua yang anda perlukan. Ia adalah hotel yang sangat selesa. Terima kasih kepada kakitangan kerana menaik taraf bilik kami kepada bilik teres berkembar! Salah satu teres menghadap Matterhorn! Teres lain menawarkan pemandangan sungai. Duduk di atas teres pada waktu petang, makan malam ringkas, menikmati pemandangan gunung dan bunyi air yang mengalir, ia sangat menenangkan. dan! Apabila anda bangun pada waktu pagi, anda boleh melihat matahari terbit keemasan di atas Matterhorn! Sarapan pagi di sini juga sedap! Paling suka croissant mereka. Sangat berpuas hati dengan penginapan ini~

Enjoyed the stay at the hotel, highly recommended. Hotel staffs were friendly and made a little hotel tour to let us know the facilities. Room arranged by the hotel was great with fantastic Mountain View. Breakfast spread was better than expected. Do note that hotel room does not come with aircondlting. It was alright as we kept the balcony door opened with natural cool airflow.