PPengguna TetamuBelmond Monasterio: The Best Hotel in Cusco, Beyond Any Comparison
Without exaggeration, Belmond Monasterio is the best hotel in Cusco. Even after trying two other higher-priced Belmond properties and the JW Marriott, I still firmly believe this is the ultimate choice.
The beauty of this hotel is beyond words. The elegant public spaces and tranquil gardens create an atmosphere of timeless serenity. The classic, historic walls whisper stories of the past, while the dazzling golden chapel adds a breathtaking sense of grandeur. Every detail is a masterpiece.
Yet, what truly sets Belmond Monasterio apart is its service. The staff are warm, professional, and genuinely caring. Their service attitude is impeccable—perhaps the best in South America. A prime example: when I lost my credit card, they found it and returned it promptly. Compared to the Los Cabos Waldorf (which I mention due to its premium pricing), this hotel’s service is on another level—infinitely more personal, thoughtful, and heartfelt.
I would love to give special recognition to my butler, though unfortunately, I have forgotten his name.
In short, I cannot recommend this hotel enough. Endless love for Belmond Monasterio.
PPengguna TetamuEl hotel está muy bien ubicado y no hay pierde con el restaurante. No le doy 5/5 porque fui para mi cumpleaños y no me dieron ningún detalle, a pesar que lo deje especificado en el check in
IiocsebNice place for folks that want to relaxe while adjusting to the altitude. Food is good but overpriced. There is great food downtown but for that you would have to go down thousands of stairs and then come back up when you are done.
JJay Kay NocturnalHighly recommended, I’d definitely stay here again
Location is unbeatable: just a 3‑minute walk to Plaza de Armas, perfect for exploring the city on foot.
Rooms are comfortable and clean, with a cosy bed and a heater available at all times. No TV in my room but honestly, with everything nearby, you won’t miss it 😄
Extremely helpful staff, genuinely some of the most supportive I’ve ever encountered. They were incredibly accommodating and even helped me multiple times late at night when Rappi wasn’t working and I needed to order food.
If you have early tours (4:00, 5:00, 6:00 AM), just let them know in advance — they’ll happily prepare your breakfast earlier for you, which I really appreciated.
They also decorated our room exactly as requested, which made our stay even more special.
PPengguna TetamuVery safe hotel, informed staff don't disturb after guest left their room, as somethings important inside the room. Greatly recommended for travellers
PPengguna TetamuOverall the hotel was good, service was good, laundry services excellent. 2 issues:
1) location: the front is not a street but a walking lane, so taxis and tour transportation cannot come to front door. This alleyway also has many clubs so the noise and foot traffic is all night long.
2 Breakfast was included , however if you want a second omelette they wanted you to pay for it. Free breakfast means free, any other buffet restaurant you can take as many eggs as you wish.
Overall I would stay there again,
KK TravelsLet me start with the positives, stylish design, exactly like the pics advertised, from entering the hotel to the resting area to the balcony to the room, all very nice.
But you need to be ready for the stairs if you not getting here by car, going out and coming back from the square, especially if you have luggage or backpack, everyone arriving here were out of breath.
The bathroom has odor coming up from the pipe, which is normal for house this old, if you are okay with it.
I was in room 201, sound proof does not exist, can hear car passing, dog barking, guests coming back from partying at night, tourists cheering & leaving hotel for trips at 3:30am, didn’t get much sleep.
Most disappointing thing was hot water, I arrived in the afternoon climbing up the stairs, was hoping to have a quick shower before heading out for dinner, stood in the bathroom waited 5mins for hot water, was told be staff hot water was out they are trying to fix, came back after drinks, still no hot water, was very late so didn’t call staff, tried to have a shower before check out at 7am, hot water was still not available after another good 5mins standing in the shower… sigh
DDiplomatischI really enjoyed my stay here. My room was very quiet and super relaxing. I had a great recovery post trekking. There wasn’t any noise at all and the bed was very comfortable.
PPengguna TetamuThe Qosqo Wasi boasts an unbeatable location, with easy access to attractions and transportation. The receptionists and staff are exceptionally friendly and helpful, ensuring a warm welcome and attentive service. Clean, spacious rooms and excellent dining options make for a delightful stay. Highly recommended!
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