Hotel Romulus dengan Bar

The hotel is overpriced for what it is. You are a captive audience unless you want to leave the airport for a trip to the convenience store or a restaurant.

Quick check in and there is a shuttle to and from the airport. Location is near the airport and rental car locations. The beds were nice. The bathroom was a little dated, but still good for the money.

It was truly a hotel with both price and facilities. I enjoyed a lot and satisfied with book this hotel

This is a nice hotel. It is located near airport parking. Parking is $10 overnight. Our room had a balcony that overlooked the large lower atrium. Our fridge had old food in it. Check in was easy. Price was decent. $189 with taxes and AARP. I’d stay again.

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.

Hotel ini agak lama dan kemudahan di dalamnya agak lama. Saya melihat ramai keluarga keluar pada hujung minggu. Tidur malam agak bising dan sering ada kanak-kanak berlari. Keseluruhannya

Semua kemudahan yang diperlukan tersedia, dan ia juga sangat bersih, dengan bilik yang besar dan udara yang baik. Kakitangan hotel juga sangat bersemangat, dan terdapat banyak jenis restoran. Hotel ini sangat dekat dengan lapangan terbang dan perjalanan lebih mudah. Secara keseluruhan pengalaman yang cukup baik,

I was greeted warmly. All the employees were nice and did their best to accommodate all my request. I’m not from Michigan, so it seemed pricey for the quality. However this weighed no bearing on my stay. They have a restaurant in the hotel that prepares food, which is convenient - but some things weren’t up to par. For example I got fruit with my breakfast, and the not only looked old but also taste old. With that said - front desk and housekeeping were amazing. Thank you!

The low rating is because I got the room so that I could get a shuttle to the airport and drop my daughter off for her flight early the next morning stress free. We got to the lobby at 3:32 am and the shuttle had already left. The hotel receptionist did not help at all. She could not call for pickup, she did not know how to get to the airport, she didn't really seem to care. When we had arrived the night before, I had repeatedly told the receptionist that we needed to be on the 3:30 shuttle. She did not say, ”shuttle leaves promptly at 3:30 so be in lobby 5 minutes before” nor did she take a note so that the shuttle driver knew to expect a pick up. No help for hotel staff at all. As for the appearance of the hotel, everything looked nice until you looked closer. Walls needed to be painted, toilet paper dispenser was falling out of the wall, the indoor fountain was full of alge.... you get what you pay for, I was ok with that. I was there to have a stress free take off. Instead we were in a panic to figure out how to get to the airport, and had a couple wrong turns. We got there in time and everything worked out, but a little help from hotel would have made it a much nicer experience. There are a lot of hotels around the airport. I will be trying a different one next time I fly.

Staff very co-operative .Clean and decent place Breakfast was good .Very good complementary shuttle service from airport to hotel .