Hotel Holiday Inn Express di Baraboo

We checked into this hotel for four nights, we should have checked out after the first night. It started out poorly and got worse from there. The carpets in the room, the hallway and especially the stars are smelly and dirty. For some reason we were given a handicapped equipped room which, in my opinion, would be unsafe for a person with a disability. It was the last room at the end of a long hallway. You might think it was closer to the exit but there was no elevator there and the only exit was one floor below. There was a bathtub that had a chair in it but when I went to move the chair forward, it fell into the bathtub. The safety belt smelled of mildew. There was a shower head that was hard to reach in order to adjust it and the hand held shower head was inoperable. There was one office chair in the room so no place else to sit except the bed. Although the website indicated daily housekeeping service, a sign posted at the registration desk informed s that due to Covid, housekeeping services would only be provided if requested before 9:00 am. We didn’t request it after the first night but did try to call housekeeping the second morning. The number was busy for about 10-15 minutes so we dialed the operator. It rang and rang and rang. We kept trying and eventually someone answered. We requested service and also indicated that we had no tissues and that we were running out of toilet paper. She asked us not to leave a “do not disturb” sign on the door, we complied. When we returned that night, we found that our room had not been serviced. We called the front desk and were told it would definitely would be the next day. Someone did come in and make the bed and place clean towels in the bathroom. Still no tissues, no toilet paper and no fresh cups. My husband had to go to the front desk to get what we needed. The worst part is that the staff didn’t seem concerned or apologetic in the least. We have stayed at IHG hotels before and were generally pleased. We don’t expect luxury for this price point but we do expect cleanliness, safety and an engaged hospitality staff.